We consider the queueing system denoted by M/MN/1/N where customers are served in batches of maximum size N. The model is motivated by a traffic application. The time-dependent probability distribution for the number of customers in the system is obtained in closed form. The solution is used to predict the optimal service rates during a finite time horizon.

In this paper we prove that the limiting distribution of the general bulk queue exists and is independent of the initial conditions if and only if the traffic intensity is less than one. We further generalize the following heavy traffic results of the GI/G/1 model to the general bulk queue model. When ρ > 1 or ρ = 1 the waiting time is distributed approximately as a Gaussian variable and the absolute value of a Gaussian variable, respectively. The exponential approximation is derived from the Wiener–Hopf matrix equations established in a previous paper while the unstable case ρ ≧ 1 is treated by means of functional central limit theorems for mixing processes.

In a previous paper (Dagsvik (1975)) the waiting time process of the single server bulk queue is considered and a corresponding waiting time equation is established. In this paper the waiting time equation is solved when the inter-arrival or service time distribution is a linear combination of Erlang distributions. The analysis is essentially based on algebraic arguments.

The relationship between the Wiener-Hopf factorisation of matrices and the solution of systems of certain operator equations is discussed in an algebraic setting. It is shown that the study of the waiting time process of the nth arriving group of the general single server bulk queue leads to equations of that type. This system of equations may be considered as an extension of Lindley's waiting-time equation.

A batch service queue is considered where each batch size and its time of service is subject to control. Costs are incurred for serving the customers and for holding them in the system. Viewing the system as a Markov decision process (i.e., dynamic program) with unbounded costs, we show that policies which minimize the expected continuously discounted cost and the expected cost per unit time over an infinite time horizon are of the form: at a review point when x customers are waiting, serve min {x, Q} customers (Q being the, possibly infinite, service capacity) if and only if x exceeds a certain optimal level M. Methods of computing M for both the discounted and average cost contexts are presented.