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Mediating Effects: A Study of the Work Environment and Personality in the Quick-Service Restaurant Setting

  • Alleah Crawford (a1), Susan S. Hubbard (a2), Martin O'Neill (a3) and Anthony Guarino (a4)

Abstract

The relationship between core self-evaluation (Judge, Locke & Durham 1997) and job satisfaction and organisational commitment is explored. Two workplace environment factors are examined as potential mediators of these relationships; empowerment and organisational climate. The sample for the study consisted of employees from one quick-service restaurant chain well regarded in employee and community relations. The findings of the research support mediation of the core self-evaluation and job satisfaction relationship as well as the core self-evaluation and organisational commitment relationship. A discussion of the relevance of these findings for hospitality practitioners and the hospitality literature alike is provided.

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Corresponding author

*Alleah Crawford, PhD, Assistant Professor, East Carolina University, Department of Hospitality Management, 311 RW Rivers Building, Greenville, NC 27858, USA.

Keywords

Mediating Effects: A Study of the Work Environment and Personality in the Quick-Service Restaurant Setting

  • Alleah Crawford (a1), Susan S. Hubbard (a2), Martin O'Neill (a3) and Anthony Guarino (a4)

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