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Patient satisfaction and treatment outcomes as quality indicators for mental health services

Published online by Cambridge University Press:  02 January 2018

Patricia Byrd Howard ,
Peggy El-Mallakh ,
Mary Kay Rayens  and
James J. Clark
Patricia Byrd Howard
Affiliation:
College of Nursing, University of Kentucky, Chandler Medical Center, 760 Rose Street, Lexington, Kentucky 40536-0232, USA, email pbhowa00@uky.edu, and Kentucky Behavioral Health Monitoring Project
Peggy El-Mallakh
Affiliation:
College of Nursing, University of Kentucky
Mary Kay Rayens
Affiliation:
College of Nursing, University of Kentucky
James J. Clark
Affiliation:
College of Social Work, University of Kentucky
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In the United States, the patient has emerged as the central focus in evaluations of mental health services (Buckley, 1993). Whereas evaluation research in the 1980s emphasised the structure and process of mental health care, current evaluation research incorporates client-based measurements of treatment outcomes, such as symptom reduction, functional status and quality of life (Chisholm et al, 1997; Campbell, 1998). In addition, patient satisfaction with mental health services is increasingly used as an outcome dimension and an indicator of service quality (Center for Mental Health Services, 1996; Teague et al, 1997; Howard et al, 2003).

Type
Thematic Paper – Patient Satisfaction with Psychiatric Care
Information
International Psychiatry , Volume 1 , Issue 5 , July 2004 , pp. 5 - 6
Creative Commons
Creative Common License - CCCreative Common License - BYCreative Common License - NCCreative Common License - ND
This is an Open Access article, distributed under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives licence (http://creativecommons.org/licenses/by-nc-nd/4.0/), which permits noncommercial re-use, distribution, and reproduction in any medium, provided the original work is unaltered and is properly cited. The written permission of Cambridge University Press must be obtained for commercial re-use or in order to create a derivative work.
Copyright
Copyright © The Royal College of Psychiatrists 2004

References

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