Identifying the problem

We are currently posted in a 1900-bed tertiary care hospital in Karachi, Pakistan, where a 350-bed COVID-19 isolation unit and intensive care unit (ICU) have been set up. During the 4 months after the first case of COVID-19 was reported in Pakistan (on 26 February 2020), a wave of fear developed across the country. Awareness campaigns regarding the symptoms of COVID-19 were launched by the government on television and in the print media. The major objective of those campaigns was to decrease the number of COVID-19 cases by educating the population. However, a new trend was reported while we were working in the COVID-19 isolation unit and intensive care unit (ICU). A higher than routine number of patients were being transferred from the cardiac emergency unit and the cardiac care unit (CCU) to the COVID-19 isolation unit and ICU. It was seen that patients who had a cough, fever or shortness of breath were hiding their symptoms to avoid discrimination and, on inquiry, they believed that they would not have been treated by healthcare workers if they had revealed their symptoms. This led to a higher incidence of healthcare staff being tested positive for SARS-CoV-2 in the cardiac emergency unit and CCU.

Intervention

This misbelief, which prevails in society and seems to be the reason behind the misconception of discrimination, is a major hurdle faced by healthcare workers in cardiac emergency units and CCUs. This social reaction causes difficulty in the diagnosis of patients who have COVID-19 symptoms and may have a detrimental effect on efforts to limit the spread of the disease, as well as putting the lives of healthcare workers in non-COVID-19 critical care units, ICUs and CCUs in danger.² Our observations led us to the conclusion that we should focus on stigmatisation along with the treatment of COVID-19. Hence, we prospectively started a 2 min counselling session for all patients who were attributing their symptoms to cardiac disease without any sound findings on cardiac investigations in the cardiac emergency unit. The counselling points were designed after a detailed discussion with a psychologist and psychiatrist. The counselling session addressed the following issues:

• • building a rapport with the patient

• • asking them about their knowledge and beliefs regarding COVID-19

• • correcting their misunderstandings

• • a gesture of sympathy and empathy, to release their fear and anxiety before asking COVID-19-related questions.

We noticed a change in the previously observed trend, and a significant drop in the referral of patients from the CCU and critical care was reported. We are also pleased to report that, after adding the 2 min counselling sessions, no nursing staff were reported positive for SARS-CoV-2 in the CCU. We would like to propose our strategy as a flowchart shown in Fig. 1.

Fig. 1 Flowchart for admission of patients to a cardiology ward, critical care unit, cardiac care unit (CCU) or isolation unit and intensive care unit (ICU). BP, blood pressure; WHO, World Health Organization; PCR, polymerase chain reaction test.