This article critically examines the governance of identity in the context of children's social care. There is a widespread assumption in government policy and technical practice that information can be integrated across organisations and sectors. This article questions these assertions using a case study (‘Mary's story’). It draws on a range of insights from the philosophy of Charles Pierce, information systems practice and social theory. This provides a platform to explore the governance of identity information for VCS organisations, service providers, and user(s). The logics of the governance of identity information in current and future service co-ordination and delivery are examined.

Implemented as part of the 2005 amendments to the Disability Equality Act, the Disability Equality Duty (DED) placed new and important demands on public sector bodies. All such organisations are required to develop policies and working practices which actively promote the equality of disabled people as employees, consumers or visitors. The promotion of equality has to be proactive as opposed to reactive and must be mainstreamed into the normal day-to-day activities of organisational working practices. Whilst the DED follows on from the framework of previous anti-discrimination legislation set in place over the last 15 years, it represents a significant change in equality legislation and demands that public sector bodies instigate fundamental changes in their approach towards disability. This article reports on the initial stages of the implementation process of the DED across a range of public sector organisations in England, focussing in particular on how this policy has impacted on mainstreaming. Discussion shows that although organisations show awareness of mainstreaming and its implications for disability equality, there is limited evidence to suggest that the public sector has fully embraced this agenda.

This article provides insights into the client−practitioner interaction, as understood through the eyes of those working at the front-line in a Drop-in Centre for homeless clients. Through a case-study analysis of ‘official’ techniques and informal approaches, it is argued that conditional practices are present in contemporary support practices. However, the picture is fragmented, with practitioners arguing for, but also deviating from, conditional strategies that aspire to shape client behaviour. Choices about appropriate responses are occasionally permeated by ‘top−down’ policy messages that aim to responsibilise and generate change in clients. However there is evidence of ‘bottom−up’ drivers informed by experiences of working with clients at the grassroots. These ‘practice realities’ shift an analysis of conditional tactics from just a moralising and disciplining approach, and suggest a more complex set of events at the front-line. Insights add to ongoing commentary about an apparent policy emphasis on rectifying the behaviour of citizens at the sharp end. Conclusions highlight the role of complexity for understanding therapeutic and disciplining elements in policies and practices. Such debates are especially relevant where they connect to the care and control of individuals understood by practitioners as both transgressive and vulnerable.

The contributors to this special issue have listed a number of important references in the main articles presented. China's social policy transformation is a burgeoning research area and available literature becomes outdated quickly. The sources in this section identify the most relevant current and past information relating to social policy and human rights in China. Some publications in this section are in Chinese as noted.

National policies implemented at local level require marginalised community groups to work with public sector agencies and professionals. It can be a significant challenge to work across these boundaries. This article explores how creative and visual methods can be used to support people from so-called ‘hard-to-reach’ groups to articulate complex thoughts and ideas, and communicate their experience of living in their communities. Examples are drawn from the authors’ recent work in the north of England on regeneration and social cohesion, in which university staff collaborated on separate projects in partnership with – and driven by – community groups.

This article presents interim findings and reflections from a case study of multiply excluded homeless people in Stoke-on-Trent. The article focuses on the experiences reported by a group of twelve such people living in the YMCA hostel. From the interviews, a large number of thematic structures were identified, of which only a few are outlined here, due to restrictions on the article length. The article concludes that the YMCA has had an important impact on their lives, mostly for the better, but the nature of this impact is complex and far from being fully understood.

For over a century, the goal of reducing class inequalities in educational attainment has been based at least in part on the belief that this would help to equalise life chances. Drawing upon the main findings of three ESRC-funded projects, this paper reviews the empirical evidence on trends in social class inequalities in educational attainment and the role of education in promoting social mobility in Scotland. The findings show that in the second half of the twentieth century, despite the increase in overall levels of attainment, class differences in educational attainment persisted. Educational policies in Scotland supported educational expansion which allowed larger numbers of working-class children to climb the social class ladder than in the past. However, these did not translate into any break with the patterns of social inequalities in the chances of entering the top-level occupations. The conclusions highlight that educational policies on their own are not powerful enough to change patterns of social mobility which are mainly driven by labour market and social class structures.

Following legal changes in the 1980s, the Voluntary and Community sector/économie sociale in France has become culturally diverse as faith-based organisations serving minority ethnic communities have developed, including charities inspired by religious and cultural principles of charitable giving. In this article, we use a case study of a social welfare charity established in a Parisian suburb with a culturally diverse population. Worldwide social welfare work is a priority; the charity responds to disasters, but it prioritises long-term development actions, encouraging the direct involvement of local communities. In recent years, its work has also embraced distressed communities within France.

This article reports on a longitudinal study that explores the changing motivations to enter paid work of a sample of thirty homeless and vulnerably housed people. A pathways approach is proposed to offer insights into the complex relationships between promoting employability and the pursuit of other resettlement outcomes, such as the achievement of sustainable accommodation and recovery from long-term ill-health issues. The four pathways constructed following in-depth interviews suggest that individuals were at various stages of moving towards employment. Movement within and between pathways was affected by personal and structural issues, including access to resources, housing situations and support needs.

This article explores some impacts of relationships between the third sector, the state and the market on the non-profit sector workforce in Reading, England. We argue that: the growth of state influence has brought forth paid and unpaid workers to represent the sector to the state; in most non-profit organisations paid workers create the conditions for unpaid work. For a minority the opposite is true; labour in the non-profit sector is influenced by competition from the private sector for workers and ‘clients’; workers’ paid work, family commitments and market services limit volunteering, especially for what we term ‘lifestage’ volunteers.

This discussion offers a thematic introduction and contextual framework across the welfare domains of homelessness and employment. The Labour Government (1997−2010) introduced a range of policies, which drew connections between homelessness and employment strategies. Such approaches were indicative of efforts to responsibilise and empower marginalised groups by way of conditional responses, which intended to steer clients towards independent and ‘active’ citizenship. In this context, work-related activities were regarded as transformative and meaningful. In broad terms, this approach can be understood as part of a wider set of therapeutic interventions that aimed to support clients with multiple support needs, albeit through somewhat coercive and regulatory overtones (Harrison and Sanders, 2006). A review of social policies developed under the Labour Government is useful for a critical understanding of welfare approaches and practices during that period, and it also enables us to evaluate how far there is continuity or change in approaches in successive political administrations. Labour introduced a set of policy principles that represented distinctive responses to disadvantaged groups, and this review highlights some of the key rationales and techniques of governance from that era. The conclusion will discuss the potential legacy for welfare policy, with specific reference to the Coalition Government.