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Managing Conflict and Stress in the Workplace: Theory and Practice

  • David Palferman


This article covers, and expands on, a presentation of the same name given at the BIALL Conference held in Brighton in 2010. The Health and Safety Executive Management Standards approach for tackling the cause of work-related stress was launched in November 2004. Since the launch, the HSE has worked with many thousands of organisations within the United Kingdom to implement the Management Standards approach. This work has provided the HSE with the opportunity to learn how best to manage the causes of work-related stress in the workplace.



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Cousins, R., Mackay, C. J., Clarke, S. D., Kelly, C., Kelly, P. J. & McCaig, R. H. (2004). “Management Standards” and work-related stress in the UK: practical development. Work & Stress, 18(2), 113136.
Health and Safety Executive (HSE), (2007). Managing the causes of work-related stress: A step by step approach using the Management Standards. HSG 218.
Karesek, R. A. (1979). Job demands, job decision latitude, and mental strain: implications for job redesign. Administrative Science Quarterly, 24, 285307.
Karesek, R. A. & Theorell, T. (1990). Health work: stress, productivity, and the reconstruction of working life. New York: Basic Books
LaMontagne, A. D., Keegel, T., Louie, A. M., Ostry, A., Landsbergis, P. A. (2007). A systematic review of the job-stress intervention evaluation literature 1990-2005. International Journal of Occupational and Environmental Medicine, 13, 268280
MacKay, C. J., Cousins, R., Kelly, P. J., Lee, S. & McCaig, R. H. (2004). ‘Management standards’ and work related stress in the UK: policy background and science. Work and Stress 18, 91112.
Siegrist, J. (1996). Adverse health effects of high effort – low reward conditions at work. Journal of Occupational Health Psychology, 1, 2743.


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Managing Conflict and Stress in the Workplace: Theory and Practice

  • David Palferman


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