Book contents
- Frontmatter
- Contents
- Preface
- PART I Theoretical and Methodological Aspects of the AHP/ANP Methods
- PART II Application of the AHP in Solving Economic, Organizational and Management Problems 77
- PART III Application of the AHP in Connection with Other Methods
- 12 How to Measure Human Perception: Empirical Evaluations of Traditional Methods and the Application of the Analytic Hierarchy Process
- 13 Costs and Benefits of Improving Quality Management in a Multicriteria Framework
- 14 On Multiplicative Properties of Paired Comparisons Method with a Use of Logarithmic Regression
- PART IV Application of the ANP in Solving Economic, Organizational, Social and Political Problems
- PART V Other Multicriteria Methods
13 - Costs and Benefits of Improving Quality Management in a Multicriteria Framework
from PART III - Application of the AHP in Connection with Other Methods
Published online by Cambridge University Press: 01 February 2018
- Frontmatter
- Contents
- Preface
- PART I Theoretical and Methodological Aspects of the AHP/ANP Methods
- PART II Application of the AHP in Solving Economic, Organizational and Management Problems 77
- PART III Application of the AHP in Connection with Other Methods
- 12 How to Measure Human Perception: Empirical Evaluations of Traditional Methods and the Application of the Analytic Hierarchy Process
- 13 Costs and Benefits of Improving Quality Management in a Multicriteria Framework
- 14 On Multiplicative Properties of Paired Comparisons Method with a Use of Logarithmic Regression
- PART IV Application of the ANP in Solving Economic, Organizational, Social and Political Problems
- PART V Other Multicriteria Methods
Summary
Key words: quality management, food economy, Analytic Hierarchy Process, cost –benefit analysis, questionnaire with interview
Abstract
This paper presents the 2003 results of empirical research carried into effect by using the questionnaire with interview method in one of the leading enterprises of the nutritive sector in Poland. The aim of this exploration was to define an influence of chosen factors, which results from initiating and certifying systems of quality management on the costs and benefits of improvement quality management. Besides, indication which from accepted variants that present adequate quality systems, best satisfy all analyzed factors, simultaneously supplies the biggest benefits to enterprise. To solve this problem, the Analytic Hierarchy Process (AHP) method with cost – benefit analysis was applied allowing for complex formulation of a given problem. The author's intention was to show the utility of these methods in the solution of this problem and in similar multicriteria decision problems.
INTRODUCTION
In the last decade the meaning of the function of quality has grown significantly. It is considered that the 21st century will be the era in which management will be undertaken under its primacy. Quality is not only the most important weapon in international trade; it is the best defense against environmental threats (Janicki, 2001). However, quality is not an ideal state, but an objective subject to change and evolution that must always be pursued. Consequently, we often define it as “a port of destination”. Achieving this aim is a difficult task, because it is accompanied by uncertainty and risk. Moreover, we need also to deal with lack of reliable information, disbelief and fear of the unknown (Skrzypek, 2002).
QUALITY AS A COMPETITIVE ELEMENT IN THE ECONOMY MARKET
Poland's recent integration with the European Union (EU) and its status as the biggest importer and exporter of food products in the world will attract more attention towards competitive problems. While Marczak (2002) supports this notion, he argues that it is simply a matter of economic ability (or any their element) to derive profit over costs from economic activity. However, since the effectiveness of competitive policy instruments is dependent not only on the government, but also on producers, manufacturing enterprises will be required to introduce considerable changes.
- Type
- Chapter
- Information
- The Analytic Hierarchy and Network ProcessesApplication in Solving Multicriteria Decision Problems, pp. 195 - 208Publisher: Jagiellonian University PressPrint publication year: 2009