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41 - Heuristics and Biases in Application

from PART THREE - REAL-WORLD APPLICATIONS

Published online by Cambridge University Press:  05 June 2012

Baruch Fischhoff
Affiliation:
Department of Social & Decision Sciences Carnegie Mellon University
Thomas Gilovich
Affiliation:
Cornell University, New York
Dale Griffin
Affiliation:
Stanford University, California
Daniel Kahneman
Affiliation:
Princeton University, New Jersey
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Summary

Heuristics and biases are in the public domain. They appear in texts, courses, books, and applications of many kinds. These endorsements speak to the persuasiveness of the basic research, the severity of the applied problems, and the face validity of debiasing as a possible solution. However, as the research itself shows, popularity alone proves little. Erroneous beliefs can be firmly and widely held even in applied fields with high stakes (Bunker, Barnes, & Mosteller, 1977; Byrne, 1986, Gilovich, 1991). One cannot expect practitioners to read the research literature. Moreover even peer-reviewed journals can be penetrated by vigorous advocates of flawed work. Nor can one expect them to extract simple lessons from individual applications. Coincidental events are always at play, in explanation, prediction, or prescription. Both radical skeptics and rabid enthusiasts can find ad hoc reasons for creating the picture that they seek regarding the applicability of research.

Achieving cumulative wisdom regarding the generalizability of heuristicsand-biases research requires interpreting the available evidence within a stable, comprehensive framework – one that identifies a set of potentially relevant contextual factors and provides bridging theories for characterizing actual situations in its terms. When those situations are in the lab, such a framework might reveal otherwise neglected complexity (when investigators manipulate one feature, without considering concurrent changes in others or the restricted circumstances in which their focal change is possible). With real-world situations, an interpretative framework might reduce otherwise bewildering complexity, by focusing attention on features whose influence (if any) will emerge over time.

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Heuristics and Biases
The Psychology of Intuitive Judgment
, pp. 730 - 748
Publisher: Cambridge University Press
Print publication year: 2002

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