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Impact of Isolation on Hospital Consumer Assessment of Healthcare Providers and Systems Scores: Is Isolation Isolating?

  • Joan Vinski (a1), Mary Bertin (a1), Zhiyuan Sun (a2), Steven M. Gordon (a3), Daniel Bokar (a4), James Merlino (a4) (a5) and Thomas G. Fraser (a1) (a3)...


The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey was used to measure the effect of isolation on patient satisfaction. Isolated patients reported lower scores for questions regarding physician communication and staff responsiveness. Overall scores for these domains were lower in isolated than in nonisolated patients.


Corresponding author

Cleveland Clinic, Infection Prevention HS1-01, 9500 Euclid Avenue, Cleveland, OH 44195 (


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