Skip to main content Accessibility help

Toward a workplace that facilitates civility while encouraging prosocial and remedial voice

  • Julie B. Olson-Buchanan (a1), Wendy R. Boswell (a2) and Young Eun Lee (a2)


  • An abstract is not available for this content so a preview has been provided below. Please use the Get access link above for information on how to access this content.


Corresponding author

*Corresponding author. Email:


Hide All
Cortina, L. M., Cortina, M. G., & Cortina, J. M. (2019). Regulating rude: Tensions between free speech and civility in academic employment. Industrial Organizational Psychology: Perspectives on Science and Practice, 12(4), 357375.
Boswell, W. R., & Olson-Buchanan, J. B. (2004). Experiencing mistreatment at work: The role of grievance filing, nature of mistreatment, and employee withdrawal. Academy of Management Journal, 47(1), 129139. doi: 10.5465/20159565
Detert, J. R., & Burris, E. R. (2007). Leadership behavior and employee voice: Is the door really open? Academy of Management Journal, 50(4), 869884. doi: 10.5465/amj.2007.26279183
Frazier, M. L., & Bowler, W. M. (2015). Voice climate, supervisor undermining, and work outcomes: A group-level examination. Journal of Management, 41(3), 841863. doi: 10.1177/0149206311434533
Hirschman, A. O. (1970). Exit, voice, and loyalty; responses to decline in firms, organizations, and states. Cambridge, MA: Harvard University Press.
Klaas, B. S., & Denisi, A. S. (1989). Managerial reactions to employee dissent—the impact of grievance activity on performance ratings. Academy of Management Journal, 32(4), 705717. doi: 10.2307/256565
Klaas, B. S., Olson-Buchanan, J. B., & Ward, A. K. (2012). The determinants of alternative forms of workplace voice: An integrative perspective. Journal of Management, 38(1), 314345. doi: 10.1177/0149206311423823
Kozlowski, S. W. J., & Doherty, M. L. (1989). Integration of climate and leadership—examination of a neglected issue. Journal of Applied Psychology, 74(4), 546553. doi: 10.1037/0021-9010.74.4.546
Lewin, D. (1987). Dispute resolution in the nonunion firm: A theoretical and empirical analysis. Journal of Conflict Resolution, 31(3), 465502. doi: 10.1177/0022002787031003004
Lewin, D., & Peterson, R. B. (1999). Behavioral outcomes of grievance activity. Industrial Relations: A Journal of Economy and Society, 38(4), 554576. doi: 10.1111/0019-8676.00144
Milliken, F. J., Morrison, E. W., & Hewlin, P. F. (2003). An exploratory study of employee silence: Issues that employees don’t communicate upward and why. Journal of Management Studies, 40(6), 14531476. doi: 10.1111/1467-6486.00387
Morrison, E. W. (2011). Employee voice behavior: Integration and directions for future research. Academy of Management Annals, 5, 373412. doi: 10.1080/19416520.2011.574506
Olson-Buchanan, J. B. (1996). Voicing discontent: What happens to the grievance filer after the grievance? Journal of Applied Psychology, 81(1), 5263. doi: 10.1037/0021-9010.81.1.52
Olson-Buchanan, J. B., & Boswell, W. R. (2002). The role of employee loyalty and formality in voicing discontent. Journal of Applied Psychology, 87(6), 11671174. doi: 10.1037//0021-9010.87.6.1167
Olson-Buchanan, J. B., & Boswell, W. R. (2007). Dispute resolution system design. In De Dreu, C. K. W. & Gelfand, M. J. (Eds.), The psychology of conflict and conflict management in organizations (pp. 321352). New York, NY: Routledge, Taylor & Francis Group.
Olson-Buchanan, J. B., & Boswell, W. R. (2008). An integrative model of experiencing and responding to mistreatment at work. Academy of Management Review, 33(1), 7696. doi: 10.5465/amr.2008.27745325
Olson-Buchanan, J. B., & Boswell, W. R. (2009). Mistreatment in the workplace: Prevention and resolution for managers and organizations. Hoboken, NJ: Blackwell Publishing.
Settles, I. H., Cortina, L. M., Stewart, A. J., & Malley, J. (2007). Voice matters: Buffering the impact of a negative climate for women in science. Psychology of Women Quarterly, 31(3), 270281. doi: 10.1111/j.1471-6402.2007.00370.x
Zohar, D. (2000). A group-level model of safety climate: Testing the effect of group climate on microaccidents in manufacturing jobs. Journal of Applied Psychology, 85(4), 587596. doi: 10.1037//0021-9010.85.4.587
Zohar, D., & Luria, G. (2005). A multilevel model of safety climate: Cross-level relationships between organization and group-level climates. Journal of Applied Psychology, 90(4), 616628. doi: 10.1037/0021-9010.90.4.616

Toward a workplace that facilitates civility while encouraging prosocial and remedial voice

  • Julie B. Olson-Buchanan (a1), Wendy R. Boswell (a2) and Young Eun Lee (a2)


Full text views

Total number of HTML views: 0
Total number of PDF views: 0 *
Loading metrics...

Abstract views

Total abstract views: 0 *
Loading metrics...

* Views captured on Cambridge Core between <date>. This data will be updated every 24 hours.

Usage data cannot currently be displayed