Skip to main content Accessibility help
×
Home

Managing stress with experience feedback in crisis situation

  • Sammy Teffali (a1), Nada Matta (a1) and Eric Chatelet (a1)

Abstract

A crisis is a complex situation, which actors have some difficulties to manage it. They are under stress to deal with problems that they cannot predict consequences. The human conditions (familial and life) and, the influence of the environment (politic, economic, media) pushes the actors to lose control of the crisis situation. The question we face in this paper is: “is it possible to predict the impact of the stress in this type of situation?” Our main hypothesis to answer is to represent experience feedback using knowledge management. To model the crisis management as systemic system emphasizing regulation loops, and the collaboration activity by showing the dimension of the communication, coordination, and cooperation. This modeling is illustrated in a terrorist attack situation in Algeria. To predict stress consequences, fuzzy set principle is adopted, based on experience feedback and situations modeling, as a generator of alternative states given a stress event.

Copyright

Corresponding author

Author for correspondence: Sammy Teffali, E-mail: sammy.teffali@utt.fr

References

Hide All
Aronson, H and Weintraub, W (1972) Personal adaptation as reflected in verbal behavior. In Studies in Dyadic Communication. New York: Pergamon Press, pp. 265278.
Beck, U (1992) Risk Society: Towards A new Modernity. London: Sage.
Berkowitz, L (1962) Aggression: A social psychological analysis. McGraw-Hill series in psychology. New York 1, 361
Bogner, A and Menz, W (2009) The theory-generating expert interview: epistemological interest, forms of knowledge, interaction. In Interviewing Experts. Springer, pp. 4380.
Bouchon-Meunier, B and Zadeh, LA (1995) La logique floue et ses applications. Vie artifi. Paris, Auckland, Bogota, Paris, Reading (Mass.).
Bruchon-Schweitzer, M, Rascle, N, Quintard, B, Nuissier, J, Cousson, F and Aguerre, C (1997) Stress professionnel et santé. Cahiers Internationaux de Psychologie Sociale 33, 6174.
Cibiel, S (1999) Le personnel des services d'urgence face au stress. Pratiques Psychologiques 4, 123132.
Cooper, CL, Sloan, SJ and Williams, S (1988) Occupational Stress Indicator. UK: Nfer-Nelson Windsor.
Cox, T, Griffiths, A and Rial-González, E (2000) Research on Work-Related Stress. Sudbury: European Communities.
Dalkir, K and Liebowitz, J (2011) Knowledge Management in Theory and Practice. MIT press.
Davenport, TH, De Long, DW and Beers, MC (1998) Successful knowledge management projects. Sloan Management Review 39, 43.
De Rivera, J (1968) The Psychological Dimension of Foreign Policy. USA: CE Merrill Pub. Co.
Dieng-Kuntz, R and Matta, N (2002) Knowledge Management and Organizational Memories. Dordrecht: Springer.
Dittmann, AT (1962) The relationship between body movements and moods in interviews. Journal of Consulting Psychology 26, 480.
Ducrocq, F, Vaiva, G, Cottencin, O, Molenda, S and Bailly, D (2000) Post-traumatic stress, post-traumatic depression and major depressive episode: literature. L'Encephale 27, 159168.
Eichler, M (1965) The application of verbal behavior analysis to the study of psychological defense mechanisms: speech patterns associated with sociopathic behavior. The Journal of Nervous and Mental Disease 141, 658663.
Foguem, BK, Coudert, T, Béler, C and Geneste, L (2008) Knowledge formalization in experience feedback processes: an ontology-based approach. Computers in Industry 59, 694710.
Galindo, J, Carrasco, RA and Almagro, AM (2008) Fuzzy quantifiers with and without arguments for databases: definition, implementation and application to fuzzy dependencies. in Proceedings 12th international conference information processing and management of uncertainty for knowledge-based systems, Malaga, Spain, pp. 227234.
Gottschalk, LA, Winget, CM, Gleser, GC and Springer, KJ (1966) The measurement of emotional changes during a psychiatric interview: a working model toward quantifying the psychoanalytic concept of affect. In Methods of Research in Psychotherapy. Boston, MA: Springer, pp. 93126.
Grundstein, M (2000) From capitalizing on company knowledge to knowledge management. In Knowledge Management, Classic and Contemporary Works. Cambridge, MA: MIT press, pp. 261287.
Hermann, MG (1979) Indicators of stress in policymakers during foreign policy crises. Political Psychology 1, 2746. doi: 10.2307/3790849.
Hitzler, R (2013) Expertenwissen: Die Institutionalisierte Kompetenz zur Konstruktion von Wirklichkeit. Opladen: Springer-Verlag.
Holsti, OR (1972) Crisis Escalation war. Montreal: McGill-Queen's Press-MQUP.
Holsti, OR, Brody, RA and North, RC (1964) Measuring affect and action in international reaction models empirical materials from the 1962 Cuban crisis. Journal of Peace Research 1, 170189.
Jones, F, Bright, J and Clow, A (2001) Stress: Myth, Theory and Research. Harlow (England): Pearson Education.
Kanfer, FH (1959) Verbal rate, content and adjustment ratings in experimentally structured interviews. Journal of Abnormal & Social Psychology 58, 402.
Kasl, SV and Mahl, GF (1965) The relationship of disturbances and hesitations in spontaneous speech to anxiety. Journal of Personality and Social Psychology 1, 425433.
Korchin, SJ (1964) Anxiety and cognition. Cognition: Theory, research, promise, ed. E. Scheerer. Harper & Row. [PFG].
Lagadec, P (1991) La gestion des crises: outils de réflexion à l'usage des décideurs. Ediscience International.
Lalljee, M and Cook, M (1973) Uncertainty in first encounters. Journal of Personality and Social Psychology 26, 137.
Lazarus, RS and Folkman, S (1984) Stress, Appraisal, and Coping. New York: Springer Publishing Company.
Lazarus, RS, Opton, EM Jr and Spielberger, CD (1966) The study of psychological stress: a summary of theoretical formulations and experimental findings. Anxiety and Behavior 1, 225262.
Le Moigne, J-L (1994) La théorie du système général Théorie de la modélisation. ISBN 2-13-038483-8.
Martin, E, Nolte, I Jr and Vitolo, E (2016) The Four Cs of disaster partnering: communication, cooperation, coordination and collaboration. Disasters 40, 621–243. doi:10.1111/disa.12173.
Mehrabian, A (1968a) Inference of attitudes from the posture, orientation, and distance of a communicator. Journal of Consulting and Clinical Psychology 32, 296.
Mehrabian, A (1968b) Relationship of attitude to seated posture, orientation, and distance. Journal of Personality and Social Psychology 10, 26.
Mehrabian, A and Ksionzky, S (1972) Categories of social behavior. Comparative Group Studies 3, pp. 425436.
Michel, S (1993) Pouvoirs contre SIDA. De la transfusion sanguine au dépistage: décisions et pratiques en France, Grande-Bretagne et Suède. Paris, Seuil, coll. Sociologie.
Morin, E (2013) La méthode: la nature de la nature. Le Seuil. ISBN 2021120139.
Murray, EJ (1954) A case study in a behavioral analysis of psychotherapy. The Journal of Abnormal and Social Psychology 49, 305.
Nonaka, I and Takeuchi, H (1995) The Knowledge-Creating Company: How Japanese Companies Create the Dynamics of Innovation. USA: Oxford University Press.
Osgood, CE and Walker, EG (1959) Motivation and language behavior: a content analysis of suicide notes. The Journal of Abnormal and Social Psychology 59, 58.
Pauchant, TC and Mitroff, II (1992) Transforming the Crisis-Prone Organization: Preventing Individual, Organizational, and Environmental Tragedies. USA: Jossey-Bass.
Pauchant, TC, Mitroff, II and Lagadec, P (1991) Toward a systemic crisis management strategy: learning from the best examples in the US, Canada and France. Industrial Crisis Quarterly 5, 209232.
Paulhan, I (1992) Le concept de coping. L'année Psychologique 92, 545557.
Racoceanu, D (2006) Contribution à la surveillance des Systèmes de Production en utilisant les Techniques de l'Intelligence Artificielle. Habilitation à diriger des recherches, Université de FRANCHE COMTÉ de Besançon, France.
Rosenblatt, PC (1964) Origins and effects of group ethnocentrism and nationalism. Journal of Conflict Resolution 8, 131146.
Rosental, C (1998) Histoire de la logique floue une approche sociologique des pratiques de démonstration. Revue de Synthèse 119, 575602.
Rosenthal, U, Charles, MT and Hart, P (1989) Coping with Crises: The Management of Disasters, Riots, and Terrorism. USA: Charles C Thomas Pub Ltd.
Rosenthal, U and Kouzmin, A (1997) Crises and crisis management: Toward comprehensive government decision making. Journal of Public Administration Research and Theory 7, 277304.
Ross, TJ (2009) Fuzzy Logic with Engineering Applications. England: John Wiley & Sons.
Ruggles, R (1998) The state of the notion: knowledge management in practice. California Management Review 40, 8089.
Schlenker, BR and Miller, RS (1977) Egocentrism in groups: self-serving biases or logical information processing? Journal of Personality and Social Psychology 35, 755.
Schmidt, K (1994) Cooperative work and its articulation Travail Humain 57, 345366.
Sediri, M, Matta, N, Loriette, S and Hugerot, A (2013) Crisis clever, a system for supporting crisis managers. in Proceedings of IEEE, ACM, Proceeding ISCRAM, 10th Internationa Conference on Information Systems for Crisis Response and Management. Baden-Baden, Germany.
Selye, H (1974) Stress Sans Détresse. Montreal: Lippincott.
Shrivastava, P (1987) Bhopal: Anatomy of A Crisis. Cambridge, MA: Ballinger.
Siegman, AW and Pope, B (2016) Studies in dyadic communication. Pergamon g. New York: Pergamon press.
Starbuck, WH and Milliken, FJ (1988) Challenger: fine-tuning the odds until something breaks. Journal of Management Studies 25, 319340.
Steiler, D and Rosnet, E (2011) La mesure du stress professionnel. Différentes méthodologies de recueil. La revue des Sciences de Gestion 5, 7179.
Von Bertalanffy, L (1972) The history and status of general systems theory. Academy of Management Journal 15, 407426.
Weintraub, W and Aronson, H (1967) The application of verbal behavior analysis to the study of psychological defense mechanisms. IV: speech pattern associated with depressive behavior. The Journal of Nervous and Mental Disease 144, 2228.
Wielinga, BJ, Schreiber, AT and Breuker, JA (1992) KADS: a modelling approach to knowledge engineering. Knowledge Acquisition 4, 553.
Zadeh, LA (1996) “Fuzzy sets”, in Fuzzy Sets, Fuzzy Logic, And Fuzzy Systems: Selected Papers by Lotfi A Zadeh. World Scientific, pp. 394432.
Zimmermann, H (2010) Fuzzy set theory. Wiley Interdisciplinary Reviews: Computational Statistics 2, 317332.

Keywords

Managing stress with experience feedback in crisis situation

  • Sammy Teffali (a1), Nada Matta (a1) and Eric Chatelet (a1)

Metrics

Full text views

Total number of HTML views: 0
Total number of PDF views: 0 *
Loading metrics...

Abstract views

Total abstract views: 0 *
Loading metrics...

* Views captured on Cambridge Core between <date>. This data will be updated every 24 hours.

Usage data cannot currently be displayed