Published online by Cambridge University Press: 27 April 2022
This opinion article, by Channarong Intahchomphoo and Christian Tschirhart, explains the evolution of data and how it becomes useful information and then insightful knowledge. In the current era we are witnessing a high increase in the development and adaptation of artificial intelligence (AI) in society. AI technologies have the ability to process large volumes of data and information to help in finding insightful knowledge. However, AI is not perfect and there are ethical concerns, particularly when unintended negative consequences result from it; this paper also discusses ethical concerns currently confronting our society related to the freedom of expression and hate speech issues with AI. Importantly, this paper notes that governments are working to find ways to regulate social media and internet companies through legal channels as governments are no longer confident in the ability of social media and internet companies to self-regulate and thereby to guide society on what content is right or wrong. This is a critical new development in internet and AI governance that information and technology professionals and public and private organizations need to monitor closely the situation as it evolves.
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