Hostname: page-component-76fb5796d-vfjqv Total loading time: 0 Render date: 2024-04-26T02:31:59.325Z Has data issue: false hasContentIssue false
  • English
  • Français

Toward a workplace that facilitates civility while encouraging prosocial and remedial voice

Published online by Cambridge University Press:  14 January 2020

Julie B. Olson-Buchanan ,
Wendy R. Boswell  and
Young Eun Lee
Julie B. Olson-Buchanan*
Affiliation:
California State University, Fresno
Wendy R. Boswell
Affiliation:
Texas A&M University
Young Eun Lee
Affiliation:
Texas A&M University
*
*Corresponding author. Email: julieo@csufresno.edu
Get access Rights & Permissions [Opens in a new window]

Abstract

An abstract is not available for this content so a preview has been provided. Please use the Get access link above for information on how to access this content.
Image of the first page of this content. For PDF version, please use the ‘Save PDF’ preceeding this image.'
Type
Commentaries
Information
Industrial and Organizational Psychology , Volume 12 , Issue 4 , December 2019 , pp. 400 - 404
Copyright
© Society for Industrial and Organizational Psychology 2020

Access options

Get access to the full version of this content by using one of the access options below. (Log in options will check for institutional or personal access. Content may require purchase if you do not have access.)

References

Cortina, L. M., Cortina, M. G., & Cortina, J. M. (2019). Regulating rude: Tensions between free speech and civility in academic employment. Industrial Organizational Psychology: Perspectives on Science and Practice, 12(4), 357–375.Google Scholar
Boswell, W. R., & Olson-Buchanan, J. B. (2004). Experiencing mistreatment at work: The role of grievance filing, nature of mistreatment, and employee withdrawal. Academy of Management Journal, 47(1), 129–139. doi: 10.5465/20159565Google Scholar
Detert, J. R., & Burris, E. R. (2007). Leadership behavior and employee voice: Is the door really open? Academy of Management Journal, 50(4), 869–884. doi: 10.5465/amj.2007.26279183CrossRefGoogle Scholar
Frazier, M. L., & Bowler, W. M. (2015). Voice climate, supervisor undermining, and work outcomes: A group-level examination. Journal of Management, 41(3), 841–863. doi: 10.1177/0149206311434533CrossRefGoogle Scholar
Hirschman, A. O. (1970). Exit, voice, and loyalty; responses to decline in firms, organizations, and states. Cambridge, MA: Harvard University Press.Google Scholar
Klaas, B. S., & Denisi, A. S. (1989). Managerial reactions to employee dissent—the impact of grievance activity on performance ratings. Academy of Management Journal, 32(4), 705–717. doi: 10.2307/256565Google Scholar
Klaas, B. S., Olson-Buchanan, J. B., & Ward, A. K. (2012). The determinants of alternative forms of workplace voice: An integrative perspective. Journal of Management, 38(1), 314–345. doi: 10.1177/0149206311423823CrossRefGoogle Scholar
Kozlowski, S. W. J., & Doherty, M. L. (1989). Integration of climate and leadership—examination of a neglected issue. Journal of Applied Psychology, 74(4), 546–553. doi: 10.1037/0021-9010.74.4.546CrossRefGoogle Scholar
Lewin, D. (1987). Dispute resolution in the nonunion firm: A theoretical and empirical analysis. Journal of Conflict Resolution, 31(3), 465–502. doi: 10.1177/0022002787031003004CrossRefGoogle Scholar
Lewin, D., & Peterson, R. B. (1999). Behavioral outcomes of grievance activity. Industrial Relations: A Journal of Economy and Society, 38(4), 554–576. doi: 10.1111/0019-8676.00144Google Scholar
Milliken, F. J., Morrison, E. W., & Hewlin, P. F. (2003). An exploratory study of employee silence: Issues that employees don’t communicate upward and why. Journal of Management Studies, 40(6), 1453–1476. doi: 10.1111/1467-6486.00387CrossRefGoogle Scholar
Morrison, E. W. (2011). Employee voice behavior: Integration and directions for future research. Academy of Management Annals, 5, 373–412. doi: 10.1080/19416520.2011.574506CrossRefGoogle Scholar
Olson-Buchanan, J. B. (1996). Voicing discontent: What happens to the grievance filer after the grievance? Journal of Applied Psychology, 81(1), 52–63. doi: 10.1037/0021-9010.81.1.52CrossRefGoogle Scholar
Olson-Buchanan, J. B., & Boswell, W. R. (2002). The role of employee loyalty and formality in voicing discontent. Journal of Applied Psychology, 87(6), 1167–1174. doi: 10.1037//0021-9010.87.6.1167CrossRefGoogle ScholarPubMed
Olson-Buchanan, J. B., & Boswell, W. R. (2007). Dispute resolution system design. In De Dreu, C. K. W. & Gelfand, M. J. (Eds.), The psychology of conflict and conflict management in organizations (pp. 321–352). New York, NY: Routledge, Taylor & Francis Group.Google Scholar
Olson-Buchanan, J. B., & Boswell, W. R. (2008). An integrative model of experiencing and responding to mistreatment at work. Academy of Management Review, 33(1), 76–96. doi: 10.5465/amr.2008.27745325CrossRefGoogle Scholar
Olson-Buchanan, J. B., & Boswell, W. R. (2009). Mistreatment in the workplace: Prevention and resolution for managers and organizations. Hoboken, NJ: Blackwell Publishing.CrossRefGoogle Scholar
Settles, I. H., Cortina, L. M., Stewart, A. J., & Malley, J. (2007). Voice matters: Buffering the impact of a negative climate for women in science. Psychology of Women Quarterly, 31(3), 270–281. doi: 10.1111/j.1471-6402.2007.00370.xCrossRefGoogle Scholar
Zohar, D. (2000). A group-level model of safety climate: Testing the effect of group climate on microaccidents in manufacturing jobs. Journal of Applied Psychology, 85(4), 587–596. doi: 10.1037//0021-9010.85.4.587CrossRefGoogle ScholarPubMed
Zohar, D., & Luria, G. (2005). A multilevel model of safety climate: Cross-level relationships between organization and group-level climates. Journal of Applied Psychology, 90(4), 616–628. doi: 10.1037/0021-9010.90.4.616CrossRefGoogle ScholarPubMed