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6 - Understanding Audience Dynamism

Published online by Cambridge University Press:  22 May 2021

Stefan Heusinkveld
Affiliation:
Radboud Universiteit Nijmegen
Marlieke van Grinsven
Affiliation:
VU University Amsterdam
Claudia Groß
Affiliation:
Radboud Universiteit Nijmegen
David Greatbatch
Affiliation:
Management School at the University of York
Timothy Clark
Affiliation:
Singapore Management University
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Summary

In this chapter we explore possible volatility in audience orientations in more depth by asking: How and why do audience members’ consumption orientations shift throughout the communication process? Drawing on interview data with management practitioners who have attended management guru lectures, we stress the need for a more dynamic understanding of audience responses that can account for the individual-level variability in consumption orientations. First, by showing how individual audience members’ orientations are not necessarily limited to a single category and cannot be considered a permanent state, our findings seek to move beyond conceptions of managers’ attitudes towards management gurus and their ideas as relatively static. In particular, we identify three forms of shifts (involvement-induced, utility-induced and alternating) in managerial audience members’ consumption orientation amongst individual audience members that may occur during the communication process. Second, we explain how these shifts are related to the individual audience members’ expectations and broader management knowledge consumption pattern.

Type
Chapter
Information
The Flow of Management Ideas
Rethinking Managerial Audiences
, pp. 114 - 140
Publisher: Cambridge University Press
Print publication year: 2021

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