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Published online by Cambridge University Press: 01 June 2023
Chapter 4 illustrates some typical steps in the process of identifying organizational scapegoats and discusses the complex relationship between individual and organizational contribution in the etiology of critical events and organizational failures. In part, this involves the analysis of two emblematic cases: the torture of detainees that took place at Abu Ghraib prison and the scandal known as “Dieselgate.” These two cases show that scapegoating is an organizational strategy that can be implemented by both private, for-profit organizations as well as non-profit, governmental ones. These strategies can be used to cope with different crises ranging from (involuntary) incidents to (deliberate) violations of laws and moral norms.
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