In this note we compute the Laplace transform of hitting times, to fixed levels, of integrated geometric Brownian motion. The transform is expressed in terms of the gamma and confluent hypergeometric functions. Using a simple Itô transformation and standard results on hitting times of diffusion processes, the transform is characterized as the solution to a linear second-order ordinary differential equation which, modulo a change of variables, is equivalent to Kummer's equation.

Sengupta (1989) showed that, for the first-come–first-served (FCFS) G/G/1 queue, the workload and attained waiting time of a customer in service have the same stationary distribution. Sakasegawa and Wolff (1990) derived a sample path version of this result, showing that the empirical distribution of the workload values over a busy period of a given sample path is identical to that of the attained waiting time values over the same period. For a given sample path of an FCFS G/G/s queue, we construct a dual sample path of a dual queue which is FCFS G/G/s in reverse time. It is shown that the workload process on the original sample path is identical to the total attained waiting time process on the dual sample path. As an application of this duality relation, we show that, for a time-stationary FCFS M/M/s/k queue, the workload process is equal in distribution to the time-reversed total attained waiting time process.