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8 - Analysing work practice and the potential role of new technology at the International Monetary Fund: some remarks on the role of ethnomethodology

Published online by Cambridge University Press:  05 May 2010

Paul Luff
Affiliation:
King's College London
Jon Hindmarsh
Affiliation:
King's College London
Christian Heath
Affiliation:
King's College London
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Summary

Introduction

The International Monetary Fund's main building is situated a short distance from the White House in Washington, D.C. From the outside the building is nondescript, and indicates nothing of the institution's importance in world affairs nor about the activities that are undertaken within. From the inside, however, the building offers a much more spectacular and informative view. The building has an enormous atrium ensuring that nearly all of its offices have a window. Most, of course, face outward, towards the World Bank across the way on 19th Street, for example; but the remainder face in and the occupants can gaze across the atrium at their colleagues on the other side of the building. For those who do not have an office – an ethnographer for example – the landings by the lifts offer vantage points on to the atrium. Here the ethnographer can view the institution's staff in action: as they sit around conference tables in meetings, move from one office to the next, or crouch over their workstations keying in data. Indeed, during my own ethnographic vagabondage in Washington, these landings provided me with havens in which I could wait in between interviews or could jot down notes from a meeting I had just finished. Sometimes I would simply rest here and dreamily watch the theatre of bureaucratic life before me.

In this chapter I want to explain what some of the activities I observed involved. I want, if you like, to give those activities the meaning that they so obviously lacked from the windows on to the atrium. Such a goal is of course the fundamental task of ethnography.

Type
Chapter
Information
Workplace Studies
Recovering Work Practice and Informing System Design
, pp. 169 - 186
Publisher: Cambridge University Press
Print publication year: 2000

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