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24 - Service Encounter Discourse
- from Part II - Topics and Settings in Sociopragmatics
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- The Cambridge Handbook of Sociopragmatics
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- 01 April 2021
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- 22 April 2021, pp 496-519
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Index
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- The Language of Service Encounters
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- 30 April 2015, pp 274-276
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7 - Relational talk and the negotiation of face in service encounters
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- The Language of Service Encounters
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- 30 April 2015, pp 182-203
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Preface
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Dedication
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8 - Forms of address and politeness in service encounters
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Appendices
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Figures
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Tables
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2 - Service encounters in commercial and non-commercial settings
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4 - Intra-lingual pragmatic variation in service encounters
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Transcription conventions
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5 - Negotiating service in Mexican markets
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References
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Contents
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6 - Intracultural service encounters at a US visitor information center
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1 - Approaches to service encounters: a pragmatic-discursive analysis of social action
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9 - Conclusions
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Copyright page
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Introduction
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