Skip to main content Accessibility help
×
Home
Hostname: page-component-99c86f546-t82dr Total loading time: 0.3 Render date: 2021-12-01T12:38:38.820Z Has data issue: true Feature Flags: { "shouldUseShareProductTool": true, "shouldUseHypothesis": true, "isUnsiloEnabled": true, "metricsAbstractViews": false, "figures": true, "newCiteModal": false, "newCitedByModal": true, "newEcommerce": true, "newUsageEvents": true }

7 - Interacting with health professionals

Published online by Cambridge University Press:  05 June 2012

Antonia C. Lyons
Affiliation:
Massey University, Auckland
Kerry Chamberlain
Affiliation:
Massey University, Auckland
Get access

Summary

There is ample evidence that communication should be considered as a powerful tool in medicine, not only in establishing a workable relationship with the patient, but also in both the diagnosis and therapeutic process.

(Bensing et al., 2003, p. 27)

Effective delivery of health care depends to a great extent on the quality of the interaction between health care providers (doctors, nurses, allied health care professionals, informal caregivers) and consumers of health care (those seeking care and their loved ones).

(Kreps et al., 2003, p. 3)

Learning objectives

The aim of this chapter is to review research on what influences people to seek health care, and what factors influence the quality of the interaction they have with health professionals. By the end of this chapter, you should be able to:

  • identify factors that influence when and why people seek health care;

  • discuss some of the functions of patient–health professional interaction;

  • describe influences on the quality of patient–health professional interactions, including those at the individual, social and cultural level;

  • offer an analysis of the ways in which power operates within interactions with health professionals;

  • critique the current state of research into patient–health professional interaction;

  • outline some of the implications of traditional patient–health professional interaction research;

  • offer suggestions for future research in this area.

Type
Chapter
Information
Health Psychology
A Critical Introduction
, pp. 207 - 240
Publisher: Cambridge University Press
Print publication year: 2006

Access options

Get access to the full version of this content by using one of the access options below. (Log in options will check for institutional or personal access. Content may require purchase if you do not have access.)

References

Special issue on consumer–provider research. Patient Education and Counseling, 50 (2003). This special issue gives a good account of the state of the research in this field at present. A number of papers highlight the importance of considering contextual factors in research on interactions between patients and health professionals, as well as the importance of developing theory and moving beyond descriptive accounts. It is a good starting point to the field (even though many papers focus primarily on communication with cancer patients).
Kreps, G. L. (2001). Consumer/provider communication research: a personal plea to address issues of ecological validity, relational development, message diversity and situational constraints. Journal of Health Psychology, 6, 597–601. This paper provides a critical commentary on the research in this area. Kreps highlights the importance of terminology, and uses the terms ‘consumer’ and ‘provider’ to make the research field more inclusive of a variety of relationships between health care professionals and their patients and other relevant people. He also reviews some of the areas in this field that require further consideration and thought, and a higher level of sophistication.CrossRefGoogle ScholarPubMed
Michie, S., Miles, J. & Weinman, J. (2003). Patient-centredness in chronic illness: what is it and does it matter?Patient Education and Counseling, 51, 197–206. Michie and colleagues provide a solid examination of the patient-centredness concept in this paper, and explore how it has been employed in research on chronic illness. One of the key messages here is that ‘patient-centredness’ is not a unitary construct, and the importance of defining key constructs adequately in research. Furthermore, what patient-centredness may mean in one population (e.g. people with chronic illness) may not be the same in another population (e.g. children with acute conditions).CrossRefGoogle ScholarPubMed
Crossley, M. L. (2000). ‘Managing’ illness: relationships between doctors and patients. In , M. L. Crossley, Rethinking health psychology (pp. 130–57). Buckingham, UK: Open University Press. In this chapter Crossley casts a critical eye over the doctor–patient interaction field. She provides a good overview of some of the critiques made of this field of research, and highlights some of the assumptions and implications of the traditional approach to the topic and the traditional research methods employed.Google Scholar

Send book to Kindle

To send this book to your Kindle, first ensure no-reply@cambridge.org is added to your Approved Personal Document E-mail List under your Personal Document Settings on the Manage Your Content and Devices page of your Amazon account. Then enter the ‘name’ part of your Kindle email address below. Find out more about sending to your Kindle.

Note you can select to send to either the @free.kindle.com or @kindle.com variations. ‘@free.kindle.com’ emails are free but can only be sent to your device when it is connected to wi-fi. ‘@kindle.com’ emails can be delivered even when you are not connected to wi-fi, but note that service fees apply.

Find out more about the Kindle Personal Document Service.

Available formats
×

Send book to Dropbox

To send content items to your account, please confirm that you agree to abide by our usage policies. If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your account. Find out more about sending content to Dropbox.

Available formats
×

Send book to Google Drive

To send content items to your account, please confirm that you agree to abide by our usage policies. If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your account. Find out more about sending content to Google Drive.

Available formats
×