Skip to main content Accessibility help
  • Print publication year: 2011
  • Online publication date: June 2011

3 - Assessing the patient perspective

Related content

Powered by UNSILO


Crossley, J., Humphris, G. and Jolly, B. (2002). Assessing health professionals. Medical Education, 36(9), 800–804.
Crossley, J., Eiser, C. and Davies, H. (2005). Children and their parents assessing the doctor–patient interaction: a rating system for doctors’ communication skills. Medical Education, 39(8), 820–828.
Crossley, J., McDonnell, J., Cooper, C. et al. (2008). Can a district hospital assess its doctors for re-licensure? Medical Education, 42(4), 359–363.
Davies, H., Archer, J., Bateman, A. et al. (2008). Specialty specific multi-source feedback– assuring validity, informing training. Medical Education, 42(10), 1014–1020.
Department of Health (2007). The White Paper Trust, Assurance and Safety: The Regulation of Health Professionals. London: The Stationery Office.
Elwyn, G., Buetow, S., Hibbard, J. and Wensing, M. (2007). Respecting the subjective: quality measurement from the patient's perspective. BMJ, 335, 1021–1022.
Evans, R. G., Edwards, A., Evans, S., Elwyn, B. and Elwyn, G. (2007). Assessing the practising physician using patient surveys: a systematic review of instruments and feedback methods. Family Practice, 24, 117–127.
McClelland, D. C. (1973). Testing for competence rather than for ‘intelligence’. American Psychologist, 28, 1–14.
Miller, G. E. (1990). The assessment of clinical skills/competence/performance. Academic Medicine, S63–S67.
Rethans, J.-J., Norcini, J. J., Baron-Maldonado, M. et al. (2002). The relationship between competence and performance: implications for assessing practice performance. Medical Education, 36(10), 901–909.
Rodriguez, H. P., von Glahn, T., Chang, H., Rogers, W. H. and Safran, D. G. (2009). Measuring patients’ experiences with individual specialist physicians and their practices. American Journal of Medical Quality, 24, 35–44.