Objective: Effective communication is recognized as an
essential process to providing quality care, including palliative and
end-of-life care. Discussion of prognosis and support needs of patients
with heart failure is particularly challenging given the nature of the
condition and care across several settings. The objective was to design,
implement, and evaluate an interdisciplinary workshop aimed at improving
attitudes and skills related to communication with patients and family,
health team communication and documentation, and assessment of physical
and emotional symptoms.
Methods: A pretest, delayed posttest evaluation design was
used to evaluate two 4-h workshops offered to nurses, social workers, and
other nonphysician clinicians.
Results: Although baseline reports of skills were high for
the participants, significant improvement was noted for objectives
emphasized in the workshop.
Significance of results: This project demonstrated the
feasibility of designing, marketing a brief workshop, and positively
impacting communication and documentation skills.