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Crisis: a driver for tourism innovation and service design?

Published online by Cambridge University Press:  16 May 2024

Åsa Ericson ,
Johan Lugnet ,
Maria Ek Styvén  and
Thomas Zobel
Åsa Ericson*
Affiliation:
Luleå University of Technology, Sweden
Johan Lugnet
Affiliation:
Luleå University of Technology, Sweden
Maria Ek Styvén
Affiliation:
Luleå University of Technology, Sweden
Thomas Zobel
Affiliation:
Luleå University of Technology, Sweden
*
Asa.Ericson@ltu.se

Abstract

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Tourism entrepreneurs adapted to regulations during COVID-19 by introducing creative solutions. The crisis was said to be a unique opportunity for innovating sustainable businesses. This study investigates crisis as a driver for innovation and its relevance to service design. Interviews with entrepreneurs are the empirical base that highlights that finetuning existing services is an established approach instead of innovative service design. Few expressed lessons were learned from the creative solutions made during the pandemic, suggesting that strategies for innovation need to be developed.

Keywords

service-oriented designinnovationuser-centred designdesign thinkingtourism and hospitality
Type
Industrial Design
Information
Proceedings of the Design Society , Volume 4: DESIGN 2024 , May 2024 , pp. 2343 - 2352
Creative Commons
Creative Common License - CCCreative Common License - BYCreative Common License - NCCreative Common License - ND
This is an Open Access article, distributed under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives licence (http://creativecommons.org/licenses/by-nc-nd/4.0/), which permits non-commercial re-use, distribution, and reproduction in any medium, provided the original work is unaltered and is properly cited. The written permission of Cambridge University Press must be obtained for commercial re-use or in order to create a derivative work.
Copyright
The Author(s), 2024.

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