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DESIGN-FOR-COST-AND-ENVIRONMENT: ONTOLOGICAL ANALYSIS AND COMPARISON OF SERVICE REPRESENTATION APPROACHES

Part of: Socio-technical Issues in Design

Published online by Cambridge University Press:  11 June 2020

M. Villanueva ,
B. Yannou ,
Y. Leroy ,
F. Cluzel ,
M. Vautier  and
S. Vaija
M. Villanueva*
Affiliation:
CentraleSupélec, France Orange Labs, France
B. Yannou
Affiliation:
CentraleSupélec, France
Y. Leroy
Affiliation:
CentraleSupélec, France
F. Cluzel
Affiliation:
CentraleSupélec, France
M. Vautier
Affiliation:
Orange Labs, France
S. Vaija
Affiliation:
Orange Labs, France
*
*marcel.villanueva@orange.com

Abstract

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Brought by the need for competent approaches to assess the financial cost and environmental impact towards service design-for-cost-and-environment, this paper investigates on the following service representation approaches: Service Blueprinting, Process Chain Network, Business Process Model & Notation, and Customer Journey Mapping. An ontological analysis further compares their similarities and differences. Lastly, a table summarizes the findings, were further insights could be drawn to help service companies be more aware of both their spending and ecological responsibility.

Keywords

ecodesigndigital servicesdesign for x (DfX)design methodsontological analysis
Type
Article
Information
Proceedings of the Design Society: DESIGN Conference , Volume 1 , May 2020 , pp. 2197 - 2206
Creative Commons
Creative Common License - CCCreative Common License - BYCreative Common License - NCCreative Common License - ND
This is an Open Access article, distributed under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives licence (http://creativecommons.org/licenses/by-nc-nd/4.0/), which permits non-commercial re-use, distribution, and reproduction in any medium, provided the original work is unaltered and is properly cited. The written permission of Cambridge University Press must be obtained for commercial re-use or in order to create a derivative work.
Copyright
The Author(s), 2020. Published by Cambridge University Press

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