Hostname: page-component-848d4c4894-r5zm4 Total loading time: 0 Render date: 2024-06-16T20:39:32.620Z Has data issue: false hasContentIssue false
  • English
  • Français

Assessment of empowerment via inclusion of people in product lifecycle processes

Published online by Cambridge University Press:  16 May 2024

Naz Yaldiz  and
Amaresh Chakrabarti
Naz Yaldiz*
Affiliation:
Indian Institute of Science, Bangalore, India
Amaresh Chakrabarti
Affiliation:
Indian Institute of Science, Bangalore, India
*
nazyaldiz@iisc.ac.in

Abstract

Core share and HTML view are not available for this content. However, as you have access to this content, a full PDF is available via the ‘Save PDF’ action button.

To address the issue of unbalanced development during a product's lifecycle, a change in the approach to product development processes is necessary. One way to achieve this is by development of the product that encourages the inclusion of people in the entire lifecycle. Inclusion is intended to influence societal empowerment via sharing of power among the people included in the lifecycle. This study proposes a framework for assessment of empowerment by the inclusion of people within a product lifecycle.

Keywords

inclusivity in product lifecyclesproduct developmentcase study
Type
Design for Sustainability
Information
Proceedings of the Design Society , Volume 4: DESIGN 2024 , May 2024 , pp. 1527 - 1536
Creative Commons
Creative Common License - CCCreative Common License - BYCreative Common License - NCCreative Common License - ND
This is an Open Access article, distributed under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives licence (http://creativecommons.org/licenses/by-nc-nd/4.0/), which permits non-commercial re-use, distribution, and reproduction in any medium, provided the original work is unaltered and is properly cited. The written permission of Cambridge University Press must be obtained for commercial re-use or in order to create a derivative work.
Copyright
The Author(s), 2024.

References

Acar, O. A. and Puntoni, S. (2016). “Customer Empowerment in the Digital Age”, Journal of Advertising Research, Vol. 56 No.1, pp. 4-8. https://doi.org/10.2501/JAR-2016-007CrossRefGoogle Scholar
Aflatoony, L. and Kolarić, S. (2022) “One Size Doesn't Fit All: On the Adaptable Universal Design of Assistive Technologies,” Proceedings of the Design Society. Cambridge University Press, 2, pp. 1209–1220. https://doi.org/10.1017/pds.2022.123.CrossRefGoogle Scholar
Avelino, F., Rotmans, J. (2011), “A Dynamic Conceptualization of Power for Sustainability Research”, Journal of Cleaner Production, Vol. 19 No.8, pp.796-804. https://doi.org/10.1016/j.jclepro.2010.11.012CrossRefGoogle Scholar
Avelino, F., Rotmans, J. (2009), “Power in Transition: An Interdisciplinary Framework to Study Power in Relation to Structural Change” European Journal of Social Theory, Vol. 12 No.4, pp.543-569. https://doi.org/10.1177/1368431009349830CrossRefGoogle Scholar
Benton, W. C., and Maloni, M. (2005), “The Influence of Power Driven Buyer/Seller Relationships on Supply Chain Satisfaction”, Journal of Operations Management, Vol. 23 No.1, pp.1-22. https://doi.org/10.1016/j.jom.2004.09.002CrossRefGoogle Scholar
Coda, A., Gadeselli, R. (2003), “The FIAT Autonomy Programme”, In: Clarkson, J., Coleman, R., Lebbon, C., Keates, S. (Eds.), Inclusive Design: Design for the Whole Population, Springer, London, pp. 216-224. https://doi.org/10.1007/978-1-4471-0001-0_14CrossRefGoogle Scholar
Conger, J. A., Kanungo, R. N. (1988), “The Empowerment Process: Integrating Theory and Practice” The Academy of Management Review, Vol. 13, No. 3, pp. 471–482. https://doi.org/10.2307/258093.CrossRefGoogle Scholar
Cova, B., Pace, S. (2006), “Brand community of convenience products: new forms of customer empowerment–the case "my Nutella The Community"”, European journal of marketing, Vol.40 No.9/10, pp. 1087-1105. https://doi.org/10.1108/03090560610681023CrossRefGoogle Scholar
Clarkson, P. J., Coleman, R. (2015), “History of Inclusive Design in the UK”, Applied Ergonomics, Vol. 46, pp. 235-247. https://doi.org/10.1016/j.apergo.2013.03.002CrossRefGoogle Scholar
Dahl, R. A. (1957), “The Concept of Power”, Behavioral Science, Vol. 2 No. 3, pp. 201-215.CrossRefGoogle Scholar
del Val, M. P., Lloyd, B. (2003), “Measuring empowerment” Leadership & Organization Development Journal, Vol. 24 No. 2, pp. 102-108.CrossRefGoogle Scholar
Dubey, R., Gunasekaran, A. (2015), “Agile Manufacturing: Framework and Its Empirical Validation”, The International Journal of Advanced Manufacturing Technology, Vol. 76, pp. 2147-2157. https://doi.org/10.1007/s00170-014-6455-6CrossRefGoogle Scholar
Emerson, Richard M. (1962) “Power-Dependence Relations.” American Sociological Review, Vol. 27 No. 1, pp. (31–41). https://doi.org/10.2307/2089716.CrossRefGoogle Scholar
Emerson, R. M. (1964), “Power-Dependence Relations: Two Experiments”, Sociometry, Vol.27 No.3, pp. 282-298. https://doi.org/10.2307/2785619CrossRefGoogle Scholar
El-Ansary, A. I., Stern, L. W. (1972), “Power Measurement in the Distribution Channel”, Journal of Marketing Research, Vol. 9 No.1, pp. 47-52. https://doi.org/10.2307/3149605CrossRefGoogle Scholar
European Commission. The European Green Deal; European Commission: Brussels, Belgium, 2019.Google Scholar
Fuchs, C., and Schreier, M. (2011), “Customer Empowerment in New Product Development”, Journal of Product Innovation Management, Vol. 28 No.1, pp. 17-32. https://doi.org/10.1111/j.1540-5885.2010.00778.xCrossRefGoogle Scholar
Füller, J., Mühlbacher, H., Matzler, K. and Jawecki, G. (2009), “Consumer Empowerment Through Internet-Based Co-creation”, Journal of Management Information Systems, Vol. 26 No. 3, pp. 71-102, https://doi.org/10.2753/MIS0742-122226030003CrossRefGoogle Scholar
Gunasekaran, A., Yusuf, Y.Y., Adeleye, E. O., Papadopoulos, T., Kovvuri, D. and Geyi, D.G. (2018), “Agile Manufacturing: An Evolutionary Review of Practices”, International Journal of Production Research, Vol. 27 No. 15-16, pp. 5154-5174. https://doi.org/10.1080/00207543.2018.1530478Google Scholar
Hernandez, R. J., Miranda, C., and Goñi, J. (2020), “Empowering sustainable consumption by giving back to consumers the ‘right to repair’”, Sustainability, Vol. 12 No. 3. https://doi.org/10.3390/su12030850CrossRefGoogle Scholar
Hur, M. H. (2006), “Empowerment in Terms of Theoretical Perspectives: Exploring a Typology of the Process and Components Across Disciplines”, Journal of Community Psychology, Vol. 34, No.5, pp. 523-540. https://doi.org/10.1002/jcop.20113CrossRefGoogle Scholar
Hussain, S. (2010), “Empowering Marginalised Children in Developing Countries Through Participatory Design Processes”, CoDesign: International Journal of CoCreation in Design and the Arts, Vol. 6 No. 2, pp. 99-117, https://doi.org/10.1080/15710882.2010.499467CrossRefGoogle Scholar
Jespersen, K. R. (2011), “Online Channels and Innovation: Are users being empowered and involved?”, International Journal of Innovation Management, Vol. 15 No.06, pp.1141-1159. https://doi.org/10.1142/S1363919611003684CrossRefGoogle Scholar
Kakodkar, A., Ronge, B., Patankar, A., Mule, S., and Pawar, P. (2017), “A Concept of Knowledge and Technology Enabled Empowerment of Rural Indian Villages”, Current Science, Vol. 112, No. 4 750-758.CrossRefGoogle Scholar
Kleba, J.B., Cruz, C, (2021), “Empowerment, Emancipation and Engaged Engineering” International Journal of Engineering, Social Justice, and Peace, Vol. 8 No. 2, pp.28-49. https://doi.org/10.24908/ijesjp.v8i2.14380CrossRefGoogle Scholar
Max-Neef, M. (1992), “Development and Human Needs”. In: Ekins, P. and Max-Neef, M., (Eds.), Real Life Economics: Understanding Wealth Creation, Routledge, London, pp. 197-213.Google Scholar
Institute, McKinsey Global, (2023) https://www.mckinsey.com/mgi/our-research/from-poverty-to-empowerment-raising-the-bar-for-sustainable-and-inclusive-growth.Google Scholar
Nambisan, S. (2002), “Designing Virtual Customer Environments for New Product Development: Toward a Theory”, Academy of Management Review, Vol. 27 No.3, pp.392-413. https://doi.org/10.2307/4134386CrossRefGoogle Scholar
Ogawa, S., and Piller, F. T. (2006), “Reducing the Risks of New Product Development”, MIT Sloan Management Review, Vol.47 No.2.Google Scholar
Pires, G. D., Stanton, J., and Rita, P. (2006). “The Internet, Consumer Empowerment and Marketing Strategies”, European Journal of Marketing, Vol. 40 No.9/10, pp. 936-949. https://doi.org/10.1108/03090560610680943CrossRefGoogle Scholar
Prentice, C., Han, X. Y. and Li, Y.Q. (2016), “Customer Empowerment to Co-Create Service Designs and Delivery: Scale Development and Validation”, Services Marketing Quarterly, Vol. 37 No.1, pp. 36-51. https://doi.org/10.1080/15332969.2015.1112182CrossRefGoogle Scholar
Roy, R., Raj, B., Rao, V.B., Chakrabarti, A., Ravi, B., Tiwari, M.K., Rao, Pvm., Kumar, M., Lakkanna, M. (2018), “Inclusive Manufacturing: What It Means and How It Can Accelerate Growth of India”, RITES J. Vol. 1 No. 20.Google Scholar
Schmalz, S., Ludwig, C., and Webster, E. (2018), “The Power Resources Approach: Developments and Challenges”, Global Labour Journal, Vol.9 No.2. https://doi.org/10.15173/GLJ.V9I2.3569CrossRefGoogle Scholar
Sianipar, C. P. M., Yudoko, G., Adhiutama, A., and Dowaki, K. (2013), “Community empowerment through appropriate technology: Sustaining the sustainable development”, Procedia Environmental Sciences, Vol. 17, pp. 1007-1016. https://doi.org/10.1016/j.proenv.2013.02.120CrossRefGoogle Scholar
Ulrich, K. T., Eppinger, S. D., and Yang, M. C. (2020), Product Design and Development, McGraw-Hill Education, New York.Google Scholar
Urakami, J., Vajna, S. (2018), “Human Centricity in Integrated Design Engineering”, Proceedings of the DESIGN 2018 15th International Design Conference, Dubrovnik, Crotia, May 21-24, 2018, pp. 679-690. https://doi.org/10.21278/idc.2018.0154CrossRefGoogle Scholar
Nielsen, B. F. (2012). Participate! A critical investigation into the relationship between participation and empowerment in design for development”, In DS 71: Proceedings of NordDesign 2012, the 9th NordDesign conference, Aarlborg University, Denmark.Google Scholar
Saha, S. K., Ravi, M. R. (2019), Rural Technology Development and Delivery: RuTAG and Its Synergy with Other Initiatives, Springer, Singapore. https://doi.org/10.1007/978-981-13-6435-8CrossRefGoogle Scholar
Wathieu, L., Brenner, L., Carmon, Z., Chattopadhay, A., Wetenbroch, K., Drolet, A., Gourville, J., Muthukrishnan, A., Novemsky, N., Ratner, R.K. and Wu, G. (2002), “Consumer Control and Empowerment: a Primer”, Marketing Letters, Vol. 13 No. 3, pp. 297-305. https://doi.org/10.1023/A:1020311914022CrossRefGoogle Scholar
Yaldiz, N., Agarwal, H., Chakrabarti, A. (2023a), “Assessment of Inclusivity in a Product Life Cycle” In: Chakrabarti, A., Singh, V. (Ed.), Design in the Era of Industry 4.0, Volume 2. ICORD 2023. Smart Innovation, Systems and Technologies, vol 342, Springer, Singapore, pp. 747–760. https://doi.org/10.1007/978-981-99-0264-4_62Google Scholar
Yaldiz, N., Chakrabarti, A. (2023b), “Scenario Creation for Supporting Inclusivity in a Product Life Cycle”, In: Chakrabarti, A., Singh, V. (Ed.), Design in the Era of Industry 4.0, Volume 2. ICORD 2023. Smart Innovation, Systems and Technologies, vol 342, Springer, Singapore, pp. 761–772. https://doi.org/10.1007/978-981-99-0264-4_63Google Scholar
Zallio, M. and Clarkson, P. J. (2022) “The Inclusive Design Canvas. A Strategic Design Template for Architectural Design Professionals,” Proceedings of the Design Society. Cambridge University Press, 2, pp. 81–90. https://doi.org/10.1017/pds.2022.9.Google Scholar
Zimmerman, M.A., (1995), “Psychological Empowerment: Issues and Illustrations”, American Journal of Community Psychology, Vol.23 No.5, pp.581–599. https://doi.org/10.1007/BF02506983CrossRefGoogle ScholarPubMed
Zolghadri, M., Eckert, C., Zouggar, S., and Girard, P. (2011), “Power-Based Supplier Selection in Product Development Projects”, Computers in Industry, Vol. 62 No.5, pp.487-500. https://doi.org/10.1016/j.compind.2010.12.001CrossRefGoogle Scholar