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The challenges acute care nurse unit managers face and the strategies they use to address them: Perceptions of directors of nursing and nurse unit managers

Published online by Cambridge University Press:  02 February 2015

Cadeyrn J Gaskin ,
Cherene M Ockerby ,
Tammy R Smith ,
Vibeke Russell  and
Bev O'Connell
Cadeyrn J Gaskin
Affiliation:
Gaskin Research, Melbourne, VIC, Australia
Cherene M Ockerby
Affiliation:
School of Nursing and Midwifery, Deakin University, Melbourne, VIC, Australia
Tammy R Smith
Affiliation:
School of Graduate Education, The University of Melbourne, Melbourne, VIC, Australia
Vibeke Russell
Affiliation:
Animal Accident and Emergency, Melbourne, VIC, Australia
Bev O'Connell
Affiliation:
School of Nursing and Midwifery, Deakin University, Melbourne, VIC, Australia
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Abstract

The aim of this study was to investigate the challenges that nurse unit managers (NUMs) face while working in acute care settings, the strategies they use to deal with these challenges, and the effectiveness of these strategies from the perspectives of NUMs and their supervisors. NUMs (N = 22) and directors of nursing (N = 3) were interviewed for this study. Thematic analysis revealed 14 challenges relating primarily to NUMs interactions with others, both within and outside of their wards/units. These challenges related to the managerial, but not clinical, aspects of their roles; 16 strategies for managing these challenges were identified, the effectiveness of which seemed dependent on how well they were executed. The strategies are: seeking assistance and support; trial and error; satisficing; taking responsibility for own professional development; scheduling of time; working longer hours; delegation; adaptive staffing and rostering; being a visible presence on the ward; team development; facilitating professional development for staff; being available for staff; negotiation and collaboration; communication; working with the processes of a large organisation; and complying with the demands of others, The findings make a strong case for NUMs to be supported in undertaking comprehensive management education.

Keywords

nurse managementnurse managersdirectors of nursinghealthcare management
Type
Healthcare management challenges for nurse managers
Information
Journal of Management & Organization , Volume 18 , Issue 5: Healthcare management: Progress, problems and solutions , September 2012 , pp. 625 - 640
Copyright
Copyright © Cambridge University Press and Australian and New Zealand Academy of Management 2012

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