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Chapter 6 - Adopting Digital Methods

Conducting Qualitative Interviews and Focus Groups in the Midst of a Pandemic

Published online by Cambridge University Press:  14 November 2024

By
Ruth Strudwick  and
Hollie Hadwen
Edited by
Paul M.W. Hackett ,
Christopher M. Hayre ,
Dave Muller ,
Marcia Scherer  and
Ava Gordley-Smith
Paul M.W. Hackett
Affiliation:
Emerson College, Boston
Christopher M. Hayre
Affiliation:
The University of Canberra
Dave Muller
Affiliation:
Suffolk University, Massachusetts
Marcia Scherer
Affiliation:
University of Rochester Medical Center, New York
Ava Gordley-Smith
Affiliation:
University of Suffolk
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Summary

This chapter explores the theory underpinning qualitative methods, namely semi-structured interviews and focus groups, and issues of methodological coherence in adopting a digital approach. We offer an in-depth exploration of the practical considerations of adopting digital methods. This includes the challenges of building a rapport with the participant, familiarity with technology for both researcher and participant, scheduling, and data protection issues. We explore pertinent ethical considerations, including institutional approval, informed consent, confidentiality, and the ongoing ethical responsibilities of the researcher engaged in qualitative research. We draw upon our experiences of using synchronous online videoconferencing platforms to conduct semi-structured interviews and focus groups, integrating our reflections throughout. Whilst necessitated by the Covid-19 pandemic, the associated need for social distancing and the potential for further regional restrictions, we argue that digital methods transcend the current global situation, offering opportunities to facilitate qualitative research that may extend beyond geographical borders, attenuate fiscal limitations, and enable greater collaboration between researchers.

Keywords

qualitative interviewsonlinedigital technologiesvideoconferencingfocus groupsethicsconsentconfidentiality
Type
Chapter
Information
The Future of Qualitative Research in Healthcare
The Role and Management of Digital Methods
 , pp. 68 - 86
Publisher: Cambridge University Press
Print publication year: 2024

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References

Acknowledgements

Author HH would like to acknowledge her doctoral supervisors at the University of Essex, Dr Caroline Barratt and Dr Chris Green, for their support and guidance during the ethical approval process.

References

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