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  • Print publication year: 2017
  • Online publication date: July 2017

16 - Expectations of and Satisfaction with Public Services

from Part III - Substantive Contributions
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James, O. (2011b). Performance measures and democracy: information effects on citizens in field and laboratory experiments. Journal of Public Administration Research, 21(3), 399418.
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Van Ryzin, G. G. (2004). Expectations, performance, and citizen satisfaction with urban services. Journal of Policy Analysis and Management, 23(3), 433–48.
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