Skip to main content Accessibility help
×
Hostname: page-component-848d4c4894-8bljj Total loading time: 0 Render date: 2024-06-22T14:12:33.320Z Has data issue: false hasContentIssue false

Quality monitoring of long-term care in The Netherlands

Published online by Cambridge University Press:  05 February 2014

Jos M. G. A. Schols
Affiliation:
Maastricht University, The Netherlands
Dinnus H. M. Frijters
Affiliation:
VU University Medical Center, Amsterdam
Ruud G. I. J. M. Kempen
Affiliation:
Maastricht University, The Netherlands
JAN P. H. Hamers
Affiliation:
Maastricht University, The Netherlands
Vincent Mor
Affiliation:
Brown University, Rhode Island
Tiziana Leone
Affiliation:
London School of Economics and Political Science
Anna Maresso
Affiliation:
London School of Economics and Political Science
Get access

Summary

Introduction

In this chapter we describe the regulatory structure and the monitoring of quality of long-term care in The Netherlands. Firstly an introduction to long-term care for older people is provided, together with some basic information on the position of the long-term care sector within the overall healthcare system, including its capacity, some basic service user characteristics, the services offered and the way the long-term care sector is financed and regulated. In addition, we highlight selected policy and political issues that have emerged over the last decade which have challenged the traditional approach to judging the quality of services. Secondly, we outline the most relevant legislation and regulations related to the rights of long-term care clients as well as those related to the long-term care sector itself, finishing with the most relevant regulatory measures on the quality of care. This is followed by a section on integral quality systems fulfilling ISO 9001 criteria (an internationally accepted standard for quality management systems and certification). Special attention is given to the Dutch Healthcare Inspectorate and its role in the external monitoring of quality of care and to the use of nationally established quality indicators for long-term care. Finally, we focus on the issue of transparency and how the performance of long-term care organizations is communicated to society in general (including service users themselves and insurance companies) through public reporting. In this context, the increasing strength of the role of service users will be addressed. Although this chapter focuses on long-term care for older people, the information provided generally holds for long-term care for young people and for people with chronic somatic, mental or psychiatric diseases as well as for people with mental health disabilities who need chronic care.

Type
Chapter
Information
Regulating Long-Term Care Quality
An International Comparison
, pp. 211 - 239
Publisher: Cambridge University Press
Print publication year: 2014

Access options

Get access to the full version of this content by using one of the access options below. (Log in options will check for institutional or personal access. Content may require purchase if you do not have access.)

References

Bohmer, R. M. J. (2005). Medicine’s service challenge: blending custom and standard care. Healthcare Management Review, 30(4): 322–30.CrossRefGoogle ScholarPubMed
Boot, J. M. D. (2010). Organisatie van de gezondheidszorg [Organization of Healthcare]. Assen: Koninklijke van Gorcum BV.Google Scholar
De Blok, C., Meijboom, B., Luijkx, K. and Schols, J. M. G. A. (2009). Demand-based provision of housing, welfare and care services to elderly clients: from policy to daily practice through Operations Management. Healthcare Analysis, 17(1): 68–84.CrossRefGoogle ScholarPubMed
De Boer, A., Broese van Groenou, M. and Timmermans, J. (eds.) (2009). Mantelzorg, een overzicht van de steun van en aan mantelzorgers in 2007 [Informal Care, an Overview of the Support from and to Informal Carers in 2007]. The Hague: SPC.
Du Moulin, M. F. M. T., van Haastregt, J. C. M. and Hamers, J. P. H. (2010). Monitoring quality of care in nursing homes and making information available for the general public: state of the art. Patient Education and Counseling, 78(3): 288–96.CrossRefGoogle ScholarPubMed
Herzlinger, R. E. (2004). Consumer-Driven Healthcare. Implications for Providers, Payers and Policy Makers. San Francisco: Jossey-Bass.Google Scholar
Mead, N. and Bower, P. (2000). Patient-centeredness: a conceptual framework and review of the empirical literature. Social Science and Medicine, 51(7) October: 1087–110.CrossRefGoogle Scholar
Meijers, J. M., Halfens, R. J., van Bokhorst-de van der Schueren, M. A., Dassen, T. and Schols, J. M. G. A. (2009). Malnutrition in Dutch healthcare: prevalence, prevention, treatment, and quality indicators. Nutrition, 25(5): 512–19.CrossRefGoogle Scholar
Mot, E., Aouragh, A., de Groot, M. and Mannaerts, H. (2010). The Dutch system of long-term care. ENEPRI Research Report no. 90. Contribution to WP1 of ANCIEN Project. (Previously published as CPB Document no. 204, March 2010. The Hague: CPB Netherlands Bureau for Economic Policy Analysis.) Available at .
Nivel (Netherlands Institute for Health Services Research) (2011). Consumer Quality Index. Available at: (accessed 28 June 2012).
NRV (1990). Discussienotabegrippenkader kwaliteit van instellingen [Discussion paper on the concepts of quality in institutions]. The Hague: Nationale Raad voor de Volksgezondhei.Google Scholar
OECD (2011). OECD Health Data: Health status, OECD Health Statistics (database). Paris: OECD.Google Scholar
Schäfer, W., Kroneman, M., Boerma, W., van den Berg, M., Westert, G., Devillé, W. and van Ginneken, E. (2010). The Netherlands: Health system review. Health Systems in Transition, 12(1): 1–229.Google ScholarPubMed
Schellekens, W. M. L. C. M., van Beek, C. C. and van Everdingen, J. J. E. (2001). Kwaliteitsmanagement in de gezondheidszorg [Quality Management in Healthcare]. Houten: Bohn, Stafleu Van Loghum.Google Scholar
Schols, J. M. G. A., Crebolder, H. F. J. M. and van Weel, C. (2004). Nursing home and nursing home physician: the Dutch experience. JAMDA, 5(3): 207–12.Google ScholarPubMed
Statistics Netherlands (2011). Sharp increase in ABWZ costs. Available at: .
Steering Group on Responsible Care (2007). Kwaliteits Kader voor Verantwoorde Zorg [Quality Framework for Responsible Care]. Available at: .
van Houten, G., Tuynman, M. and Gilsing, R. (2008). De invoering van de Wmo: gemeentelijk beleid in 2007, Eerste tussenrapportage WMO evaluatie [The Introduction of the WMO: Municipal Policy in 2007; First Intermediate Report of WMO Evaluation]. The Hague: SCP.Google Scholar
Verbeek, H., van Rossum, E., Zwakhalen, S. M., Kempen, G. I. and Hamers, J. P. (2009). Small, homelike care environments for older people with dementia: a literature review. International Psychogeriatrics, 21(2): 252–64.CrossRefGoogle ScholarPubMed
Healthcare Inspectorate, .
National Kompas, .
Nivel (Netherlands Institute for Health Services Research), .

Save book to Kindle

To save this book to your Kindle, first ensure coreplatform@cambridge.org is added to your Approved Personal Document E-mail List under your Personal Document Settings on the Manage Your Content and Devices page of your Amazon account. Then enter the ‘name’ part of your Kindle email address below. Find out more about saving to your Kindle.

Note you can select to save to either the @free.kindle.com or @kindle.com variations. ‘@free.kindle.com’ emails are free but can only be saved to your device when it is connected to wi-fi. ‘@kindle.com’ emails can be delivered even when you are not connected to wi-fi, but note that service fees apply.

Find out more about the Kindle Personal Document Service.

Available formats
×

Save book to Dropbox

To save content items to your account, please confirm that you agree to abide by our usage policies. If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your account. Find out more about saving content to Dropbox.

Available formats
×

Save book to Google Drive

To save content items to your account, please confirm that you agree to abide by our usage policies. If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your account. Find out more about saving content to Google Drive.

Available formats
×