Skip to main content Accessibility help

An investigation of residential facility staff usage of touchscreen technology

  • Samantha M. Loi (a1) (a2), Alissa Westphal (a1) and Nicola T. Lautenschlager (a1) (a2) (a3)


Older adults may become more familiar and interested in using touchscreen technology (TT). TT can be used to engage older adults living in residential aged care facilities (RACFs) and staff there can play an important role in supporting residents to use TT. However, before these are introduced, it is crucial to investigate their opinions in using TT with residents. A questionnaire based on the Technology Acceptance Model was administered to assess staff usage and confidence in using TT, their perceptions in TT ease-of-use and usefulness in helping them care for their residents. Perhaps unsurprisingly, results found that respondents were familiar using TT. More importantly, staff reported that they were interested in engaging residents with TT and nominated different training methods to support them such as group in-services. This project provides information about staff experience and acceptance of the use of TT for residents in RACFs.


Corresponding author

Correspondence should be addressed to: Dr Samantha M Loi, Academic Unit for Psychiatry of Old Age, Department of Psychiatry, University of Melbourne, 34–54 Poplar Road, Parkville, Victoria, Australia, 3052. Phone: +61-3-8387-2767. Email:


Hide All
Australian Institute of Health and Welfare.(2016). About ageing in Australia [Online]. Available at:; last accessed 3 January 2017.
Davis, L. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly, 13, 319340.
Hu, P. J., Chau, P. Y. K., Sheng, O. R. and Tam, K. Y. (1999). Examining the technology acceptance model using physician acceptance of telemedicine technology. Journal of Management Information Systems, 16, 91112.
Loi, S. et al. (2016). A pilot study using “apps” as a novel strategy for the management of challenging behaviours seen in people in living in residential care. International Psychogeriatrics, 15, 17.
Magnusson, L., Hanson, E. and Borg, M. (2004). A literature review study of information communication technology as a support for frail older people living at home and their family carers. Technology and Disability, 16, 223235.
Upton, D., Upton, P., Jones, T., Jutla, T. and Brooker, D. (2011). Evaluation of the Impact of Touchscreen Technology on People with Dementia and their Carers within Care Home Settings. Worcester: University of Worcester.
Westphal, A., Dingjan, P. and Attoe, R. (2010). What can low and high technologies do for late-life mental disorders?. Current Opinion in Psychiatry, 23, 510–15.
Yu, P., Li, H. and Gagnon, M.-P. (2009). Health IT acceptance factors in long-term care facilities: a cross-sectional survey. International Journal of Medical Informatics, 78, 219229.



Full text views

Total number of HTML views: 0
Total number of PDF views: 0 *
Loading metrics...

Abstract views

Total abstract views: 0 *
Loading metrics...

* Views captured on Cambridge Core between <date>. This data will be updated every 24 hours.

Usage data cannot currently be displayed