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Does maximum emotional intelligence facilitate team organizational citizenship behaviors: A perspective of integrating strategic core roles and multilevel theory

Published online by Cambridge University Press:  10 February 2023

Hui-Hua Zhang Open the ORCID record for Hui-Hua Zhang [Opens in a new window] ,
Rui Li  and
Ming-Hui Wang
Hui-Hua Zhang
Affiliation:
Department of Human Resource management, Shanghai Normal University, No.100, Guilin Road, Xuhui District, Shanghai, China
Rui Li*
Affiliation:
School of Management, Hefei University of Technology, 193 Tunxi Road, Hefei, Anhui, China
Ming-Hui Wang
Affiliation:
School of Psychology, Henan University, Minglun Street, Kaifeng, Henan, China
*
Correspondence to author: Rui Li, E-mail: rlee_ap@foxmail.com
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Abstract

This study examines how maximum emotional intelligence (EI) members can contribute to the emergence of team-level organizational citizenship behaviors (OCB). Based on integrating a strategic core role and multilevel theory, we developed and tested a model in which the maximum EI score in teams results in intrateam trust and consequently impacts team OCB and examined whether the indirect effect of maximum EI on team OCB through intrateam trust would be moderated by EI diversity and trust divergence in teams. The results from 129 project teams showed that the relationship of maximum EI with team OCB is mediated by intrateam trust and this relationship is stronger for lower levels of EI diversity and trust divergence than for higher levels of diversity and divergence. The findings advance our understanding of the role of EI in team settings. Our research has important implications for organizations attempting to develop the applied value of EI.

Keywords

Diversityintrateam trustmaximum emotional intelligenceteam organizational citizenship behaviortrust divergence
Type
Research Article
Information
Journal of Management & Organization , Volume 29 , Issue 3 , May 2023 , pp. 589 - 608
Copyright
Copyright © The Author(s), 2023. Published by Cambridge University Press in association with the Australian and New Zealand Academy of Management

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