Hostname: page-component-78c5997874-4rdpn Total loading time: 0 Render date: 2024-11-18T19:24:52.514Z Has data issue: false hasContentIssue false

Mediating Effects: A Study of the Work Environment and Personality in the Quick-Service Restaurant Setting

Published online by Cambridge University Press:  23 February 2012

Alleah Crawford*
Affiliation:
East Carolina University, United States of America. Crawforda@ecu.edu
Susan S. Hubbard
Affiliation:
Auburn University, United States of America.
Martin O'Neill
Affiliation:
Auburn University, United States of America.
Anthony Guarino
Affiliation:
Alabama State University, United States of America.
*
*Alleah Crawford, PhD, Assistant Professor, East Carolina University, Department of Hospitality Management, 311 RW Rivers Building, Greenville, NC 27858, USA.
Get access

Abstract

The relationship between core self-evaluation (Judge, Locke & Durham 1997) and job satisfaction and organisational commitment is explored. Two workplace environment factors are examined as potential mediators of these relationships; empowerment and organisational climate. The sample for the study consisted of employees from one quick-service restaurant chain well regarded in employee and community relations. The findings of the research support mediation of the core self-evaluation and job satisfaction relationship as well as the core self-evaluation and organisational commitment relationship. A discussion of the relevance of these findings for hospitality practitioners and the hospitality literature alike is provided.

Type
Articles
Copyright
Copyright © Cambridge University Press 2009

Access options

Get access to the full version of this content by using one of the access options below. (Log in options will check for institutional or personal access. Content may require purchase if you do not have access.)