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Case 8 - The “No-Wait” Emergency Department

Published online by Cambridge University Press:  04 July 2017

Jennifer L. Wiler
Affiliation:
University of Colorado School of Medicine
Jesse M. Pines
Affiliation:
George Washington University, Washington DC
Michael J. Ward
Affiliation:
Vanderbilt University Medical Center, Tennessee
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Publisher: Cambridge University Press
Print publication year: 2017

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References

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Crane, J, Noon, CE. The Definitive Guide to Emergency Department Operational Improvement: Employing Lean Principles with Current Best Practices to Create the “No-Wait” Department. Boca Raton, FL: CRC Press, 2011.Google Scholar
Deflitch, C, et al. Physician-directed queuing (PDQ) improves healthcare delivery in the ED: early results. Annals of Emergency Medicine. 2007;50(3):S125S126.CrossRefGoogle Scholar
Cochran, JK, Roche, KT. A multi-class queuing network analysis methodology for improving hospital emergency department performance. Computers and Operations Research. 2009;6(50):14971512.CrossRefGoogle Scholar
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McDonnell, M. CEP’s rapid medical evaluation program revolutionizes treatment process in emergency departments. Business Wire. 2006. Available at www.businesswire.com/news/home/20060309005072/en/CEPs-Rapid-Medical-Evaluation-Program-Revolutionizes-Treatment. Accessed December 15, 2015.
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Wiler, JL, Bookman, K, Birznieks, DB, et al. Rapid process optimization: a novel process improvement methodology to innovate health care delivery. American Journal of Medical Quality. 2016. pii: 1062860616637683. [Epub ahead of print].
Wiler, JL, Ozkaynak, M, Bookman, K, et al. Elimination of triage: implementation of an innovative process redesign in an urban academic emergency department. Journal of the Joint Commission on Quality and Patient Safety. 2016 Jun;42(6):271280.CrossRefGoogle Scholar
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Crane, JT, Jensen, KJ. The effective physician. ACEP Scientific Assembly. 2015. Available at http://virtual.acep.org/common/tracks.aspx/11. Accessed December 15, 2015.
Arya, R. Impact of scribes on performance indicators in the emergency department. Academic Emergency Medicine 2010;17:490494.CrossRefGoogle ScholarPubMed
Hill, R, Sears, LM, Melanson, SW. 4,000 clicks: a productivity analysis of electronic medical records in a community hospital ED. American Journal of Emergency Medicine. 2013;31(11):15911594.CrossRefGoogle Scholar

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