Published online by Cambridge University Press: 13 March 2020
As discussed in Chapter 1, running trustworthy controlled experiments is the scientific gold standard in evaluating many (but not all) ideas and making data-informed decisions. What may be less clear is that making controlled experiments easy to run also accelerates innovation by decreasing the cost of trying new ideas, as the quotation from Moran shows above, and learning from them in a virtuous feedback loop. In this chapter, we focus on what it takes to build a robust and trustworthy experiment platform. We start by introducing experimentation maturity models that show the various phases an organization generally goes through when starting to do experiments, and then we dive into the technical details of building an experimentation platform.