Published online by Cambridge University Press: 27 February 2009
A multifaceted approach to evaluating expert systems is overviewed. This approach has three facets: a technical facet, for “looking inside the black box”; an empirical facet, for assessing the system’s impact on performance; and a subjective facet, for obtaining users’ judgments about the system. Such an approach is required to test the system against the different types of criteria of interest to sponsors and users and is consistent with evolving lifecycle paradigms. Moreover, such an approach leads to the application of different evaluation methods to answer different types of evaluation questions. Different evaluation methods for each facet are overviewed.