Book contents
- The Social Psychology of Perceiving Others Accurately
- The Social Psychology of Perceiving Others Accurately
- Copyright page
- Dedication
- Contents
- Figures
- Contributors
- Part I Domains of accurate interpersonal perception
- Part II Correlates of interpersonal accuracy
- 9 Accuracy in perceiving facial expressions of emotion in psychopathology
- 10 A lifespan developmental perspective on interpersonal accuracy
- 11 Situational influences on interpersonal accuracy
- 12 Training people to be interpersonally accurate
- 13 Interpersonal accuracy in relation to the workplace, leadership, and hierarchy
- 14 Interpersonal accuracy in the clinical setting
- 15 Gender differences in interpersonal accuracy
- 16 Interpersonal accuracy in relation to culture and ethnicity
- 17 Interpersonal accuracy
- Part III Conclusions
- Index
- References
12 - Training people to be interpersonally accurate
from Part II - Correlates of interpersonal accuracy
Published online by Cambridge University Press: 05 April 2016
Book contents
- The Social Psychology of Perceiving Others Accurately
- The Social Psychology of Perceiving Others Accurately
- Copyright page
- Dedication
- Contents
- Figures
- Contributors
- Part I Domains of accurate interpersonal perception
- Part II Correlates of interpersonal accuracy
- 9 Accuracy in perceiving facial expressions of emotion in psychopathology
- 10 A lifespan developmental perspective on interpersonal accuracy
- 11 Situational influences on interpersonal accuracy
- 12 Training people to be interpersonally accurate
- 13 Interpersonal accuracy in relation to the workplace, leadership, and hierarchy
- 14 Interpersonal accuracy in the clinical setting
- 15 Gender differences in interpersonal accuracy
- 16 Interpersonal accuracy in relation to culture and ethnicity
- 17 Interpersonal accuracy
- Part III Conclusions
- Index
- References
Summary
Abstract
Given that accurate person perception is a skill associated with a host of positive interpersonal and applied outcomes, a logical extension is to seek to improve the skill. Training person perception involves attempts to improve accuracy of judgments of others’ emotions, personality traits, status, and intentions. There is a rich history of training person perception accuracy dating back to Floyd Henry Allport and Arthur Jenness in the 1920s and 1930s. This chapter describes the history of training person perception accuracy and then summarizes a recent meta-analysis, including how training domains and approaches moderate training efficacy. The potential benefits of training and current training research in the applied areas of medicine, law enforcement, and consumer services are presented. Finally, future research needs are proposed to build the evidence base in person perception training and apply these training efforts in real-world contexts by (1) further establishing the benefits of training in applied contexts, (2) developing effective trainings, (3) optimizing training efficacy, and (4) disseminating, implementing, and evaluating training programs.
- Type
- Chapter
- Information
- The Social Psychology of Perceiving Others Accurately , pp. 253 - 269Publisher: Cambridge University PressPrint publication year: 2016
References
Ambady, N., Hallahan, M., & Conner, B. (1999). Accuracy of judgments of sexual orientation from thin slices of behavior. Journal of Personality and Social Psychology, 77, 538–547.CrossRefGoogle ScholarPubMed
Ambady, N., & Rosenthal, R. (1992). Thin slices of expressive behavior as predictors of interpersonal consequences: A meta-analysis. Psychological Bulletin, 111, 256–274.CrossRefGoogle Scholar
Andrzejewski, S. A., Hall, J. A., & Salib, E. R. (2009). Anti-Semitism and identification of Jewish group membership from photographs. Journal of Nonverbal Behavior, 33, 149–180.CrossRefGoogle Scholar
Barnes, M. L., & Sternberg, R. J. (1989). Social intelligence and decoding of nonverbal cues. Intelligence, 13, 263–287.CrossRefGoogle Scholar
Barrick, M. R., Patton, G. K., & Haugland, S. N. (2000). Accuracy of interviewer judgments of job applicant personality traits. Personnel Psychology, 44, 1–26.CrossRefGoogle Scholar
Bernieri, F. J. (2001). Toward a taxonomy of interpersonal sensitivity. In Hall, J. A. & Bernieri, F. J. (Eds.), Interpersonal sensitivity: Theory and measurement (pp. 3–20). Mahwah, NJ: Lawrence Erlbaum Associates.Google Scholar
Blanch-Hartigan, D. (2012). An effective training to increase accurate recognition of patient emotion cues. Patient Education and Counseling, 89, 274–280.CrossRefGoogle ScholarPubMed
Blanch-Hartigan, D., Andrzejewski, S. A., & Hill, K. M. (2012). The effectiveness of training to improve person perception accuracy: A meta-analysis. Basic and Applied Social Psychology, 34, 483–498.CrossRefGoogle Scholar
Blanch-Hartigan, D., & Ruben, M. A. (2013). Training clinicians to accurately perceive their patients: Current state and future directions. Patient Education and Counseling, 92, 328–336.CrossRefGoogle ScholarPubMed
Bogart, K. R., & Tickle-Degnen, L. (2015). Looking beyond the face: A training to improve perceivers’ impressions of people with facial paralysis. Patient Education and Counseling, 98, 251–256.CrossRefGoogle Scholar
Bogart, K. R., Tickle-Degnen, L., & Ambady, N. (2014). Communicating without the face: Holistic perception of emotions of people with facial paralysis. Basic and Applied Social Psychology, 36, 309–320.CrossRefGoogle ScholarPubMed
Bonoma, T. V. & Felder, L. C. (1977). Nonverbal communication in marketing: Toward a communication analysis. Journal of Marketing Research, 14, 169–180.CrossRefGoogle Scholar
Byron, K. (2007). Male and female managers’ ability to “read” emotions: Relationships with supervisor’s performance ratings and subordinates satisfaction ratings. Journal of Occupational and Organizational Psychology, 80, 713–733.CrossRefGoogle Scholar
Byron, K., Terranova, S., & Nowicki, S. (2007). Nonverbal emotion recognition and salespersons: Linking ability to perceived and actual success. Journal of Applied Social Psychology, 27, 2600–2619.CrossRefGoogle Scholar
Cappadocia, M. C., & Weiss, J. A. (2011). Review of social skills training groups for youth with Asperger syndrome and high functioning autism. Research in Autism Spectrum Disorder, 5, 70–78.CrossRefGoogle Scholar
Carton, J. S., Kessler, E. A., & Pape, C. L. (1999). Nonverbal decoding skills and relationship well-being in adults. Journal of Nonverbal Behavior, 23, 91–100.CrossRefGoogle Scholar
Cooley, E. L., (2005). Attachment style and decoding of nonverbal cues. North American Journal of Psychology, 7, 25–34.Google Scholar
Cooper-Patrick, L., Gallo, J. J., Gonzales, J. J., Vu, H. T., Powe, N. R., Nelson, C., & Ford, D. E. (1999). Race, gender, and partnership in the patient-physician relationship. Journal of the American Medical Association, 282, 583–589.CrossRefGoogle ScholarPubMed
Costanzo, M. (1992). Training students to decode verbal and nonverbal cues: Effects on confidence and performance. Journal of Educational Psychology, 84, 308–313.CrossRefGoogle Scholar
DiMatteo, M. R., Friedman, H. S., & Taranta, A. (1979). Sensitivity to bodily nonverbal communication as a factor in practitioner-patient rapport. Journal of Nonverbal Behavior, 4, 18–26.CrossRefGoogle Scholar
Ekman, P. (2002). Micro Expression Training Tool (METT). San Francisco: University of California.Google Scholar
Ekman, P., & Rosenberg, E. L. (Eds.). (1997). What the face reveals: Basic and applied studies of spontaneous expression using the Facial Action Coding System (FACS). Oxford: Oxford University Press.Google Scholar
Faja, S., Aylward, E., Bernier, R., & Dawson, G. (2007). Becoming a face expert: A computerized face-training program for high-functioning individuals with autism spectrum disorders. Developmental Neuropsychology, 33, 1–24.CrossRefGoogle Scholar
Hall, J. A., Andrzejewski, S. A., & Yopchick, J. E. (2009). Psychosocial correlates of interpersonal sensitivity: A meta-analysis. Journal of Nonverbal Behavior, 33, 149–180.CrossRefGoogle Scholar
Hall, J. A., & Carter, J. D. (1999). Gender-stereotype accuracy as an individual difference. Journal of Personality and Social Psychology, 77, 350–359.CrossRefGoogle Scholar
Hall, J. A., & Halberstadt, A. G. (1994). “Subordination” and sensitivity to nonverbal cues: A study and synthesis of findings based on trait measures. Sex Roles, 37, 295–317.CrossRefGoogle Scholar
Hall, J. A. (2011). Clinicians’ accuracy in perceiving patients: Its relevance for clinical practice and a narrative review of methods and correlates. Patient Education and Counseling, 84, 319–324.CrossRefGoogle Scholar
Hall, J. A., Ship, A. N., Ruben, M. A., Curtin, E. M., Roter, D. L., Clever, S. L., Smith, C.C., & Pounds, K. (2014). The Test of Accurate Perception of Patients’ Affect (TAPPA): An ecologically valid tool for assessing interpersonal perception accuracy in clinicians. Patient Education and Counseling, 94, 218–223.CrossRefGoogle ScholarPubMed
Hall, J. A., Ship, A. N., Ruben, M. A., Curtin, E. M., Roter, D. L., Clever, S. L., Smith, C.C., & Pounds, K. (2015). Clinically relevant correlates of accurate perception of patients’ thoughts and feelings. Health Communication, 30, 423–429.CrossRefGoogle ScholarPubMed
Hauch, V., Sporer, S. L., Michael, S. W., & Meissner, C. A. (2014). Does training improve the detection of deception? A meta-analysis. Communication Research. Advance online publication.Google Scholar
Hurley, C. M., Anker, A. E., Frank, M. G., Matsumoto, D., & Hwang, H. C. (2014). Background factors predicting accuracy and improvement in micro expression recognition. Motivation & Emotion, 38, 700–714.CrossRefGoogle Scholar
Ickes, W. (2001). Measuring empathic accuracy. In Hall, J. A. & Bernieri, F. J. (Eds.), Interpersonal sensitivity: Theory and measurement (pp. 219–241). Mahwah, NJ: Lawrence Erlbaum Associates.Google Scholar
Jenness, A. (1932). The effects of coaching subjects in the recognition of facial expression. Journal of General Psychology, 7, 163–178.CrossRefGoogle Scholar
Katz, D. (1979). Obituary: Floyd H. Allport (1890–1978). American Psychologist, 34, 351–353.CrossRefGoogle Scholar
Lopata, C., Thomeer, M. L., Volker, M. A., & Nida, R. E. (2006). Effectiveness of a cognitive-behavioral treatment on the social behaviors of children with Asperger disorder. Focus on Autism and Other Developmental Disabilities, 21, 237–244.CrossRefGoogle Scholar
Lopata, C., Thomeer, M. L., Volker, M. A., Nida, R. E., & Lee, G. K. (2008). Effectiveness of a manualized summer social treatment program for high-functioning children with autism spectrum disorders. Journal of Autism and Developmental Disorders, 38, 890–904.CrossRefGoogle ScholarPubMed
Matsumoto, D., & Hwang, H. S. (2011). Evidence for training the ability to read microexpressions of emotion. Motivation & Emotion, 35, 181–191.CrossRefGoogle Scholar
McKenzie, K., Matheson, E., McKaskie, K., Hamilton, L., & Murray, G. C. (2000). Impact of group training on emotion recognition in individuals with a learning disability. British Journal of Learning Disabilities, 28, 143–147.CrossRefGoogle Scholar
Miczo, N., Segrin, C., & Allspach, L. E. (2001). Relationship between nonverbal sensitivity, encoding, and relational satisfaction. Communication Reports, 14, 39–48.CrossRefGoogle Scholar
Nunamaker, J. F., Derrick, D. C., Elkins, A. C., Burgoon, J. K., & Patton, M. W. (2011). Embodied conversational agent-based kiosk for automated interviewing. Journal of Management Information Systems, 28, 17–48.CrossRefGoogle Scholar
Pitterman, H., & Nowicki, S. (2004). A test of the ability to identify emotion in human standing and sitting postures: The Diagnostic Analysis of Nonverbal Accuracy-2 Posture Text (DANVA2-POS). Genetic, Social, and General Psychology Monographs, 130, 146–162.CrossRefGoogle Scholar
Puccinelli, N., Andrzejewski, S. A., Markos, E., Noga, T., & Motyka, S. (2013). The value of knowing what customers really want: The impact of salesperson ability to read affect on service quality. Journal of Marketing Management, 29, 356–373.CrossRefGoogle Scholar
Puccinelli, N., Motyka, S., & Grewal, D. (2010). Can you trust a customer’s expression? Insights into nonverbal communication in the retail context. Psychology & Marketing, 27, 964–988.CrossRefGoogle Scholar
Reinhard, M. A., Greifeneder, R., & Scharmach, M. (2013). Unconscious processes improve lie detection. Journal of Personality and Social Psychology, 105, 721.CrossRefGoogle ScholarPubMed
Rosenthal, R., Hall, J. A., DiMatteo, M. R., Rogers, P. L., & Archer, D. (1979). Sensitivity to nonverbal communication: The PONS test. Baltimore: The Johns Hopkins University Press.Google Scholar
Ruben, M. A., Hall, J. A., Curtin, E. M., Blanch-Hartigan, D., & Ship, A.N. (2015). Discussion increases efficacy when training accurate perception of patients’ affect. Journal of Applied Social Psychology, 45(6), 355–362.CrossRefGoogle Scholar
Ruben, M. A., Hill, K. M., & Hall, J. A. (2014). How women’s sexual orientation guides accuracy of interpersonal judgments of other women. Cognition & Emotion, 28, 1512–1521.CrossRefGoogle ScholarPubMed
Rule, N. O., Tskhay, K. O., Brambilla, M., Riva, P., Andrzejewski, S. A., & Krendl, A. C. (2015). The influence of anti-gay prejudice on the categorizations of sexual orientation. Personality and Individual Differences, 77, 74–80.CrossRefGoogle Scholar
Russell, T. A., Chu, E., & Phillips, M. L. (2006). A pilot study to investigate the effectiveness of emotion recognition remediation in schizophrenia using the micro‐expression training tool. British Journal of Clinical Psychology, 45, 579–583.CrossRefGoogle ScholarPubMed
Schroeder, J. E. (1995). Interpersonal perception skills: Self-concept correlates. Perceptual and Motor Skills, 80, 51–56.CrossRefGoogle Scholar
Silver, M., & Oakes, P. (2001). Evaluation of a new computer intervention to teach people with autism or Asperger syndrome to recognize and predict emotions in others. Autism, 5, 299–316.CrossRefGoogle ScholarPubMed
Silver, H., Goodman, C., Knoll, G., & Isakov, V. (2004). Brief emotion training improves recognition of facial emotions in chronic schizophrenia. A pilot study. Psychiatry Research, 128, 147–154.Google ScholarPubMed
Solomon, M., Goodlin-Jones, B. L., & Anders, T. F. (2004). A social adjustment enhancement intervention for high functioning Autism, Asperger’s syndrome, and pervasive developmental disorder NOS. Journal of Autism and Developmental Disorders, 34, 649–668.CrossRefGoogle ScholarPubMed
Statucka, M., & Walder, D. J. (2013). Efficacy of social cognition remediation programs targeting facial affect recognition deficits in schizophrenia: A review and consideration of high-risk samples and sex differences. Psychiatry Research, 206, 125–139.CrossRefGoogle ScholarPubMed
Thompson, W. F., Schellenberg, E. G., & Husain, G. (2004). Decoding speech prosody: Do music lessons help? Emotion, 4, 46–64.CrossRefGoogle ScholarPubMed
Transportation Security Administration (TSA). (2013). Transportation Security Administration’s Screening of Passengers by Observation Techniques. Retrieved from www.oig.dhs.gov/assets/Mgmt/2013/OIG_13–91_May13.pdfGoogle Scholar
Twyman, N. W., Elkins, A. C., Burgoon, J. K., & Nunamaker, J. F. (2014). A rigidity detection system for automated credibility assessment. Journal of Management Information Systems, 31, 173–202.CrossRefGoogle Scholar
White, S. W., Keonig, K., & Scahill, L. (2007). Social skills development in children with autism spectrum disorders: A review of the intervention research. Journal of Autism and Developmental Disorders, 37, 1858–1868.CrossRefGoogle Scholar
Wood, P. M., & Kroese, B. S. (2007). Enhancing the emotion recognition skills of individuals with learning disabilities: A review of the literature. Journal of Applied Research in Intellectual Disabilities, 20, 576–579.CrossRefGoogle Scholar
- 9
- Cited by