Skip to main content Accessibility help
×
Hostname: page-component-8448b6f56d-qsmjn Total loading time: 0 Render date: 2024-04-17T00:00:09.334Z Has data issue: false hasContentIssue false

2 - Environmental Antecedents of Workplace Aggression

A Review and Examination of Psychological Process

from Part I - The Measurement, Predictors, and Consequences of Workplace Aggression

Published online by Cambridge University Press:  16 March 2017

Nathan A. Bowling
Affiliation:
Wright State University, Ohio
M. Sandy Hershcovis
Affiliation:
University of Calgary
Get access

Summary

Image of the first page of this content. For PDF version, please use the ‘Save PDF’ preceeding this image.'
Type
Chapter
Information
Publisher: Cambridge University Press
Print publication year: 2017

Access options

Get access to the full version of this content by using one of the access options below. (Log in options will check for institutional or personal access. Content may require purchase if you do not have access.)

References

Adams, J. S. (1965). Inequity in social exchange. Advances in Experimental Social Psychology, 2, 267299.Google Scholar
Ajzen, I. (1991). The theory of planned behavior. Organizational Behavior and Human Decision Processes, 50(2), 179211.Google Scholar
Allen, V. L., & Greenberger, D. B. (1980). Destruction and perceived control. In Baum, A. & Singer, J. E. (Eds.), Applications of personal control (pp. 85109). Hillsdale, NJ: Erlbaum.Google Scholar
Anderson, C. A. (2001). Heat and violence. Current Directions in Psychological Science, 10(1), 3338.CrossRefGoogle Scholar
Anderson, C. A., & Bushman, B. J. (2002). Human aggression. Psychology, 53(1), 2751.Google Scholar
Andersson, L. M., & Pearson, C. M. (1999). Tit for tat? The spiraling effect of incivility in the workplace. Academy of Management Review, 24(3), 452471.Google Scholar
Aryee, S., Chen, Z. X., Sun, L., & Debrah, Y. A. (2007). Antecedents and outcomes of abusive supervision: Test of a trickle-down model. Journal of Applied Psychology, 92(1), 191201.CrossRefGoogle ScholarPubMed
Bandura, A. (1986). Social foundations for thought and action: A social cognitive theory. Englewood Cliffs, NJ: Prentice-Hall.Google Scholar
Bandura, A. (1991). Social cognitive theory of self-regulation. Organizational Behavior and Human Decision Processes, 50(2), 248287.Google Scholar
Bandura, A. (1999). Moral disengagement in the perpetration of inhumanities. Personality and Social Psychology Review, 3(3), 193209.Google Scholar
Bandura, A. (2002). Selective moral disengagement in the exercise of moral agency. Journal of Moral Education, 31(2), 101119.Google Scholar
Bandura, A. (2004). The role of selective moral disengagement in terrorism and counterterrorism. Understanding Terrorism: Psychosocial Roots, Consequences, and Interventions, 121150.Google Scholar
Bandura, A., Barbaranelli, C., Caprara, G., & Pastorelli, C. (1996). Mechanisms of moral disengagement in the exercise of moral agency. Journal of Personality and Social Psychology, 71(2), 364374.Google Scholar
Bandura, A., Caprara, G. V., Barbaranelli, C., Pastorelli, C., & Regalia, C. (2001). Sociocognitive self-regulatory mechanisms governing transgressive behavior. Journal of Personality and Social Psychology, 80(1), 125135.Google Scholar
Baum, A., & Koman, S. (1976). Differential response to anticipated crowding: Psychological effects of social and spatial density. Journal of Personality and Social Psychology, 34, 526536.CrossRefGoogle Scholar
Bell, P. A. (2005). Reanalysis and perspective in the heat-aggression debate. Journal of Personality and Social Psychology, 89, 7173.Google Scholar
Berry, C. M., Ones, D. S., & Sackett, P. R. (2007). Interpersonal deviance, organizational deviance, and their common correlates: A review and meta-analysis. Journal of Applied Psychology, 92, 410424.Google Scholar
Bowling, N. A., & Eschleman, K. J. (2010). Employee personality as a moderator of the relationships between work stressors and counterproductive work behavior. Journal of Occupational Health Psychology, 15(1), 91103.CrossRefGoogle ScholarPubMed
Bruk-Lee, V., & Spector, P. E. (2006). The social stressors-counterproductive work behaviors link: Are conflicts with supervisors and coworkers the same? Journal of Occupational Health Psychology, 11(2), 145156.Google Scholar
Burton, J. P., & Hoobler, J. M. (2011). Aggressive reactions to abusive supervision: The role of interactional justice and narcissism. Scandinavian Journal of Psychology, 52(4), 389398.Google Scholar
Bushman, B. J., & Anderson, C. A. (2001). Is it time to pull the plug on the hostile versus instrumental aggression dichotomy? Psychological Review, 108(1), 273279.Google Scholar
Cavanaugh, M., Boswell, W., Roehling, M., & Boudreau, J. (2000). An empirical examination of self-reported work stress among U.S. managers. Journal of Applied Psychology, 85(1), 6574.Google Scholar
Chen, P. Y., & Spector, P. E. (1992). Relationship of work stressors with aggression, withdrawal, theft and substance use: An exploratory study. Journal of Occupational and Organizational Psychology, 65, 177184.Google Scholar
Colquitt, J. A. (2001). On the dimensionality of organizational justice: A construct validation of a measure. Journal of Applied Psychology, 86(3), 386400.CrossRefGoogle Scholar
Crick, N. R., & Dodge, K. A. (1994). A review and reformulation of social information processing mechanisms in children’s adjustment. Psychological Bulletin, 115, 74101.CrossRefGoogle Scholar
Dietz, J., Robinson, S. L., Folger, R., Baron, R. A., & Schulz, M. (2003). The impact of community violence and an organization’s procedural justice climate on workplace aggression. Academy of Management Journal, 46(3), 317326.CrossRefGoogle Scholar
Dollard, J., Doob, L. W., Miller, N. E., Mowrer, O. H., & Sears, R. R. (1939). Frustration and aggression. New Haven, CT: Yale University Press.Google Scholar
Donnerstein, E., & Wilson, D.W. (1976). Effects of noise and perceived control on ongoing and subsequent aggressive behavior. Journal of Personality and Social Psychology, 34, 774781.Google Scholar
Douglas, S. C., & Martinko, M. J. (2001). Exploring the role of individual differences in the prediction of workplace aggression. Journal of Applied Psychology, 86(4), 547559.Google Scholar
Dupre, K. E., Inness, M., Connelly, C. E., Barling, J., & Hoption, C. (2006). Workplace aggression in teenage parttime employees. Journal of Applied Psychology, 91, 987997.CrossRefGoogle ScholarPubMed
Einarsen, S., & Mikkelsen, E. G. (2003). Individual effects of exposure to bullying at work. In Einarsen, S., Hoel, H., Zapf, D., & Cooper, C. L. (Eds.), Bullying and emotional abuse in the workplace: International perspectives on research and practice (pp. 127144). London: Taylor & Francis.Google Scholar
Ferris, D. L., Spence, J. R., Brown, D. J., & Heller, D. (2012). Interpersonal injustice and workplace deviance the role of esteem threat. Journal of Management, 38(6), 17881811.Google Scholar
Ferris, G., Russ, G., & Fandt, P. (1989). Politics in organizations: Impression management in the organization. Hillsdale, NJ: Lawrence Erlbaum Associates.Google Scholar
Fitness, J. (2000). Anger in the workplace: An emotion script approach to anger episodes between workers and their superiors, co-workers, and subordinates. Journal of Organizational Behavior, 21(2), 147162.Google Scholar
Folger, R., & Skarlicki, D. (1998). A popcorn metaphor for employee aggression. In Griffin, R. W., O’Leary-Kelly, A., & Collins, J. M. (Eds.), Dysfunctional behavior in organizations: Violent and deviant behavior (pp. 4381). Stamford, CT: Elsevier Science/JAI Press.Google Scholar
Fox, S., & Spector, P. E. (1999). A model of work frustration – aggression. Journal of Organizational Behavior, 20(6), 915931.Google Scholar
Fox, S., (2010). Instrumental counterproductive work behavior and the theory of planned behavior: A “cold cognitive” approach to complement “hot affective” theories of CWB. In Neider, L. L. & Schriesheim, C. A. (Eds.), The “dark” side of management (pp. 93114). Charlotte, NC: Information Age Publishing.Google Scholar
Fox, S., Spector, P. E., Goh, A., Bruursema, K., & Kessler, S. R. (2012). The deviant citizen: Measuring potential positive relations between counterproductive work behaviour and organizational citizenship behaviour. Journal of Occupational and Organizational Psychology, 85(1), 199220.Google Scholar
Fox, S., Spector, P. E., & Miles, D. (2001). Counterproductive work behavior (CWB) in response to job stressors and organizational justice: Some mediator and moderator tests for autonomy and emotions. Journal of Vocational Behavior, 59(3), 291309.Google Scholar
Glenn, A. L., & Raine, A. (2009). Psychopathy and instrumental aggression: Evolutionary, neurobiological, and legal perspectives. International Journal of Law and Psychiatry, 32(4), 253258.Google Scholar
Glomb, T. M., & Liao, H. (2003). Interpersonal aggression in work groups: Social influence, reciprocal, and individual effects. Academy of Management Journal, 46(4), 486496.CrossRefGoogle Scholar
Grandey, A. A., Kern, J., & Frone, M. (2007). Verbal abuse from outsiders versus insiders: Comparing frequency, impact on emotional exhaustion, and the role of emotional labor. Journal of Occupational Health Psychology, 12(1), 6379.Google Scholar
Hayes, A. F. (2012). Beyond Baron and Kenny: Statistical mediation analysis in the new millennium. Communication Monographs, 76(4), 408420.Google Scholar
Hershcovis, M. S. (2011). “Incivility, social undermining, bullying . . . Oh my!” A call to reconcile constructs within workplace aggression research. Journal of Organizational Behavior, 32, 499519.Google Scholar
Hershcovis, M. S., & Reich, T. C. (2013). Integrating workplace aggression research: Relational, contextual, and method considerations. Journal of Organizational Behavior, 34(S1), S26S42.Google Scholar
Hershcovis, M. S., Turner, N., Barling, J., Arnold, K. A., Dupre, K. E., Inness, M., Leblanc, M. M., & Sivanathan, N. (2007). Predicting workplace aggression: A meta-analysis. Journal of Applied Psychology, 92(1), 228238.CrossRefGoogle ScholarPubMed
Hochschild, A. R. (1983). The managed heart: The commercialization of human feeling. Berkeley: University of California Press.Google Scholar
Hung, T., Chi, N., & Lu, W. (2009). Exploring the relationships between perceived coworker loafing and counterproductive work behaviors: The mediating role of a revenge motive. Journal of Business and Psychology, 24(3), 257270.Google Scholar
Hunter, E., & Penney, L. M. (2014). The waiter spit in my soup! Antecedents of customer-directed counterproductive work behavior. Human Performance, 27(3), 262281.Google Scholar
Ilie, A., Penney, L. M., Ispas, D., & Iliescu, D. (2012). The role of trait anger in the relationship between stressors and counterproductive work behaviors: Convergent findings from multiple studies and methodologies. Applied Psychology: An International Review, 61(3), 415436.Google Scholar
Inness, M., Barling, J., & Turner, N. (2005). Understanding supervisor-targeted aggression: A within-person, between-jobs design. Journal of Applied Psychology, 90(4), 731739.Google Scholar
Jex, S. M., & Beehr, T. A. (1991). Emerging theoretical and methodological issues in the study of work-related stress. Research in Personnel and Human Resources Management, 9, 311365.Google Scholar
Jones, A. P., & James, L. R. (1979). Psychological climate: Dimensions and relationships of individual and aggregated work environment perceptions. Organizational Behavior and Human Performance, 23(2), 201250.Google Scholar
Jones, D. A. (2009). Getting even with one’s supervisor and one’s organization: Relationships among types of injustice, desires for revenge, and counterproductive work behaviors. Journal of Organizational Behavior, 30(4), 525542.Google Scholar
Judge, T. A., Scott, B. A., & Ilies, R. (2006). Hostility, job attitudes, and workplace deviance: Test of a multilevel model. Journal of Applied Psychology, 91(1), 126138.CrossRefGoogle ScholarPubMed
Kessler, S. R., Spector, P. E., Chang, C. H., & Parr, A. D. (2008). Organizational violence and aggression: Development of the three-factor Violence Climate Survey. Work & Stress, 22(2), 108124.Google Scholar
Kish-Gephart, J. J., Harrison, D. A., & Treviño, L. K. (2010). Bad apples, bad cases, and bad barrels: Meta-analytic evidence about sources of unethical decisions at work. Journal of Applied Psychology, 95(1), 131.Google Scholar
Lazarus, R. S., & Folkman, S. (1984). Stress, appraisal and coping. New York: Springer.Google Scholar
Lian, H., Brown, D. J., Ferris, D. L., Liang, L. H., Keeping, L. M., & Morrison, R. (2014). Abusive supervision and retaliation: A self-control framework. Academy of Management Journal, 57(1), 116139.Google Scholar
Liu, J., Kwan, H. K., Wu, L., & Wu, W. (2010). Abusive supervision and subordinate supervisor-directed deviance: The moderating role of traditional values and the mediating role of revenge cognitions. Journal of Occupational and Organizational Psychology, 83(4), 835856.Google Scholar
Lively, K. J. (2000). Reciprocal emotion management: Working together to maintain stratification in private law firms. Work and Occupations, 27(1), 3263.Google Scholar
Locke, E. A., & Latham, G. P. (2002). Building a practically useful theory of goal setting and task motivation. American Psychologist, 57, 705717.Google Scholar
Martin, K. D., & Cullen, J. B. (2006) Continuities and extensions of ethical climate theory: A meta-analytic review. Journal of Business Ethics, 69, 175194.Google Scholar
Martinko, M. J., Douglas, S. C., & Harvey, P. (2006). Understanding and managing workplace aggression. Organizational Dynamics, 35(2), 117130.Google Scholar
Martinko, M. J., Gundlach, M. J., & Douglas, S. C. (2002). Toward an integrative theory of counterproductive workplace behavior: a causal reasoning perspective. International Journal of Selection and Assessment, 10(1–2), 3650.Google Scholar
Matta, F. K., Erol‐Korkmaz, H. T., Johnson, R. E., & Biçaksiz, P. (2014). Significant work events and counterproductive work behavior: The role of fairness, emotions, and emotion regulation. Journal of Organizational Behavior, 35(7), 920944.Google Scholar
Mawritz, M. B., Dust, S. B., & Resick, C. J. (2014). Hostile climate, abusive supervision, and employee coping: Does conscientiousness matter? Journal of Applied Psychology, 99(4), 737747.Google Scholar
Mawritz, M. B., Mayer, D. M., Hoobler, J. M., Wayne, S. J., & Marinova, S. J. (2012). A trickle-down model of abusive supervision. Personnel Psychology, 65(2), 325357.Google Scholar
Miles, D. E., Borman, W. E., Spector, P. E., & Fox, S. (2002). Building an integrative model of extra role work behaviors: A comparison of counterproductive work behavior with organizational citizenship behavior. International Journal of Selection and Assessment, 101(2), 5157.Google Scholar
Mitchell, M. S., & Ambrose, M. L. (2007). Abusive supervision and workplace deviance and the moderating effects of negative reciprocity beliefs. Journal of Applied Psychology, 92(4), 1159–1168.CrossRefGoogle ScholarPubMed
Neuman, J. H., & Baron, R. A. (1997). Aggression in the workplace. Antisocial Behavior in Organizations, 37, 67.Google Scholar
Neuman, J. H., (2005). Aggression in the workplace: A social-psychological perspective. In Fox, S. & Spector, P. E. (Eds.), Counterproductive work behavior: Investigations of actors and targets (pp. 1340). Washington, DC: American Psychological Association.Google Scholar
Neves, P. (2014). Taking it out on survivors: Submissive employees, downsizing, and abusive supervision. Journal of Occupational and Organizational Psychology, 87(3), 507534.Google Scholar
Penney, L. M., & Spector, P. E. (2002). Narcissism and counterproductive work behavior: Do bigger egos mean bigger problems? International Journal of Selection and Assessment, 10(1–2), 126134.Google Scholar
Penney, L. M., (2005). Job stress, incivility, and counterproductive work behavior (CWB): The moderating role of negative affectivity. Journal of Organizational Behavior, 26(7), 777796.Google Scholar
Penney, L. M., (2007). Emotions and counterproductive work behavior. In Ashkanasy, N. M. & Cooper, C. L. (Eds.), Research companion to emotion in organizations (pp. 183196). Northampton, MA: Edward Elgar Publishing.Google Scholar
Plutchik, R. (2001). The nature of emotions: Human emotions have deep evolutionary roots, a fact that may explain their complexity and provide tools for clinical practice. American Scientist, 89(4), 344350.Google Scholar
Rafaeli, A., & Sutton, R. I. (1987). Expression of emotion as part of the work role. Academy of Management Review, 12(1), 2337.Google Scholar
Reich, T. C. & Hershcovis, S. M. (2015). Observing workplace incivility. Journal of Applied Psychology, 100, 203215.Google Scholar
Robinson, S. L., & O’Leary-Kelly, A. M. (1998). Monkey see, monkey do: The influence of work groups on the antisocial behavior of employees. Academy of Management Journal, 41(6), 658672.Google Scholar
Rodell, J. B., & Judge, T. A. (2009). Can “good” stressors spark “bad” behaviors? The mediating role of emotions in links of challenge and hindrance stressors with citizenship and counterproductive behaviors. Journal of Applied Psychology, 94(6), 14381451.Google Scholar
Sakurai, K., & Jex, S. M. (2012). Coworker incivility and incivility targets’ work effort and counterproductive work behaviors: The moderating role of supervisor social support. Journal of Occupational Health Psychology, 17(2), 150161.Google Scholar
Schat, A. C. H., Desmarais, S., & Kelloway, E. K. (2006). Exposure to workplace aggression from multiple sources: Validation of a measure and test of a model. Unpublished manuscript, McMaster University, Hamilton, Canada.Google Scholar
Scherer, K. R. (1994). Emotion serves to decouple stimulus and response, in Ekman, P. & Davison, R. J. (Eds), The nature of emotion: Fundamental questions (pp. 127130). New York: Oxford University Press.Google Scholar
Schneider, B., Bowen, D. E., Ehrhart, M. G., & Holcombe, K. M. (2000). The climate for service: Evolution of a construct. In Ashkanasy, N. M., Wilderom, C. P. M., & Peterson, M. F. (Eds), Handbook of organizational culture and climate (pp. 2136). Thousand Oaks, CA: Sage.Google Scholar
Schweitzer, M. E., Ordóñez, L., & Douma, B. 2004. Goal setting as a motivator of unethical behavior. Academy of Management Journal, 47, 422432.Google Scholar
Skarlicki, D. P., & Kulik, C. T. (2005). Third-party reactions to employee (mis)treatment: A justice perspective. Research in Organizational Behavior, 26, 183229.Google Scholar
Skarlicki, D. P., van Jaarsveld, D. D., & Walker, D. D. (2008). Getting even for customer mistreatment: The role of moral identity in the relationship between customer interpersonal injustice and employee sabotage. Journal of Applied Psychology, 93(6), 13351347.Google Scholar
Sloan, M. M. (2004). The effects of occupational characteristics on the experience and expression of anger in the workplace. Work and Occupations, 31(1), 3872.Google Scholar
Spector, P. E. (1975). Relationships of organizational frustration with reported behavioral reactions of employees. Journal of Applied Psychology, 60(5), 635637.Google Scholar
Spector, P. E. (1978). Organizational frustration: A model and review of the literature. Personnel Psychology, 31(4), 815829.CrossRefGoogle Scholar
Spector, P. E. (1997). The role of frustration in antisocial behavior at work. In Giacalone, R. A. & Greenberg, J. (Eds.), Antisocial Behavior in Organizations, (pp. 117). Thousand Oaks, CA: Sage Publications.Google Scholar
Spector, P. E., Coulter, M. L., Stockwell, H. G., & Matz, M. W. (2007). Perceived violence climate: A new construct and its relationship to workplace physical violence and verbal aggression, and their potential consequences. Work and Stress, 21(2), 117130.Google Scholar
Spector, P. E., & Fox, S. (2002). An emotion-centered model of voluntary work behavior: Some parallels between counterproductive work behavior and organizational citizenship behavior. Human Resource Management Review, 12, 269292.Google Scholar
Spector, P. E., (2005). The stressor-emotion model of counterproductive work behavior. In Fox, S. & Spector, P. (Eds.), Counterproductive work behavior: Investigations of actors and targets (pp. 151174). Washington, DC: American Psychological Association.Google Scholar
Stucke, T. S., & Baumeister, R. F. (2006). Ego depletion and aggressive behavior: Is the inhibition of aggression a limited resource? European Journal of Social Psychology, 36, 113.CrossRefGoogle Scholar
Taylor, S. G., & Kluemper, D. H. (2012). Linking perceptions of role stress and incivility to workplace aggression: The moderating role of personality. Journal of Occupational Health Psychology, 17(3), 316329.CrossRefGoogle ScholarPubMed
Tepper, B. J. (2000). Consequences of abusive supervision. Academy of Management Journal, 43(2), 178190.Google Scholar
Tepper, B. J. (2007). Abusive supervision in work organizations: Review, synthesis, and research agenda. Journal of Management, 33(3), 261289.Google Scholar
Tepper, B. J., Moss, S. E., & Duffy, M. K. (2011). Predictors of abusive supervision: Supervisor perceptions of deep-level dissimilarity, relationship conflict, and subordinate performance. Academy of Management Journal, 54(2), 279294.Google Scholar
Tripp, T. M., Bies, R. J., & Aquino, K. (2007). A vigilante model of justice: Revenge, reconciliation, forgiveness, and avoidance. Social Justice Research, 20(1), 1034.Google Scholar
van Jaarsveld, D. D., Walker, D. D., & Skarlicki, D. P. (2010). The role of job demands and emotional exhaustion in the relationship between customer and employee incivility. Journal of Management, 36(6), 14861504.Google Scholar
Vigoda, E. (2002). Stress-related aftermaths to workplace politics: The relationships among politics, job distress, and aggressive behavior in organizations. Journal of Organizational Behavior, 23(5), 571591.Google Scholar
Vroom, V. H. (1964). Work and motivation. New York: Wiley.Google Scholar
Walker, D. D., van Jaarsveld, D. D., & Skarlicki, D. P. (2014). Exploring the effects of individual customer incivility encounters on employee incivility: The moderating roles of entity (in) civility and negative affectivity. Journal of Applied Psychology, 99(1), 151161.Google Scholar
Wang, M., Liao, H., Zhan, Y., & Shi, J. (2011). Daily customer mistreatment and employee sabotage against customers: Examining emotion and resource perspectives. Academy of Management Journal, 54(2), 312334.CrossRefGoogle Scholar
Weiss, H. (2002). Conceptual and empirical foundations for the study of affect at work. In Lord, R. G., Klimoski, R. J., & Kanfer, R. (Eds.), Emotions in the workplace: Understanding the structure and role of emotions in organizational behavior (pp. 2063). San Francisco: Jossey-Bass.Google Scholar
Yang, L., Caughlin, D. E., Gazica, M. W., Truxillo, D. M., & Spector, P. E. (2014). Workplace mistreatment climate and potential employee and organizational outcomes: A meta-analytic review from the target’s perspective. Journal of Occupational Health Psychology, 19(3), 315335.Google Scholar

Save book to Kindle

To save this book to your Kindle, first ensure coreplatform@cambridge.org is added to your Approved Personal Document E-mail List under your Personal Document Settings on the Manage Your Content and Devices page of your Amazon account. Then enter the ‘name’ part of your Kindle email address below. Find out more about saving to your Kindle.

Note you can select to save to either the @free.kindle.com or @kindle.com variations. ‘@free.kindle.com’ emails are free but can only be saved to your device when it is connected to wi-fi. ‘@kindle.com’ emails can be delivered even when you are not connected to wi-fi, but note that service fees apply.

Find out more about the Kindle Personal Document Service.

Available formats
×

Save book to Dropbox

To save content items to your account, please confirm that you agree to abide by our usage policies. If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your account. Find out more about saving content to Dropbox.

Available formats
×

Save book to Google Drive

To save content items to your account, please confirm that you agree to abide by our usage policies. If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your account. Find out more about saving content to Google Drive.

Available formats
×