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5 - Video-linking emotions

Published online by Cambridge University Press:  05 June 2012

Brian Parkinson
Affiliation:
University of Oxford, UK
Martin Lea
Affiliation:
University of Manchester, UK
Arvid Kappas
Affiliation:
Jacobs University Bremen
Nicole C. Krämer
Affiliation:
Universität Duisburg–Essen
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Summary

Overview: How does video mediation influence communication of affective information? In the present chapter, we review the range of possible constraints associated with the video medium and consider their potential impact on transmission and coordination of emotions. In particular, we focus on the effects of transmission delays on interpersonal attunement. Results of a preliminary investigation of this issue are described. In the study, pairs of participants discussed liked and disliked celebrities via a desktop videoconferencing system. In one condition, the system was set up in its normal mode, producing a transmission delay of approximately 200 ms (high delay). In the other condition, transmission was close to instantaneous (low delay). Dependent measures included evaluative ratings of the celebrities and of the other party in the conversation and video-cued momentary codings of the interaction. Participants rated the extent of communication difficulties as greater in the normal than in the low-delay condition, but did not specifically focus on delay itself as the source of the problem. Low-delay pairs also showed greater accuracy and lower bias in their momentary ratings of attunement and involvement over the course of the conversation. Finally, there was greater convergence of affect when participants discussed mutually disliked celebrities, but greater divergence of affect when they were talking about celebrities liked by one party to the conversation but disliked by the other. […]

Type
Chapter
Information
Face-to-Face Communication over the Internet
Emotions in a Web of Culture, Language, and Technology
, pp. 100 - 126
Publisher: Cambridge University Press
Print publication year: 2011

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