Community Services Victoria (CSV) is assessing the skill requirements of effective practice in its client contact workforce through the Skills Enhancement Project. Staff and clients were asked to identify the skill elements of good practice. This material was then converted into draft competency statements which were validated by other staff groups. Finally, the material was placed in questionnaire format and over 4,600 staff were surveyed about the skills involved in effective client work.

Children Australia will progressively reproduce a number of the Project’s effective practice write-ups and report on conclusions arising from the Project. Further information is available from Bob Burgell at CSV. Telephone (03) 412 7140.