Skip to main content Accessibility help

‘You Just Went In and You Got It All Sorted Straightaway’ – What is the Appeal of a Community-Based Mobile Stop Smoking Service?

  • Manpreet Bains (a1), Andrea Venn (a1), Rachael L. Murray (a1), Ann McNeill (a2) and Laura L. Jones (a3)...


Introduction: Not enough smokers access existing stop smoking services (SSS). Developing more accessible and effective SSS is important, particularly for smokers from socioeconomically disadvantaged groups where smoking is more prevalent.

Aims: To consider smokers’ reasons for accessing a community-based mobile SSS (MSSS) for initial and follow-up consultations, and to explore their experiences of the service over time.

Methods: The MSSS was delivered in socioeconomically disadvantaged areas of Nottingham (UK). Thirty-six smokers were interviewed, and 11 of these also completed follow-up interviews four to six weeks after their quit date. Interviews were analysed using the framework approach.

Results: Many participants had considered quitting before they had knowledge of the MSSS. Features of the MSSS participants found appealing for both initial and follow-up consultations included the drop-in format, convenient times and locations that fit around their existing routines, and that the service was informal and held in a non-health setting. Participants found visiting standard SSS, particularly clinics held in health settings, stressful and formal resulting in them feeling uncomfortable discussing smoking in these settings.

Conclusions: Developing instantly accessible and convenient SSS that can be delivered in familiar and informal settings within smokers’ communities may facilitate access and help to retain service users over time.


Corresponding author

Addresses for correspondence: Manpreet Bains PhD, Lecturer in Qualitative and Mixed Methods Health Research, UK Centre for Tobacco and Alcohol Studies Division of Epidemiology and Public Health, Clinical Sciences Building, Nottingham City Hospital, Nottingham, NG5 1PB, UK. E-mail:


Hide All
Bains, M., Venn, A., Murray, R. L., McNeill, A., & Jones, L. L. (2011). A qualitative exploration of smokers’ views regarding aspects of a community-based mobile stop smoking service in the United Kingdom. BMC Public Health, 11: 873. doi:10.1186/1471-2458-11-873
Bauld, L., Bell, K., McCullough, L., Richardson, L., & Greaves, L. (2010). The effectiveness of NHS smoking cessation services: a systematic review. Journal of Public Health, 32 (1), 7182.
Bauld, L., Judge, K., & Platt, S. (2007). Assessing the impact of smoking cessation services on reducing health inequalities in England. Tobacco Control, 16 (6), 400404.
Lacy, N., Paulman, L. A., Reuter, M. D., & Lovejoy, B. (2004). Why we don't come: patient perceptions on no-shows. Annals of Family Medicine, 2 (6), 541545.
Lader, D. (2009). Smoking-related Behaviour and Attitudes 2008/09. London: Office for National Statistics.
Murray, R. L., Bauld, L., Hackshaw, L. E., & McNeill, A. (2009). Improving access to smoking cessation services for disadvantaged groups: a systematic review. Journal of Public Health, 31 (2), 258277.
Owens, C., & Springett, J. (2006). The Roy Castle fag ends stop smoking service: a successful client-led approach to smoking cessation. Journal of Smoking Cessation, 1 (1), 1318.
Parrott, S. (2004). Economics of smoking cessation. British Medical Journal, 328, 947949. doi:
Pesata, V., Pallija, G., & Webb, A. A. (1999). A descriptive study of missed appointments: families’ perceptions of barriers to care. Journal Pediatric Health Care, 13 (4), 178182.
Pound, E., Coleman, T., Adams, C., Bauld, L., & Ferguson, J. (2005). Targeting smokers in priority groups: the influence of government targets and policy statements. Addiction, 100 (2), 2835.
Ritchie, J., & Lewis, J. (2003). Qualitative Research Practice: A Guide for Social Science Students and Researchers. London: Sage.
Roddy, E., Antoniak, M., Britton, J., Molyneux, A., & Lewis, S. (2006). Barriers and motivators to gaining access to smoking cessation services amongst deprived smokers – a qualitative study. BMC Health Services Research, 6, 147. doi:10.1186/1472-6963-6-147
Siahpush, M., McNeill, A., Borland, R., & Fong, G. T. (2006). Socioeconomic variations in nicotine dependence, self-efficacy, and intention to quit across four countries: findings from the International Tobacco Control (ITC) Four Country Survey. Tobacco Control, 15 (3), 7175.
Springett, J., Owens, C., & Callaghan, J. (2007). The challenge of combining lay knowledge with evidence-based practice in health promotion: fag ends smoking cessation service. Critical Public Health, 17 (3), 243256.
Tengs, T. O., Adams, M. E., Pliskin, J. S., Safran, D. G., Siegel, J. E., Weinstein, M. C., et al. (1995). Five-hundred lifesaving interventions and their cost-effectiveness. Risk Analysis, 15 (3), 369390.
West, R., McNeill, A., & Raw, M. (2000). Smoking cessation guidelines for health professionals: an update. Thorax, 55 (12), 987999.
West, R., & Raw, M. (2003).Meeting Department of Health Smoking Cessation Targets. Recommendations for Service Providers. London: Health Development Agency.



Full text views

Total number of HTML views: 0
Total number of PDF views: 0 *
Loading metrics...

Abstract views

Total abstract views: 0 *
Loading metrics...

* Views captured on Cambridge Core between <date>. This data will be updated every 24 hours.

Usage data cannot currently be displayed