In current debates about citizenship, three approaches to social rights can be detected. Three models of access to social rights mirror these accounts. The institutionalised rights model, based on the post-war welfare state, stresses education and information. The market efficiency model, stressing the need for consumer information, stems from contemporary neo-liberal, consumerist approaches to welfare provision. The radical model challenges the assumption of a level playing field for all citizens. As the state's role in housing has been transformed and governments have stressed the market efficiency model, housing advice services have expanded in both state and voluntary sectors. The objectives and work of these services is examined and shown as providing a close fit with the institutionalised rights model in the local authority sector, while in the voluntary sector the radical rights model dominates. In addition, the campaigning work of voluntary organisations is shown to promote a radical view of citizenship rights.