Andersson, L. M., & Pearson, C. M. (1999). Tit for tat? The spiraling effect of incivility in the workplace. Academy of Management Review, 24, 452–471.CrossRefGoogle Scholar

Aquino, K., & Douglas, S. (2003). Identity threat and antisocial behavior in organizations: The moderating effects of individual differences, aggressive modeling, and hierarchical status. Organizational Behavioral and Human Decision Processes, 90, 195–208.CrossRefGoogle Scholar

Aquino, K., Douglas, S., & Martinko, M. J. (2004). Overt anger in response to victimization: Attributional style and organizational norms as moderators. Journal of. Occupational. Health Psychology, 9, 152–164.CrossRefGoogle ScholarPubMed

Aquino, K., & Lamertz, K. (2004). A relational model of workplace victimization: Social roles and patterns of victimization in dyadic relationships. Journal of Applied Psychology, 89, 1023–1034.CrossRefGoogle ScholarPubMed

Aquino, K., & Thau, S. (2009). Workplace victimization: Aggression from the target’s perspective. Annual Review of Psychology, 60, 717–741.CrossRefGoogle ScholarPubMed

Aquino, K., Tripp, T. M., & Bies, R. J. (2006). Getting even or moving on? Power, procedural justice and types of offense as predictors of revenge, forgiveness, and avoidance in organizations. Journal of Applied Psychology, 91, 653–668.CrossRefGoogle ScholarPubMed

Ashforth, B. E. (1994). Petty tyranny in organizations: A preliminary examination of antecedents and consequences. Canadian Journal of Administrative Science, 14, 126–140.CrossRefGoogle Scholar

Bandura, A. (1997). Self-efficacy: The exercise of control. New York: W. H. Freeman.Google Scholar

Baron, R. A., & Neuman, J. H. (1996). Workplace violence and workplace aggression: Evidence on their relative frequency and causes. Aggressive Behavior, 22, 161–173.3.0.CO;2-Q>CrossRefGoogle Scholar

Ben-Zur, H., & Yagil, D. (2005). The relationship between empowerment, aggressive behaviours of customers, coping, and burnout. European Journal of Work and Organizational Psychology, 14, 81–99.CrossRefGoogle Scholar

Bies, R. J., & Tripp, T. M. (1996). Revenge in organizations: The good, the bad, and the ugly. In Griffin, R. W., O’Leary‐Kelly, A., & Collins, J. M. (Eds.), Dysfunctional behavior in organizations: Violent and deviant behavior (pp. 246–260). Stamford, CT: JAI Press.Google Scholar

Björkqvist, K. (1997). Learning aggression from models: From social learning toward a cognitive theory of modeling. In Feshbach, S. & Zagrodzka, J. (Eds.), Aggression: Biological, developmental, and social perspectives (pp. 69–82). New York: Plenum Press.CrossRefGoogle Scholar

Bjorkqvist, K., Osterman, K., & Hjelt-Back, M. (1994). Aggression among university employees. Aggressive Behavior, 20, 173–184.3.0.CO;2-D>CrossRefGoogle Scholar

Bowling, N. A., & Beehr, T. A. (2006).Workplace harassment from the victim’s perspective: A theoretical model and meta-analysis. Journal of Applied Psychology, 91, 998–1012.CrossRefGoogle ScholarPubMed

Brees, J. R., Mackey, J., & Martinko, M. J. (2013). An attributional perspective of aggression in organizations. Journal of Managerial Psychology, 28, 252–272.CrossRefGoogle Scholar

Brotheridge, C. M., & Lee, R. T. (2002). Testing a conservation of resources model of the dynamics of emotional labor. Journal of Occupational Health Psychology, 7, 57–67.CrossRefGoogle ScholarPubMed

Brotheridge, C. M., (2006). Examining the relationship between the perceived work environment and workplace bullying. Canadian Journal of Community Mental Health: Special Issue on Work and Mental Health, 25, 31–44.CrossRefGoogle Scholar

Brotheridge, C. M., (2010). Restless and confused: Emotional responses to workplace bullying in men and women. Career Development International, 15, 687–707.CrossRefGoogle Scholar

Brotheridge, C. M., Lee, R. T., & Power, J. L. (2012). Am I my own worst enemy? The experiences of bullying targets who are also aggressors. Career Development International, 17, 358–374.CrossRefGoogle Scholar

Camodeca, M., & Goossens, F. A. (2005). Aggression, social cognitions, anger and sadness in bullies and victims. Journal of Child Psychology and Psychiatry, 46, 186–197.CrossRefGoogle ScholarPubMed

Cortina, L. M., & Magley, V. J. (2003). Raising voice, risking retaliation: Events following interpersonal mistreatment in the workplace. Journal of Occupational Health Psychology, 8, 247–265.CrossRefGoogle ScholarPubMed

Cortina, L. M., (2009). Patterns and profiles of response to incivility in the workplace. Journal of Occupational Health Psychology, 14, 272–288.CrossRefGoogle ScholarPubMed

Daniels, K., Jones, D., Fergusson, E., Perryman, S., & Rick, J. (2004). Cognitive factors’ influence on the expression and reporting of work related stress. Research Report 170, Loughborough University, University of Nottingham and Institute for Employment Studies for the Health and Safety Executive, Norwich, UK.Google Scholar

Douglas, S. C., Kiewitz, C., Martinko, M. J., Harvey, P., Kim, Y., & Chun, J. U. (2008). Cognitions, emotions, and evaluations: An elaboration likelihood model for workplace aggression. Academy of Management Review, 33, 425–451.CrossRefGoogle Scholar

Douglas, S. C., & Martinko, M. J. (2001). Exploring the role of individual differences in the prediction of workplace aggression. Journal of Applied Psychology, 86, 547–559.CrossRefGoogle ScholarPubMed

Duffy, D., & Sperry, L. (2007). Workplace mobbing: Individual and family health consequences. The Family Journal: Counseling and Therapy for Couples and Families, 15, 398–404.CrossRefGoogle Scholar

Folkman, S., & Moskowitz, J. T. (2004). Coping pitfalls and promise. Annual Review of Psychology, 55, 745–774.CrossRefGoogle ScholarPubMed

Freedman, S. R., & Enright, R. D. (1996). Forgiveness as an intervention goal with incest survivors. Journal of Consulting and Clinical Psychology, 64, 983–992.CrossRefGoogle ScholarPubMed

Glasl, F. (1982). The process of conflict escalation and roles of third parties. In Bomers, G. B. J. & Peterson, R. (Eds.), Conflict management and industrial relations (pp. 119–140). Boston, MA: Kluwer-Nijhoff.CrossRefGoogle Scholar

Grandey, A. A. (2004). The customer is not always right: Customer aggression and emotional regulation of service employees. Journal of Organizational Behavior, 25, 397–418.CrossRefGoogle Scholar

Hansen, T. (2008). Critical conflict resolution theory and practice. Conflict Resolution Quarterly, 25, 403–427.CrossRefGoogle Scholar

Harvey, P., Martinko, M. J., & Gardner, W. L. (2006). Promoting authentic behavior in organizations: An attributional perspective. Journal of Leadership & Organizational Studies, 12, 1–11.Google Scholar

Harvey, P., Stoner, J., Hochwarter, W., & Kacmar, C. (2007). Coping with abusive supervision: The neutralizing effects of ingratiation and positive affect on negative employee outcomes. Leadership Quarterly, 18, 264–280.CrossRefGoogle Scholar

Hershcovis, M. S., Reich, T. C., Parker, S. K., & Bozeman, J. (2012). The relationship between workplace aggression and target deviant behaviour: The moderating roles of power and task interdependence. Work & Stress, 26, 1–20.CrossRefGoogle Scholar

Hobfoll, S. E. (1989). Conservation of resources: A new attempt at conceptualizing stress. American Psychologist, 44, 513–524.CrossRefGoogle ScholarPubMed

Hogh, A., & Dofradottir, A. (2001). Coping with bullying in the workplace. European Journal of Work and Organizational Psychology, 10, 485–495.CrossRefGoogle Scholar

Hough, A., Mikkelsen, E. G., & Hansen, A. M. (2011). Individual consequences of workplace bullying. In Einarsen, S., Hoel, H., Zapf, D., & Cooper, C. L. (Eds.), Bullying and harassment in the workplace (2nd ed., pp. 107–128). Boca Raton, FL: CRC Press, Taylor & Francis.Google Scholar

Johnson‐Laird, P. N., & Oatley, K. (1992). Basic emotions, rationality, and folk theory. Cognition and Emotions, 6, 201–223.CrossRefGoogle Scholar

Judge, T. A., Erez, A., & Bono, J. E. (1998). The power of being positive: The relation between positive self-concept and job performance. Human Performance, 11, 167–187.CrossRefGoogle Scholar

Karatuna, I. (2015). Targets’ coping with workplace bullying: A qualitative study. Qualitative Research in Organizations and Management: An International Journal, 10(1), 21–37.CrossRefGoogle Scholar

Keashly, L., Trott, V., & MacLean, L. (1994). Abusive behavior in the workplace: A preliminary investigation. Violence and Victims, 9, 341–357.CrossRefGoogle ScholarPubMed

Kivimäki, M., Elovainio, M., & Vahtera, J. (2000). Workplace bullying and sickness absence in hospital staff. Occupational Environmental Medicine, 57, 656–660.CrossRefGoogle ScholarPubMed

Kulik, C. T., & Rowland, K. M. (1989). The relationship of attributional frameworks to job seekers’ perceived success and job search involvement. Journal of Organizational Behavior, 10, 361–367.CrossRefGoogle Scholar

Kwan, S. S. M., Tuckey, M. R., & Dollard, M. F. (2014). The role of the psychosocial safety climate in coping with workplace bullying: A grounded theory and sequential tree analysis. European Journal of Work and Organizational Psychology, 1–15. doi:10.1080/1359432X.2014.982102.Google Scholar

Lazarus, R. S. (1991). Emotion and adaptation. New York: Oxford University Press.CrossRefGoogle Scholar

Lazarus, R. S., & Folkman, S. (1984). Stress, appraisal, and coping. New York: Springer.Google Scholar

Lazarus, R. S., (1987). Transactional theory and research on emotions and coping. European Journal of Personality, 1, 141–169.CrossRefGoogle Scholar

Lee, D. (2000). An analysis of workplace bullying in the UK. Personnel Review, 29, 593–612.CrossRefGoogle Scholar

Lee, R. T., & Brotheridge, C. M. (2006). When prey turns predatory: Workplace bullying as a predictor of counter-aggression/bullying, coping and well-being. European Journal of Work and Organizational Psychology, 15, 352–377.CrossRefGoogle Scholar

Levy, P. E. (1993). Self-appraisal and attributions: A test of a model. Journal of Management, 19, 51–62.CrossRefGoogle Scholar

Lewis, S. E., & Orford, J. (2005), Women’s experiences of workplace bullying: Changes in social relationships. Journal of Community & Applied Social Psychology, 15, 29–47.CrossRefGoogle Scholar

Leymann, H. (1996). The content and development of mobbing at work. European Journal of Work and Organizational Psychology, 5, 165–184.CrossRefGoogle Scholar

Leymann, H., & Gustafsson, A. (1996). Mobbing at work and the development of posttraumatic stress disorders. European Journal of Work and Organizational Psychology, 5, 251–275.CrossRefGoogle Scholar

Loerbroks, A., Weigl, M., Li, J., Glaser, J., Degen, C., & Angerer, P. (2015). Workplace bullying and depressive symptoms: A prospective study among junior physicians in Germany. Journal of Psychosomatic Research, 78, 168–172.CrossRefGoogle ScholarPubMed

Lovell, B. L., & Lee, R. T. (2011). Impact of workplace bullying on emotional and physical well-being: A longitudinal collective case study. Journal of Aggression, Maltreatment & Trauma, 20, 344–357.CrossRefGoogle Scholar

Malamut, A. B., & Offermann, L. R. (2001). Coping with sexual harassment: Personal, environmental, and cognitive determinants. Journal of Applied Psychology, 86, 1152–1166.CrossRefGoogle ScholarPubMed

Mann, R. (1996). Psychological abuse in the workplace. In McCarthy, P., Sheehan, M., & Wilkie, W. (Eds.), Bullying: From backyard to boardroom (pp. 83–92). Alexandria, Australia: Millennium Books.Google Scholar

Martinko, M. J., & Gardner, W. L. (1982). Learned helplessness: An alternative explanation for performance deficits. Academy of Management Review, 7, 195–204.CrossRefGoogle Scholar

Martinko, M. J., Gundlach, M. J., & Douglas, S. C. (2002). Toward an integrative theory of counterproductive workplace behavior: A causal reasoning perspective. International Journal of Selection and Assessment, 10, 36–50.CrossRefGoogle Scholar

Neuman, J. H., & Baron, R. A. (1998). Workplace violence and workplace aggression: Evidence concerning specific forms, potential causes, and preferred targets. Journal of Management, 24, 391–419.CrossRefGoogle Scholar

Niedl, K. (1996). Mobbing and wellbeing: Economic and personal development implications. European Journal of Work and Organizational Psychology, 5, 239–249.CrossRefGoogle Scholar

Ólafsson, R. F., & Jóhannsdóttir, H. L., (2004). Coping with bullying in the workplace: The effect of gender, age and type of bullying. British Journal of Guidance & Counselling, 32, 319–333.Google Scholar

Penley, J. A., Tomaka, J., & Wiebe, J.S. (2002). The association of coping to physical and psychological health outcomes: A meta-analytic review. Journal of Behavioral Medicine, 25, 551–603.CrossRefGoogle ScholarPubMed

Richman, J. A., Rospenda, K. M., Flaherty, J. A., & Freels, S. (2001). Workplace harassment, active coping, and alcohol-related outcomes. Journal of Substance Abuse, 13, 347–366.CrossRefGoogle ScholarPubMed

Rodríguez-Muñoz, A., Moreno-Jiménez, B., & Sanz-Vergel, A. I. (2015). Reciprocal relations between workplace bullying, anxiety and vigor: A two-wave longitudinal study. Anxiety, Stress, & Coping, 28(5), 514–530CrossRefGoogle ScholarPubMed

Roseman, I. J., Antoniou, A. A., & Jose, P.E. (1996). Appraisal determinants of emotions: Constructing a more accurate and comprehensive theory. Cognition and Emotion, 10, 241–277.CrossRefGoogle Scholar

Salin, D., Tenhiälä, A., Roberge, M.-É., & Berdahl, J. L. (2014). ‘I wish I had ...’: Target reflections on responses to workplace mistreatment. Human Relations, 67, 1189–1211.CrossRefGoogle Scholar

Schat, A. C. H., & Kelloway, E. K. (2000). Effects of perceived control on the outcomes of workplace aggression and violence. Journal of Occupational Health Psychology, 5, 386–402.CrossRefGoogle ScholarPubMed

Schat, A. C. H., (2003). Reducing the adverse consequences of workplace aggression and violence: The buffering effects of organizational support. Journal of Occupational Health Psychology, 8, 110–122.CrossRefGoogle ScholarPubMed

Shaver, K. G., & Drown, D. (1986). On causality, responsibility, and self-blame: A theoretical note. Journal of Personality & Social Psychology, 50, 697–702.CrossRefGoogle ScholarPubMed

Silver, W. S., Mitchell, T. R., & Gist, M. (1995). Responses of successful and unsuccessful performance: The moderating effect of self-efficacy on the relationship between performance and attributions. Organizational Behavior and Human Decision Processes, 62, 286–299.CrossRefGoogle Scholar

Thacker, R. A., & Ferris, G. R. (1991). Understanding sexual harassment in the workplace: The influence of power and politics within the dyadic interaction of harasser and target. Human Resource Management Review, 1, 23–37.CrossRefGoogle Scholar

Thacker, R. A., & Gohmann, S. F. (1996). Emotional and psychological consequences of sexual harassment: A descriptive study. Journal of Psychology, 130, 429–446.CrossRefGoogle ScholarPubMed

Weiner, B. (1986). An attributional theory of motivation and emotion. New York: Springer.CrossRefGoogle Scholar

Weiner, B. (1995). Judgments of responsibility: A foundation of a theory of social conduct. New York: Guilford.Google Scholar

Wilkie, W. (1996). Understanding the behavior of targetised people. In McCarthy, P., Sheehan, M., & Wilkie, W. (Eds.), Bullying: From backyard to boardroom (pp. 1–11). Alexandria, Australia: Millennium Books.Google Scholar

Winstanley, S., & Whittington, R. (2002). Anxiety, burnout and coping styles in general hospital staff exposed to workplace aggression: A cyclical model of burnout and vulnerability to aggression. Work & Stress, 16, 302–315.CrossRefGoogle Scholar

Zapf, D., & Gross, C. (2001). Conflict escalation and coping with workplace bullying: A replication and extension. European Journal of Work and Organizational Psychology, 10, 497–522.CrossRefGoogle Scholar