Skip to main content Accessibility help
×
Home
  • Get access
    Check if you have access via personal or institutional login
  • Cited by 2
  • Print publication year: 2017
  • Online publication date: March 2017

11 - Coping with Workplace Aggression

from Part III - The Prevention of Workplace Aggression

Related content

Powered by UNSILO
Andersson, L. M., & Pearson, C. M. (1999). Tit for tat? The spiraling effect of incivility in the workplace. Academy of Management Review, 24, 452471.
Aquino, K., & Douglas, S. (2003). Identity threat and antisocial behavior in organizations: The moderating effects of individual differences, aggressive modeling, and hierarchical status. Organizational Behavioral and Human Decision Processes, 90, 195208.
Aquino, K., Douglas, S., & Martinko, M. J. (2004). Overt anger in response to victimization: Attributional style and organizational norms as moderators. Journal of. Occupational. Health Psychology, 9, 152164.
Aquino, K., & Lamertz, K. (2004). A relational model of workplace victimization: Social roles and patterns of victimization in dyadic relationships. Journal of Applied Psychology, 89, 10231034.
Aquino, K., & Thau, S. (2009). Workplace victimization: Aggression from the target’s perspective. Annual Review of Psychology, 60, 717741.
Aquino, K., Tripp, T. M., & Bies, R. J. (2006). Getting even or moving on? Power, procedural justice and types of offense as predictors of revenge, forgiveness, and avoidance in organizations. Journal of Applied Psychology, 91, 653668.
Ashforth, B. E. (1994). Petty tyranny in organizations: A preliminary examination of antecedents and consequences. Canadian Journal of Administrative Science, 14, 126140.
Bandura, A. (1997). Self-efficacy: The exercise of control. New York: W. H. Freeman.
Baron, R. A., & Neuman, J. H. (1996). Workplace violence and workplace aggression: Evidence on their relative frequency and causes. Aggressive Behavior, 22, 161173.
Ben-Zur, H., & Yagil, D. (2005). The relationship between empowerment, aggressive behaviours of customers, coping, and burnout. European Journal of Work and Organizational Psychology, 14, 8199.
Bies, R. J., & Tripp, T. M. (1996). Revenge in organizations: The good, the bad, and the ugly. In Griffin, R. W., O’Leary‐Kelly, A., & Collins, J. M. (Eds.), Dysfunctional behavior in organizations: Violent and deviant behavior (pp. 246260). Stamford, CT: JAI Press.
Björkqvist, K. (1997). Learning aggression from models: From social learning toward a cognitive theory of modeling. In Feshbach, S. & Zagrodzka, J. (Eds.), Aggression: Biological, developmental, and social perspectives (pp. 6982). New York: Plenum Press.
Bjorkqvist, K., Osterman, K., & Hjelt-Back, M. (1994). Aggression among university employees. Aggressive Behavior, 20, 173184.
Bowling, N. A., & Beehr, T. A. (2006).Workplace harassment from the victim’s perspective: A theoretical model and meta-analysis. Journal of Applied Psychology, 91, 9981012.
Brees, J. R., Mackey, J., & Martinko, M. J. (2013). An attributional perspective of aggression in organizations. Journal of Managerial Psychology, 28, 252272.
Brotheridge, C. M., & Lee, R. T. (2002). Testing a conservation of resources model of the dynamics of emotional labor. Journal of Occupational Health Psychology, 7, 5767.
Brotheridge, C. M., (2006). Examining the relationship between the perceived work environment and workplace bullying. Canadian Journal of Community Mental Health: Special Issue on Work and Mental Health, 25, 3144.
Brotheridge, C. M., (2010). Restless and confused: Emotional responses to workplace bullying in men and women. Career Development International, 15, 687707.
Brotheridge, C. M., Lee, R. T., & Power, J. L. (2012). Am I my own worst enemy? The experiences of bullying targets who are also aggressors. Career Development International, 17, 358374.
Camodeca, M., & Goossens, F. A. (2005). Aggression, social cognitions, anger and sadness in bullies and victims. Journal of Child Psychology and Psychiatry, 46, 186197.
Cortina, L. M., & Magley, V. J. (2003). Raising voice, risking retaliation: Events following interpersonal mistreatment in the workplace. Journal of Occupational Health Psychology, 8, 247265.
Cortina, L. M., (2009). Patterns and profiles of response to incivility in the workplace. Journal of Occupational Health Psychology, 14, 272288.
Daniels, K., Jones, D., Fergusson, E., Perryman, S., & Rick, J. (2004). Cognitive factors’ influence on the expression and reporting of work related stress. Research Report 170, Loughborough University, University of Nottingham and Institute for Employment Studies for the Health and Safety Executive, Norwich, UK.
Douglas, S. C., Kiewitz, C., Martinko, M. J., Harvey, P., Kim, Y., & Chun, J. U. (2008). Cognitions, emotions, and evaluations: An elaboration likelihood model for workplace aggression. Academy of Management Review, 33, 425451.
Douglas, S. C., & Martinko, M. J. (2001). Exploring the role of individual differences in the prediction of workplace aggression. Journal of Applied Psychology, 86, 547559.
Duffy, D., & Sperry, L. (2007). Workplace mobbing: Individual and family health consequences. The Family Journal: Counseling and Therapy for Couples and Families, 15, 398404.
Folkman, S., & Moskowitz, J. T. (2004). Coping pitfalls and promise. Annual Review of Psychology, 55, 745774.
Freedman, S. R., & Enright, R. D. (1996). Forgiveness as an intervention goal with incest survivors. Journal of Consulting and Clinical Psychology, 64, 983992.
Glasl, F. (1982). The process of conflict escalation and roles of third parties. In Bomers, G. B. J. & Peterson, R. (Eds.), Conflict management and industrial relations (pp. 119140). Boston, MA: Kluwer-Nijhoff.
Grandey, A. A. (2004). The customer is not always right: Customer aggression and emotional regulation of service employees. Journal of Organizational Behavior, 25, 397418.
Hansen, T. (2008). Critical conflict resolution theory and practice. Conflict Resolution Quarterly, 25, 403427.
Harvey, P., Martinko, M. J., & Gardner, W. L. (2006). Promoting authentic behavior in organizations: An attributional perspective. Journal of Leadership & Organizational Studies, 12, 111.
Harvey, P., Stoner, J., Hochwarter, W., & Kacmar, C. (2007). Coping with abusive supervision: The neutralizing effects of ingratiation and positive affect on negative employee outcomes. Leadership Quarterly, 18, 264280.
Hershcovis, M. S., Reich, T. C., Parker, S. K., & Bozeman, J. (2012). The relationship between workplace aggression and target deviant behaviour: The moderating roles of power and task interdependence. Work & Stress, 26, 120.
Hobfoll, S. E. (1989). Conservation of resources: A new attempt at conceptualizing stress. American Psychologist, 44, 513524.
Hogh, A., & Dofradottir, A. (2001). Coping with bullying in the workplace. European Journal of Work and Organizational Psychology, 10, 485495.
Hough, A., Mikkelsen, E. G., & Hansen, A. M. (2011). Individual consequences of workplace bullying. In Einarsen, S., Hoel, H., Zapf, D., & Cooper, C. L. (Eds.), Bullying and harassment in the workplace (2nd ed., pp. 107128). Boca Raton, FL: CRC Press, Taylor & Francis.
Johnson‐Laird, P. N., & Oatley, K. (1992). Basic emotions, rationality, and folk theory. Cognition and Emotions, 6, 201223.
Judge, T. A., Erez, A., & Bono, J. E. (1998). The power of being positive: The relation between positive self-concept and job performance. Human Performance, 11, 167187.
Karatuna, I. (2015). Targets’ coping with workplace bullying: A qualitative study. Qualitative Research in Organizations and Management: An International Journal, 10(1), 2137.
Keashly, L., Trott, V., & MacLean, L. (1994). Abusive behavior in the workplace: A preliminary investigation. Violence and Victims, 9, 341357.
Kivimäki, M., Elovainio, M., & Vahtera, J. (2000). Workplace bullying and sickness absence in hospital staff. Occupational Environmental Medicine, 57, 656660.
Kulik, C. T., & Rowland, K. M. (1989). The relationship of attributional frameworks to job seekers’ perceived success and job search involvement. Journal of Organizational Behavior, 10, 361367.
Kwan, S. S. M., Tuckey, M. R., & Dollard, M. F. (2014). The role of the psychosocial safety climate in coping with workplace bullying: A grounded theory and sequential tree analysis. European Journal of Work and Organizational Psychology, 115. doi:10.1080/1359432X.2014.982102.
Lazarus, R. S. (1991). Emotion and adaptation. New York: Oxford University Press.
Lazarus, R. S., & Folkman, S. (1984). Stress, appraisal, and coping. New York: Springer.
Lazarus, R. S., (1987). Transactional theory and research on emotions and coping. European Journal of Personality, 1, 141169.
Lee, D. (2000). An analysis of workplace bullying in the UK. Personnel Review, 29, 593612.
Lee, R. T., & Brotheridge, C. M. (2006). When prey turns predatory: Workplace bullying as a predictor of counter-aggression/bullying, coping and well-being. European Journal of Work and Organizational Psychology, 15, 352377.
Levy, P. E. (1993). Self-appraisal and attributions: A test of a model. Journal of Management, 19, 5162.
Lewis, S. E., & Orford, J. (2005), Women’s experiences of workplace bullying: Changes in social relationships. Journal of Community & Applied Social Psychology, 15, 2947.
Leymann, H. (1996). The content and development of mobbing at work. European Journal of Work and Organizational Psychology, 5, 165184.
Leymann, H., & Gustafsson, A. (1996). Mobbing at work and the development of posttraumatic stress disorders. European Journal of Work and Organizational Psychology, 5, 251275.
Loerbroks, A., Weigl, M., Li, J., Glaser, J., Degen, C., & Angerer, P. (2015). Workplace bullying and depressive symptoms: A prospective study among junior physicians in Germany. Journal of Psychosomatic Research, 78, 168172.
Lovell, B. L., & Lee, R. T. (2011). Impact of workplace bullying on emotional and physical well-being: A longitudinal collective case study. Journal of Aggression, Maltreatment & Trauma, 20, 344357.
Malamut, A. B., & Offermann, L. R. (2001). Coping with sexual harassment: Personal, environmental, and cognitive determinants. Journal of Applied Psychology, 86, 11521166.
Mann, R. (1996). Psychological abuse in the workplace. In McCarthy, P., Sheehan, M., & Wilkie, W. (Eds.), Bullying: From backyard to boardroom (pp. 8392). Alexandria, Australia: Millennium Books.
Martinko, M. J., & Gardner, W. L. (1982). Learned helplessness: An alternative explanation for performance deficits. Academy of Management Review, 7, 195204.
Martinko, M. J., Gundlach, M. J., & Douglas, S. C. (2002). Toward an integrative theory of counterproductive workplace behavior: A causal reasoning perspective. International Journal of Selection and Assessment, 10, 3650.
Neuman, J. H., & Baron, R. A. (1998). Workplace violence and workplace aggression: Evidence concerning specific forms, potential causes, and preferred targets. Journal of Management, 24, 391419.
Niedl, K. (1996). Mobbing and wellbeing: Economic and personal development implications. European Journal of Work and Organizational Psychology, 5, 239249.
Ólafsson, R. F., & Jóhannsdóttir, H. L., (2004). Coping with bullying in the workplace: The effect of gender, age and type of bullying. British Journal of Guidance & Counselling, 32, 319333.
Penley, J. A., Tomaka, J., & Wiebe, J.S. (2002). The association of coping to physical and psychological health outcomes: A meta-analytic review. Journal of Behavioral Medicine, 25, 551603.
Richman, J. A., Rospenda, K. M., Flaherty, J. A., & Freels, S. (2001). Workplace harassment, active coping, and alcohol-related outcomes. Journal of Substance Abuse, 13, 347366.
Rodríguez-Muñoz, A., Moreno-Jiménez, B., & Sanz-Vergel, A. I. (2015). Reciprocal relations between workplace bullying, anxiety and vigor: A two-wave longitudinal study. Anxiety, Stress, & Coping, 28(5), 514–530
Roseman, I. J., Antoniou, A. A., & Jose, P.E. (1996). Appraisal determinants of emotions: Constructing a more accurate and comprehensive theory. Cognition and Emotion, 10, 241277.
Salin, D., Tenhiälä, A., Roberge, M.-É., & Berdahl, J. L. (2014). ‘I wish I had ...’: Target reflections on responses to workplace mistreatment. Human Relations, 67, 11891211.
Schat, A. C. H., & Kelloway, E. K. (2000). Effects of perceived control on the outcomes of workplace aggression and violence. Journal of Occupational Health Psychology, 5, 386402.
Schat, A. C. H., (2003). Reducing the adverse consequences of workplace aggression and violence: The buffering effects of organizational support. Journal of Occupational Health Psychology, 8, 110122.
Shaver, K. G., & Drown, D. (1986). On causality, responsibility, and self-blame: A theoretical note. Journal of Personality & Social Psychology, 50, 697702.
Silver, W. S., Mitchell, T. R., & Gist, M. (1995). Responses of successful and unsuccessful performance: The moderating effect of self-efficacy on the relationship between performance and attributions. Organizational Behavior and Human Decision Processes, 62, 286299.
Thacker, R. A., & Ferris, G. R. (1991). Understanding sexual harassment in the workplace: The influence of power and politics within the dyadic interaction of harasser and target. Human Resource Management Review, 1, 2337.
Thacker, R. A., & Gohmann, S. F. (1996). Emotional and psychological consequences of sexual harassment: A descriptive study. Journal of Psychology, 130, 429446.
Weiner, B. (1986). An attributional theory of motivation and emotion. New York: Springer.
Weiner, B. (1995). Judgments of responsibility: A foundation of a theory of social conduct. New York: Guilford.
Wilkie, W. (1996). Understanding the behavior of targetised people. In McCarthy, P., Sheehan, M., & Wilkie, W. (Eds.), Bullying: From backyard to boardroom (pp. 111). Alexandria, Australia: Millennium Books.
Winstanley, S., & Whittington, R. (2002). Anxiety, burnout and coping styles in general hospital staff exposed to workplace aggression: A cyclical model of burnout and vulnerability to aggression. Work & Stress, 16, 302315.
Zapf, D., & Gross, C. (2001). Conflict escalation and coping with workplace bullying: A replication and extension. European Journal of Work and Organizational Psychology, 10, 497522.