Skip to main content Accessibility help
×
Hostname: page-component-78c5997874-v9fdk Total loading time: 0 Render date: 2024-11-19T17:56:19.541Z Has data issue: false hasContentIssue false

22 - Patient and family satisfaction

from Section 2 - Quality management of the ICU

Published online by Cambridge University Press:  05 February 2016

Bertrand Guidet
Affiliation:
Hôpital Saint Antoine, Paris
Andreas Valentin
Affiliation:
Medical University of Vienna
Hans Flaatten
Affiliation:
Universitetet i Bergen, Norway
Get access

Summary

Image of the first page of this content. For PDF version, please use the ‘Save PDF’ preceeding this image.'
Type
Chapter
Information
Quality Management in Intensive Care
A Practical Guide
, pp. 174 - 179
Publisher: Cambridge University Press
Print publication year: 2016

Access options

Get access to the full version of this content by using one of the access options below. (Log in options will check for institutional or personal access. Content may require purchase if you do not have access.)

References

Wise, J.. Part of hospitals’ funding will depend on patient satisfaction ratings from 2010–11. BMJ 2009; 339: b5451.Google Scholar
Rothen, H.U., Stricker, K.H., Heyland, D.K.. Family satisfaction with critical care: measurements and messages. Curr Opin Crit Care 2010; 16: 623631.CrossRefGoogle ScholarPubMed
Heyland, D.K., Rocker, G.M., Dodek, P.M..Family satisfaction with care in ICU: results of a multi-centre study. Crit Care Med 2002; 30: 14131418.CrossRefGoogle Scholar
Molter, N.C.. Needs of relatives of critically ill patients: a descriptive study. Heart Lung 1979; 8: 332339.Google Scholar
Latour, J.M., Hazelzet, A.J., van Heijden, A.J.. Parent satisfaction in paediatric intensive care: a critical appraisal of the literature. Pediat Crit Care Med 2005; 6: 578584.CrossRefGoogle ScholarPubMed
Azoulay, E., Chevret, S., Leleu, G., et al. Half the families of intensive care unit patients experience inadequate communication with physicians. Crit Care Med 2000; 28: 30443049.CrossRefGoogle ScholarPubMed
Khalaila, R.. Meeting the needs of patients’ families in intensive care units. Nursing Standard 2014; 28 (43): 3744.Google ScholarPubMed
Hinkle, L.J. Bosslet, G.T., Torke, A.M.. Factors associated with family satisfaction with end of life care in the ICU: a systematic review. Chest 2014; doi:10.1378/chest.14-1098.Google Scholar
Scheunemann, L.P., McDevitt, M., Carson, S.S., Hanson, L.C.. Randomized, controlled trials of interventions to improve communication in intensive care. Chest 2011; 139: 543554.CrossRefGoogle ScholarPubMed
Stricker, K.H., Kimberger, O., Schmidlin, K., Zwahken, M., Mohr, U, Rothen, H.U. Family satisfaction in the intensive care unit: what makes the difference? Intens Care Med 2009; 35: 20512059.Google Scholar
Hunziker, S., McHugh, W., Sarnoff-Lee, B., , S. et al. Predictors and correlates of dissatisfaction with intensive care. Crit Care Med 2012; 40: 15541561.CrossRefGoogle ScholarPubMed
Wall, R.J., Curtis, J.R., Cooke, C.R.. Family satisfaction in ICU: differences between families of survivors and nonsurvivors. Chest 2007; 132: 14251433.CrossRefGoogle ScholarPubMed
Schwarzkopf, D., Behrend, S., Skupkin, H. et al. Family satisfaction in the intensive care unit: a quantitative and qualitative analysis. Intensive Care Med. 2013; 39: 16711679.Google Scholar
Boev, C.. The relationship between nurses’ perception of work environment and patient satisfaction in adult critical care. J Nurs Sch 2012; 44: 368375.CrossRefGoogle ScholarPubMed
Sundararajan, K., Sullivan, T.S., Chapman, M.. Determinants of family satisfaction in the intensive care unit. Anaesth Intensive Care 2012; 40: 159165.CrossRefGoogle ScholarPubMed
Jongerdan, I.P., Slooter, A.J., Peelen, L.M., et al. Effect of intensive care environment on family and patient satisfaction: a before–after study. Intens Care Med 2013; 39: 16261634.CrossRefGoogle Scholar
Stricker, K.H., Kimberger, O., Brunner, L., Rothen, H.U.. Patient satisfaction with care in the intensive care unit: can we rely on proxies? Acta Anaesthesiol Scand 2011; 55: 149156.Google Scholar
Osborn, T.R., Curtis, J.R., Neilsen, E.L. Back, A.L., Shannon, S.E., Engleberg, R.A.. Identifying elements of ICU care that families report as important but unsatisfactory: decision-making, control and ICU atmosphere. Chest 2012; 142: 11851192.Google Scholar
Dhillon, A., Tardini, F., Bittner, E., Schmidt, U., Allain, R., Bigatello, L.. Benefit of using a ‘bundled’ consent for intensive care unit procedures as part of an early family meeting. J Crit Care 2014; 29: 919922.CrossRefGoogle ScholarPubMed
Higginson, I.J., Koffman, J., Hopkins, P., et al. Development and evaluation of the feasibility and effects on staff, patients, and families of a new tool, the Psychosocial Assessment and Communication Evaluation (PACE), to improve communication and palliative care in intensive care and during clinical uncertainty. BMC Medicine 2013; 11: 213.Google Scholar

Save book to Kindle

To save this book to your Kindle, first ensure coreplatform@cambridge.org is added to your Approved Personal Document E-mail List under your Personal Document Settings on the Manage Your Content and Devices page of your Amazon account. Then enter the ‘name’ part of your Kindle email address below. Find out more about saving to your Kindle.

Note you can select to save to either the @free.kindle.com or @kindle.com variations. ‘@free.kindle.com’ emails are free but can only be saved to your device when it is connected to wi-fi. ‘@kindle.com’ emails can be delivered even when you are not connected to wi-fi, but note that service fees apply.

Find out more about the Kindle Personal Document Service.

Available formats
×

Save book to Dropbox

To save content items to your account, please confirm that you agree to abide by our usage policies. If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your account. Find out more about saving content to Dropbox.

Available formats
×

Save book to Google Drive

To save content items to your account, please confirm that you agree to abide by our usage policies. If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your account. Find out more about saving content to Google Drive.

Available formats
×