Hostname: page-component-78c5997874-j824f Total loading time: 0 Render date: 2024-11-18T05:55:42.737Z Has data issue: false hasContentIssue false

Evaluation of the “Helping Hands” Volunteer Program for People with Mental Illness

Published online by Cambridge University Press:  27 August 2015

Judy A. Pickard
Affiliation:
Department of Psychology and Illawarrra Institute for Mental Health, University of Wollongong
Frank P. Deane*
Affiliation:
Department of Psychology and Illawarrra Institute for Mental Health, University of Wollongong
*
Dr Frank Deane, Illawarra Institute for Mental Health and Department of Psychology, University of WollongongNSW 2522, Australia. Email: Frank_Deane@uow.edu.au
Get access

Abstract

Volunteer programs have been used to alter attitudes, provide long-term knowledge towards mental illness and increase the quality of life of consumers receiving volunteer services. Sixteen volunteers completed an 18-hour training program and in pairs worked with 11 consumers over 4 months. Sixteen volunteers completed training measures of knowledge and attitudes scales. Pre and post program quality of life and behavioural functioning measures were taken on 5 consumers. Volunteers maintained their knowledge of mental illness over 6 months and had significant increases in their comfort in interactions with people who have mental illness. Case managers, consumers and volunteers all reported high levels of satisfaction with the program but there were no significant changes in behavioural functioning or quality of life for consumers over 4 months of receiving volunteer support. High levels of client disability and the need for longer term follow-up were identified as factors needing to be addressed in future studies.

Type
Articles
Copyright
Copyright © Cambridge University Press 2000

Access options

Get access to the full version of this content by using one of the access options below. (Log in options will check for institutional or personal access. Content may require purchase if you do not have access.)

References

Andrews, F. & Withey, S. (1976). Social Indicators of Well being. New York: Plenum Press.CrossRefGoogle Scholar
Armstrong, M. L., Korba, A. M. & Emand, R. (1995). Of mutual benefit: The reciprocal relationship between consumer volunteers and the clients they serve. Psychiatric Rehabilitation Journal, 19, 4549.CrossRefGoogle Scholar
Atkisson, C. C. & Zwick, R. (1982). The Client Satisfaction Questionnaire: Psychometric properties and correlations with service utilisation and psychotherapy outcome, Evaluation and Program Planning, 5, 233237.CrossRefGoogle Scholar
Beckwith, J.B. & Mathews, J.M. (1994). Measuring comfort in interacting with people with intellectual disabilities, Australian Journal of Psychology, 1, 5357.CrossRefGoogle Scholar
Brook, S., Fantapolous, I., Johnson, F. & Goering, P. (1989). Training volunteers to work with the chronically mentally ill in the community. Hospital and Community Psychiatry, 40, 853855.Google ScholarPubMed
Cohen, J. & Struening, E. L. (1962). Opinions about mental illness in the personnel of two large mental hospitals. Journal of Abnormal and Social Psychology, 64, 349360.CrossRefGoogle ScholarPubMed
Gething, L. & Wheeler, B. (1992). The interactions with disabled persons scale: a new australian instrument to measure attitudes towards people with disabilities, Australian Journal of Psychology, 2, 7582.CrossRefGoogle Scholar
Keane, M. (1991). Acceptance vs rejection: nursing students' attitudes about mental illness, Perspectives in Psychiatric Care, 27(3), 1319.CrossRefGoogle ScholarPubMed
Larsen, D.L., Atkisson, C.C., Hargreaves, W.A. & Nguyen, T.D. (1979) Assessment of client patient satisfaction: Development of a general scale, Evaluation and Program Planning, 2, 197207.CrossRefGoogle ScholarPubMed
Lehman, A. F. (1988). A quality of life interview for the chronically mentally ill. Evaluation and Program Planning, 11, 5162.CrossRefGoogle Scholar
Lieberman, A. A.Gowdy, E. A. & Knutson, L. C. (1991). The Mental Health Outreach Project: A case study in self help, Psychosocial Rehabilitation Journal. 14, 100104.CrossRefGoogle Scholar
Mowbray, C. T., Wellwood, R. & Chamberlain, P. (1988). Project Stay: A consumer run support service, Psychosocial Rehabilitation Journal, 12, 3342.CrossRefGoogle Scholar
Mehl, B. (1999). Volunteer Policy Manual for Shoalhaven Mental Health Service, Nowra, NSW, Illawarra Area Health Service.Google Scholar
Nguyen, T.D., Atkisson, C.C. & Stegner, B.L. (1983). Assessment of patient satisfaction: Development and refinement of a service evaluation questionnaire. Evaluation and Program Planning, 6, 299314.CrossRefGoogle ScholarPubMed
Nieuwenhuizen, C. V., Schene, A. H., Boevink, W. A. & Wolf, J. R. L. M. (1997). Measuring the quality of life of clients with severe mental illness: A review of instruments. Psychiatric Rehabilitation Journal, 20, 3341.Google Scholar
O'Loughlin, J., Laurendeau, M-C., & Gagnon, G. (1989). An evaluation of a volunteers visitor program for socially isolated adults with chronic mental health problems, Canadian Journal of Community Mental Health, 8, 4852.Google Scholar
Skirboll, B. (1994). The Compeer model: client rehabilitation and economic benefits, Psychosocial Rehabilitation Journal, 18, 8794.CrossRefGoogle Scholar
Stedman, T., Yellowlees, P., Mellsop, G., Clarke, R. & Drake, S. (1997). Measuring consumer outcomes in mental health, Canberra, ACT: Department of Health and Family Services.Google Scholar
Trauer, T., Callaly, T., Hantz, J.Little, R., Shields, R. & Smith, J. (1999). Health of Nations Outcome Scales - results of the Victorian field trial. British Journal of Psychiatry, 174, 380388.CrossRefGoogle ScholarPubMed
Wing, J.K., Beevor, A.S. & Curtis, R.H. (1998) Health of the Nation Outcome Scales (HoNOS): Research and development, British Journal of Psychiatry, 172, 1118.CrossRefGoogle ScholarPubMed