Contents

pp 5-8

Preface

pp 9-10

Summary

pp 11-18

Part I - Introduction and Context

pp 19-20

1 - Digitizing the Citizen and Government

pp 21-46

2 - Analytical Framework: Information, Actors and Principles

pp 47-80

Part II - Empirical Analysis

pp 81-82

3 - Managing eGovernment

pp 83-102

4 - From Policy to Reality

pp 103-132

5 - Exchange Without Borders

pp 133-146

6 - Market Masters and Mastering the Market

pp 147-162

7 - Supervisors of eGovernment

pp 163-178

Part III - Analysis and Recommendations

pp 179-180

8 - iGovernment

pp 181-196

9 - Recommendations: Working on iGovernment

pp 197-222

Afterword: iGovernment and iSociety

pp 223-228

Abbreviations and Acronyms

pp 229-230

References

pp 231-256

List of Interviewees

pp 257-263