Skip to main content Accessibility help

We use cookies to distinguish you from other users and to provide you with a better experience on our websites. Close this message to accept cookies or find out how to manage your cookie settings.

Close cookie message
×
Hostname: page-component-8448b6f56d-c4f8m Total loading time: 0 Render date: 2024-04-16T18:19:24.682Z Has data issue: false hasContentIssue false

10 - Cross-Cultural Differences in Workplace Aggression

from Part II - The Social Context of Workplace Aggression

Published online by Cambridge University Press:  16 March 2017

By
Xinxin Li  and
Sandy Lim
Edited by
Nathan A. Bowling  and
M. Sandy Hershcovis
Nathan A. Bowling
Affiliation:
Wright State University, Ohio
M. Sandy Hershcovis
Affiliation:
University of Calgary
Get access

Summary

A summary is not available for this content so a preview has been provided. Please use the Get access link above for information on how to access this content.
Image of the first page of this content. For PDF version, please use the ‘Save PDF’ preceeding this image.'
Type
Chapter
Information
Research and Theory on Workplace Aggression , pp. 245 - 268
Publisher: Cambridge University Press
Print publication year: 2017

Access options

Get access to the full version of this content by using one of the access options below. (Log in options will check for institutional or personal access. Content may require purchase if you do not have access.)

References

Alston, J. P. (1989). Wa, guanxi, and inhwa: Managerial principles in Japan, China, and Korea. Business Horizons, 32(2), 26–31.CrossRefGoogle Scholar
Andersson, L. M., & Pearson, C. M. (1999). Tit for tat? The spiraling effect of incivility in the workplace. Academy of Management Review, 24, 452–471.Google Scholar
Aquino, K., & Thau, S. (2009). Workplace victimization: Aggression from the target’s perspective. Annual Review of Psychology, 60, 717–741.Google Scholar
Argyle, M., Henderson, M., Bond, M., Iizuka, I., & Contarello, A. (1986). Cross-cultural variations in relationship rules. International Journal of Psychology, 21, 287–315.Google Scholar
Barling, J., Dupré, K. E., & Kelloway, E. K. (2009). Predicting workplace aggression and violence. Annual Review of Psychology, 60, 671–692.Google Scholar
Bergeron, N., & Schneider, B. H. (2005). Explaining cross-national differences in peer-directed aggression: A quantitative synthesis. Aggressive Behavior, 31, 116–137.CrossRefGoogle Scholar
Bernardi, R. (2006). Associations between Hofstede’s cultural constructs and social desirability response bias. Journal of Business Ethics, 65, 43–53.Google Scholar
Bond, M. H. (2004). Culture and aggression-from context to coercion. Personality and Social Psychology Review, 8, 62–78.Google Scholar
Bond, M. H., Wan, K. C., Leung, K., & Giacalone, R. A. (1985). How are responses to verbal insult related to cultural collectivism and power distance? Journal of Cross-Cultural Psychology, 16, 111–127.CrossRefGoogle Scholar
Chinese Culture Connection. (1987). Chinese values and the search for culture-free dimensions of culture. Journal of Cross-Cultural Psychology, 18, 143–164.Google Scholar
Choi, I., Koo, M., & Choi, J. A. (2007). Individual differences in analytic versus holistic thinking. Personality and Social Psychology Bulletin, 33, 691–705CrossRefGoogle Scholar
Chun, C., Moos, R., & Cronkite, R. (2006). Culture: A fundamental context for the stress and coping paradigm. In Wong, P. & Wong, L. (Eds.), Handbook of multicultural perspectives on stress and coping (pp. 29–53). New York: Springer.CrossRefGoogle Scholar
Church, A. T. (2000). Culture and personality: Toward an integrated cultural trait psychology. Journal of Personality, 68, 651–703.Google Scholar
Cohen, D., Nisbett, R. E., Bowdle, B. F., & Schwarz, N. (1996). Insult, aggression, and the southern culture of honor: An “experimental ethnography.” Journal of Personality and Social Psychology, 70, 945–960.Google Scholar
Cortina, L. M., & Wasti, S. A. (2005). Profiles in coping: Responses to sexual harassment across persons, organizations, and cultures. Journal of Applied Psychology, 90, 182–192.Google Scholar
Douglas, S. C., & Martinko, M. J. (2001). Exploring the role of individual differences in the prediction of workplace aggression. Journal of Applied Psychology, 86, 547–559.CrossRefGoogle ScholarPubMed
Duffy, M. K., Ganster, D. C., Shaw, J. D., Johnson, J. L., & Pagon, M. (2006). The social context of undermining behavior at work. Organizational Behavior and Human Decision Processes, 101, 105–126.Google Scholar
Earley, P. C. (1997). Face, harmony, and social structure. New York: Oxford University Press.Google Scholar
Eid, M., & Diener, E. (2001). Norms for experiencing emotions in different cultures: Inter- and intranational differences. Journal of Personality and Social Psychology, 81, 869–885.CrossRefGoogle ScholarPubMed
Felps, W., Mitchell, T. R., & Byington, E. (2006). How, when, and why bad apples spoil the barrel: Negative group members and dysfunctional groups. Research in Organizational Behavior, 27, 175–222.Google Scholar
Ferris, L. D., Chen, M., & Lim, S. (in press). Comparing and contrasting workplace ostracism and incivility. Annual Review of Organizational Psychology and Organizational Behavior.Google Scholar
Fischer, D. H. (1989). Albion’s seed: Four British folkways in America. New York: Oxford University Press.Google Scholar
Fitzgerald, L. F., Drasgow, F., Hulin, C. L., & Gelfand, M. J. (1993). The Sexual Experiences Questionnaire: Revised edition. Unpublished research scale, Department of Psychology, University of Illinois.Google Scholar
Fitzgerald, L. F., Drasgow, F., Hulin, C. L., Gelfand, M. J., & Magley, V. J. (1997). The antecedents and consequences of sexual harassment in organizations: A test of an integrated model. Journal of Applied Psychology, 82, 578–589.Google Scholar
Forbes, G., Zhang, X., Doroszewicz, K., & Haas, K. (2009). Relationships between individualism-collectivism, gender, and direct or indirect aggression: A study in China, Poland, and the U.S. Aggressive Behavior, 35, 24–30.Google Scholar
Gelfand, M. J., Erez, M., & Aycan, Z. (2007). Cross-cultural organizational behavior. Annual Review of Psychology, 58, 479–514.Google Scholar
Greenberg, J. (2001). Studying organizational justice cross-culturally: Fundamental challenges. International Journal of Conflict Management, 12, 365–375.CrossRefGoogle Scholar
Hershcovis, M. S. (2011). “Incivility, social undermining, bullying ... oh my!”: A call to reconcile constructs within workplace aggression research. Journal of Organizational Behavior, 32, 499–519.CrossRefGoogle Scholar
Hershcovis, M. S., & Reich, T. C. (2013). Integrating workplace aggression research: Relational, contextual, and method considerations. Journal of Organizational Behavior, 34, 26–42.CrossRefGoogle Scholar
Hershcovis, M. S., Turner, N., Barling, J., Arnold, K. A., Dupré, K. E., Inness, M., et al. (2007). Predicting workplace aggression: A meta-analysis. Journal of Applied Psychology, 92, 228–238.Google Scholar
Hofstede, G. (1980). Culture’s consequences: International differences in work-related values. Beverly Hills, CA: Sage.Google Scholar
Hofstede, G. (1983). National cultures in four dimensions: A research-based theory of cultural differences among nations. International Studies of Management & Organization, 13, 46–74.Google Scholar
Hofstede, G. (2001). Culture’s consequences: Comparing values, behaviors, institutions, and organizations across nations (2nd ed.). Thousand Oaks, CA: Sage.Google Scholar
Hofstede, G. H., Hofstede, G. J., & Minkov, M. (2010). Cultures and organizations: Software for the mind. New York: McGraw-Hill.Google Scholar
Hong, Y. Y., & Chiu, C. Y. (2001). Toward a paradigm shift: From cross-cultural differences in social cognition to social-cognitive mediation of cultural differences. Social Cognition, 19, 181–196.Google Scholar
House, R. J., Hanges, P. J., Javidan, M., Dorfman, P., & Gupta, V. (2004). Culture, leadership and organizations: The GLOBE study of 62 societies. Thousand Oaks, CA: Sage.Google Scholar
Howell, S. E., & Willis, R. E. (Eds.). (1989). Societies at peace: Anthropological perspectives. New York: Taylor & Frances/Routledge.Google Scholar
Hu, C., Wu, T.-Y., & Wang, Y.-H. (2011). Measurement equivalence/invariance of the abusive supervision measure across workers from Taiwan and the United States. Journal of Psychology, 145, 111–131.Google Scholar
Hur, T., Roese, N. J., & Namkoong, J. E. (2009). Regrets in the East and West: Role of intrapersonal versus interpersonal norms. Asian Journal of Social Psychology, 12, 151–156.CrossRefGoogle Scholar
Irani, F. S., & Oswald, S. L. (2009). Workplace aggression: Is national culture a factor? Business Renaissance Quarterly, 4, 63–90.Google Scholar
Kamal, A., & Tariq, N. (1997). Sexual harassment experience questionnaire for workplaces of Pakistan: Development and validation. Pakistan Journal of Psychological Research, 12, 1–20.Google Scholar
Kernan, M. C., Watson, S., Chen, F. F., & Kim, T. G. (2011). How cultural values affect the impact of abusive supervision on worker attitudes. Cross Cultural Management, 18, 464–484.Google Scholar
Kim, H., & Markus, H. R. (1999). Deviance or uniqueness, harmony or conformity? A cultural analysis. Journal of Personality and Social Psychology, 77, 785–800.Google Scholar
Kim, T. Y., & Shapiro, D. L. (2008). Retaliation against supervisory mistreatment: Negative emotion, group membership, and cross-cultural difference. International Journal of Conflict Management, 19, 339–358.Google Scholar
Kim, T. Y., Shapiro, D. L., Aquino, K., Lim, V. K., & Bennett, R. J. (2008). Workplace offense and victims’ reactions: The effects of victim-offender (dis)similarity, offense-type, and cultural differences. Journal of Organizational Behavior, 29, 415–433.Google Scholar
Koopmann-Holm, B., & Matsumoto, D. (2011). Values and display rules for specific emotions. Journal of Cross-Cultural Psychology, 42, 355–371.CrossRefGoogle Scholar
Koopmann-Holm, B., & Tsai, J. (2014). Focusing on the negative: Cultural differences in expressions of sympathy. Journal of Personality and Social Psychology, 107, 1092–1115.Google Scholar
Lebra, T. S. (1984). Nonconfrontational strategies for management of interpersonal conflicts. In Kraus, E. S., Rohlen, T. P., & Steinhoff, P. G. (Eds.), Conflict in Japan (pp. 41–60). Honolulu: University of Hawaii Press.CrossRefGoogle Scholar
Leung, A. K. Y., & Cohen, D. (2011). Within and between-culture variation: Individual differences and the cultural logics of honor, face, and dignity cultures. Journal of Personality and Social Psychology, 3, 507–526.Google Scholar
Li, A., & Cropanzano, R. (2009). Do East Asians respond more/less strongly to organizational justice than North Americans? A meta-analysis. Journal of Management Studies, 46, 787–805.Google Scholar
Lian, H., Ferris, D. L., & Brown, D. J. (2012). Does power distance exacerbate or mitigate the effects of abusive supervision? It depends on the outcome. Journal of Applied Psychology, 97, 107–123.Google Scholar
Lim, S., Cortina, L. M., & Magley, V. J. (2008). Personal and workgroup incivility: Impact on work and health outcomes. Journal of Applied Psychology, 93, 95–107.Google Scholar
Lin, W., Wang, L., & Chen, S. (2013). Abusive supervision and employee well-being: The moderating role of power distance orientation. Applied Psychology: An International Review, 62, 308–329.Google Scholar
Liu, J., Kwan, H. K., Wu, L., & Wu, W. (2010). Abusive supervision and subordinate supervisor-directed deviance: The moderating role of traditional values and the mediating role of revenge cognitions. Journal of Occupational and Organizational Psychology, 83, 835–856.Google Scholar
Liu, W., Chi, S., Friedman, R., & Tsai, M. (2009). Explaining incivility in the workplace: The effects of personality and culture. Negotiation and Conflict Management Research, 2, 164–184.Google Scholar
Maraspini, A. J. (1968). The study of an Italian village. Paris: Mouton.Google Scholar
Markus, H. R., & Kitayama, S. (1991). Culture and the self: Implications for cognition, emotion, and motivation. Psychological Review, 98, 224–253.Google Scholar
Markus, H. R., (1994). The cultural construction of self and emotion: Implications for social behavior. In Markus, H. R. (Ed.), Emotion and culture: Empirical studies of mutual influence (pp. 89–130). Washington, DC: American Psychological Association.Google Scholar
Matsumoto, D., Yoo, S-H., & Chung, J. (2010). The expression of anger across cultures. In Potegal, M., Stemmler, G., & Spielberger, C. (Eds.), International handbook of anger: Constituent and concomitant biological, psychological, and social processes (pp. 125–137). New York: Springer.Google Scholar
Menon, S. A., & Kanekar, S. (1992). Attitudes toward sexual harassment of women in India. Journal of Applied Social Psychology, 22, 1940–1952.Google Scholar
Menselson, T., Rehkopf, D. H., & Kubzansky, L. D. (2008). Depression among Latinos in the United States: A meta-analytic review. Journal of Consulting and Clinical Psychology, 76, 355–366.Google Scholar
Mitchell, M. S., Vogel, R. M., & Folger, R. (2015). Third parties’ reactions to the abusive supervision of coworkers. Journal of Applied Psychology, 100, 1040–1055.Google Scholar
Miyamoto, Y., Ma, X., & Petermann, A. G. (2014). Cultural differences in hedonic emotion regulation after a negative event. Emotion, 14, 804–815.Google Scholar
Morris, M. W., & Peng, K. (1994). Culture and cause: American and Chinese attributions for social and physical events. Journal of Personality and Social Psychology, 67, 949–971.CrossRefGoogle Scholar
Morris, M. W., Williams, K. Y., Leung, K., Larrick, R., Mendoza, M. T., Bhatnagar, D., Li, J., et al. (1998). Conflict management style: Accounting for cross-national differences. Journal of International Business Studies, 29, 729–747.Google Scholar
Neuman, J. H., & Baron, R. A. (2005). Aggression in the workplace: A social psychological perspective. In Fox, S. & Spector, P. E. (Eds.), Counterproductive work behavior: Investigations of actors and targets (pp. 13–40). Washington, DC: American Psychological Association.Google Scholar
Nisbett, R. E. (1993). Violence and U.S. regional culture. American Psychologist, 48, 441–449.Google Scholar
O’Reilly, J., & Aquino, K. (2011). A model of third parties’ morally-motivated responses to injustice. Academy of Management Review, 36, 526–543.Google Scholar
Ohbuchi, K. I., Fukushima, O., & Tedeschi, J. T. (1999). Cultural values in conflict management goal orientation, goal attainment, and tactical decision. Journal of Cross-Cultural Psychology, 30, 51–71.Google Scholar
Reich, T. C., & Hershcovis, M. S., (2015). Observing workplace incivility. Journal of Applied Psychology, 100, 203–215.Google Scholar
Ren, D., Wesselmann, E. D., & Williams, K. D. (2013). Interdependent self-construal moderates coping with (but not the initial pain of) ostracism. Asian Journal of Social Psychology, 16, 320–326.Google Scholar
Ren, H., & Gray, B. (2009). Repairing relationship conflict: How violation types and culture influence the effectiveness of restoration rituals. Academy of Management Review, 34, 105–126.Google Scholar
Robinson, S. L., & O’Leary-Kelly, A. M. (1998). Monkey see, monkey do: The influence of work groups on the antisocial behavior of employees. Academy of Management Journal, 41, 658–672.Google Scholar
Robinson, S. L., Wang, W., & Kiewitz, C. (2014). Coworkers behaving badly: The impact of coworker deviant behavior upon individual employees. Annual Review of Organizational Psychology and Organizational Behavior, 1, 123–143.Google Scholar
Scherer, K. R., Matsumoto, D., Wallbott, H. G., & Kudoh, T. (1988). Emotional experience in cultural context: A comparison between Europe, Japan, and the United States. In Scherer, K. R. (Ed.), Facets of emotion: Recent research (pp. 5–30). Hillsdale, NJ: Erlbaum.Google Scholar
Schwartz, S. H. (1992). Universals in the content and structure of values: Theory and empirical tests in 20 countries. In Zanna, M. (Ed.), Advances in experimental social psychology (Vol. 25, pp. 1–65). Orlando, FL: Academic Press.Google Scholar
Schwartz, S. H. (1994). Beyond individualism/collectivism: New cultural dimensions of values. In Kim, U., Triandis, H. C., Kagitcibasi, C., Choi, S. C., & Yoon, G. (Eds.), Individualism & collectivism: Theory, methods, and applications (pp. 85–119). Thousand Oaks, CA: Sage.Google Scholar
Severance, L., Bui-Wrzosinska, L., Gelfand, M. J., Lyons, S., Nowak, A., Borkowski, W., et al. (2013). The psychological structure of aggression across cultures. Journal of Organizational Behavior, 34, 835–865.CrossRefGoogle Scholar
Shao, R., Rupp, D. E., Skarlicki, D. P., & Jones, K. S. (2013). Employee justice across cultures: A meta-analytic review. Journal of Management, 39, 263–301.Google Scholar
Shao, R., & Skarlicki, D. P. (2014). Service employees’ reactions to mistreatment by customers: A comparison between North America and East Asia. Personnel Psychology, 67, 23–59.Google Scholar
Shavitt, S., Lalwani, A., Zhang, J., & Torelli, C. (2006). The horizontal/vertical distinction in cross-cultural consumer research. Journal of Consumer Psychology, 16, 325–342.Google Scholar
Singelis, T., Triandis, H., Bhawuk, D., & Gelfand, M. (1995). Horizontal and vertical dimensions of individualism and collectivism: A theoretical and measurement refinement. Cross-Cultural Research: The Journal of Comparative Social Science, 29, 240–275.Google Scholar
Taylor, S. G., & Kluemper, D. H. (2012). Linking perceptions of role stress and incivility to workplace aggression: The moderating role of personality. Journal of Occupational Health Psychology, 17, 316–329.Google Scholar
Tepper, B. J. (2000). Consequences of abusive supervision. Academy of Management Journal, 43, 178–190.Google Scholar
Tepper, B. J. (2007). Abusive supervision in work organizations: Review, synthesis, and research agenda. Journal of Management, 33, 261–289.Google Scholar
Triandis, H. C. (1994). Culture and social behavior. New York: McGraw-Hill.Google Scholar
Triandis, H. C. (1995). Individualism and collectivism. New York: Simon & Schuster.Google Scholar
Triandis, H., & Gelfand, M. (1998). Converging measurement of horizontal and vertical individualism and collectivism. Journal of Personality and Social Psychology, 74, 118–128.Google Scholar
Tsai, J. (2007). Ideal affect: Cultural causes and behavioral consequences. Perspectives on Psychological Science, 2, 242–259.Google Scholar
Tsui, A. S., Nifadkar, S., & Ou, Y. (2007). Cross-national, cross-cultural organizational behavior research: Advances, gaps, and recommendations. Journal of Management, 33, 426–478.Google Scholar
Tweed, R. G., White, K., & Lehman, D. R. (2004). Culture, stress, and coping: internally- and externally-targeted control strategies of European-Canadians, East Asian-Canadians, and Japanese. Journal of Cross-Cultural Psychology, 35, 652–658.Google Scholar
van Baaren, R. B., Maddux, W. W., Chartrand, T. L., de Bouter, C., & van Knippenberg, A. (2003). It takes two to mimic: Behavioral consequences of self-construals. Journal of Personality and Social Psychology, 84, 1093–1102.Google Scholar
Vandenberg, R. J., & Lance, C. E. (2000). A review and synthesis of the measurement invariance literature: Suggestions, practices, and recommendations for organizational research. Organizational Research Methods, 3, 4–70.Google Scholar
Vogel, R. M., Mitchell, M. S., Tepper, B. J., Restubog, S. L. D., Hu, C., Hua, W., & Huang, J. C. (2015). A cross-cultural examination of subordinates’ perceptions of and reactions to abusive supervision. Journal of Organizational Behavior, 36, 720–745.Google Scholar
Wang, W., Mao, J., Wu, W., & Liu, J. (2012). Abusive supervision and workplace deviance: The mediating role of interactional justice and the moderating role of power distance. Asia Pacific Journal of Human Resources, 50, 43–60.Google Scholar
Wasti, S. A., Bergman, M. E., Glomb, T. M., & Drasgow, F. (2000). Test of the cross-cultural generalizability of a model of sexual harassment. Journal of Applied Psychology, 85, 766–778.Google Scholar
Welbourne, J. L., Gangadharan, A., & Sariol, A. M. (2015). Ethnicity and cultural values as predictors of the occurrence and impact of experienced workplace incivility. Journal of Occupational Health Psychology, 20, 205–217.Google Scholar
Zhang, D., & Long, B. C. (2006). A multicultural perspective on work-related stress: Development of a collective coping scale. In Wong, P. T. P. & Wong, L. C. J. (Eds.), Handbook of multicultural perspectives on stress and coping (pp. 555–576). New York: Springer.Google Scholar

Save book to Kindle

To save this book to your Kindle, first ensure coreplatform@cambridge.org is added to your Approved Personal Document E-mail List under your Personal Document Settings on the Manage Your Content and Devices page of your Amazon account. Then enter the ‘name’ part of your Kindle email address below. Find out more about saving to your Kindle.

Note you can select to save to either the @free.kindle.com or @kindle.com variations. ‘@free.kindle.com’ emails are free but can only be saved to your device when it is connected to wi-fi. ‘@kindle.com’ emails can be delivered even when you are not connected to wi-fi, but note that service fees apply.

Find out more about the Kindle Personal Document Service.

Available formats
×

Save book to Dropbox

To save content items to your account, please confirm that you agree to abide by our usage policies. If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your account. Find out more about saving content to Dropbox.

Available formats
×

Save book to Google Drive

To save content items to your account, please confirm that you agree to abide by our usage policies. If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your account. Find out more about saving content to Google Drive.

Available formats
×