Skip to main content Accessibility help
×
Hostname: page-component-8448b6f56d-c4f8m Total loading time: 0 Render date: 2024-04-23T13:40:39.550Z Has data issue: false hasContentIssue false

11 - Coping with Workplace Aggression

from Part III - The Prevention of Workplace Aggression

Published online by Cambridge University Press:  16 March 2017

Nathan A. Bowling
Affiliation:
Wright State University, Ohio
M. Sandy Hershcovis
Affiliation:
University of Calgary
Get access

Summary

Image of the first page of this content. For PDF version, please use the ‘Save PDF’ preceeding this image.'
Type
Chapter
Information
Publisher: Cambridge University Press
Print publication year: 2017

Access options

Get access to the full version of this content by using one of the access options below. (Log in options will check for institutional or personal access. Content may require purchase if you do not have access.)

References

Andersson, L. M., & Pearson, C. M. (1999). Tit for tat? The spiraling effect of incivility in the workplace. Academy of Management Review, 24, 452471.Google Scholar
Aquino, K., & Douglas, S. (2003). Identity threat and antisocial behavior in organizations: The moderating effects of individual differences, aggressive modeling, and hierarchical status. Organizational Behavioral and Human Decision Processes, 90, 195208.Google Scholar
Aquino, K., Douglas, S., & Martinko, M. J. (2004). Overt anger in response to victimization: Attributional style and organizational norms as moderators. Journal of. Occupational. Health Psychology, 9, 152164.Google Scholar
Aquino, K., & Lamertz, K. (2004). A relational model of workplace victimization: Social roles and patterns of victimization in dyadic relationships. Journal of Applied Psychology, 89, 10231034.Google Scholar
Aquino, K., & Thau, S. (2009). Workplace victimization: Aggression from the target’s perspective. Annual Review of Psychology, 60, 717741.Google Scholar
Aquino, K., Tripp, T. M., & Bies, R. J. (2006). Getting even or moving on? Power, procedural justice and types of offense as predictors of revenge, forgiveness, and avoidance in organizations. Journal of Applied Psychology, 91, 653668.Google Scholar
Ashforth, B. E. (1994). Petty tyranny in organizations: A preliminary examination of antecedents and consequences. Canadian Journal of Administrative Science, 14, 126140.Google Scholar
Bandura, A. (1997). Self-efficacy: The exercise of control. New York: W. H. Freeman.Google Scholar
Baron, R. A., & Neuman, J. H. (1996). Workplace violence and workplace aggression: Evidence on their relative frequency and causes. Aggressive Behavior, 22, 161173.Google Scholar
Ben-Zur, H., & Yagil, D. (2005). The relationship between empowerment, aggressive behaviours of customers, coping, and burnout. European Journal of Work and Organizational Psychology, 14, 8199.Google Scholar
Bies, R. J., & Tripp, T. M. (1996). Revenge in organizations: The good, the bad, and the ugly. In Griffin, R. W., O’Leary‐Kelly, A., & Collins, J. M. (Eds.), Dysfunctional behavior in organizations: Violent and deviant behavior (pp. 246260). Stamford, CT: JAI Press.Google Scholar
Björkqvist, K. (1997). Learning aggression from models: From social learning toward a cognitive theory of modeling. In Feshbach, S. & Zagrodzka, J. (Eds.), Aggression: Biological, developmental, and social perspectives (pp. 6982). New York: Plenum Press.Google Scholar
Bjorkqvist, K., Osterman, K., & Hjelt-Back, M. (1994). Aggression among university employees. Aggressive Behavior, 20, 173184.Google Scholar
Bowling, N. A., & Beehr, T. A. (2006).Workplace harassment from the victim’s perspective: A theoretical model and meta-analysis. Journal of Applied Psychology, 91, 9981012.CrossRefGoogle ScholarPubMed
Brees, J. R., Mackey, J., & Martinko, M. J. (2013). An attributional perspective of aggression in organizations. Journal of Managerial Psychology, 28, 252272.Google Scholar
Brotheridge, C. M., & Lee, R. T. (2002). Testing a conservation of resources model of the dynamics of emotional labor. Journal of Occupational Health Psychology, 7, 5767.CrossRefGoogle ScholarPubMed
Brotheridge, C. M., (2006). Examining the relationship between the perceived work environment and workplace bullying. Canadian Journal of Community Mental Health: Special Issue on Work and Mental Health, 25, 3144.Google Scholar
Brotheridge, C. M., (2010). Restless and confused: Emotional responses to workplace bullying in men and women. Career Development International, 15, 687707.Google Scholar
Brotheridge, C. M., Lee, R. T., & Power, J. L. (2012). Am I my own worst enemy? The experiences of bullying targets who are also aggressors. Career Development International, 17, 358374.Google Scholar
Camodeca, M., & Goossens, F. A. (2005). Aggression, social cognitions, anger and sadness in bullies and victims. Journal of Child Psychology and Psychiatry, 46, 186197.Google Scholar
Cortina, L. M., & Magley, V. J. (2003). Raising voice, risking retaliation: Events following interpersonal mistreatment in the workplace. Journal of Occupational Health Psychology, 8, 247265.Google Scholar
Cortina, L. M., (2009). Patterns and profiles of response to incivility in the workplace. Journal of Occupational Health Psychology, 14, 272288.Google Scholar
Daniels, K., Jones, D., Fergusson, E., Perryman, S., & Rick, J. (2004). Cognitive factors’ influence on the expression and reporting of work related stress. Research Report 170, Loughborough University, University of Nottingham and Institute for Employment Studies for the Health and Safety Executive, Norwich, UK.Google Scholar
Douglas, S. C., Kiewitz, C., Martinko, M. J., Harvey, P., Kim, Y., & Chun, J. U. (2008). Cognitions, emotions, and evaluations: An elaboration likelihood model for workplace aggression. Academy of Management Review, 33, 425451.Google Scholar
Douglas, S. C., & Martinko, M. J. (2001). Exploring the role of individual differences in the prediction of workplace aggression. Journal of Applied Psychology, 86, 547559.Google Scholar
Duffy, D., & Sperry, L. (2007). Workplace mobbing: Individual and family health consequences. The Family Journal: Counseling and Therapy for Couples and Families, 15, 398404.Google Scholar
Folkman, S., & Moskowitz, J. T. (2004). Coping pitfalls and promise. Annual Review of Psychology, 55, 745774.Google Scholar
Freedman, S. R., & Enright, R. D. (1996). Forgiveness as an intervention goal with incest survivors. Journal of Consulting and Clinical Psychology, 64, 983992.Google Scholar
Glasl, F. (1982). The process of conflict escalation and roles of third parties. In Bomers, G. B. J. & Peterson, R. (Eds.), Conflict management and industrial relations (pp. 119140). Boston, MA: Kluwer-Nijhoff.Google Scholar
Grandey, A. A. (2004). The customer is not always right: Customer aggression and emotional regulation of service employees. Journal of Organizational Behavior, 25, 397418.Google Scholar
Hansen, T. (2008). Critical conflict resolution theory and practice. Conflict Resolution Quarterly, 25, 403427.Google Scholar
Harvey, P., Martinko, M. J., & Gardner, W. L. (2006). Promoting authentic behavior in organizations: An attributional perspective. Journal of Leadership & Organizational Studies, 12, 111.Google Scholar
Harvey, P., Stoner, J., Hochwarter, W., & Kacmar, C. (2007). Coping with abusive supervision: The neutralizing effects of ingratiation and positive affect on negative employee outcomes. Leadership Quarterly, 18, 264280.Google Scholar
Hershcovis, M. S., Reich, T. C., Parker, S. K., & Bozeman, J. (2012). The relationship between workplace aggression and target deviant behaviour: The moderating roles of power and task interdependence. Work & Stress, 26, 120.Google Scholar
Hobfoll, S. E. (1989). Conservation of resources: A new attempt at conceptualizing stress. American Psychologist, 44, 513524.Google Scholar
Hogh, A., & Dofradottir, A. (2001). Coping with bullying in the workplace. European Journal of Work and Organizational Psychology, 10, 485495.Google Scholar
Hough, A., Mikkelsen, E. G., & Hansen, A. M. (2011). Individual consequences of workplace bullying. In Einarsen, S., Hoel, H., Zapf, D., & Cooper, C. L. (Eds.), Bullying and harassment in the workplace (2nd ed., pp. 107128). Boca Raton, FL: CRC Press, Taylor & Francis.Google Scholar
Johnson‐Laird, P. N., & Oatley, K. (1992). Basic emotions, rationality, and folk theory. Cognition and Emotions, 6, 201223.Google Scholar
Judge, T. A., Erez, A., & Bono, J. E. (1998). The power of being positive: The relation between positive self-concept and job performance. Human Performance, 11, 167187.Google Scholar
Karatuna, I. (2015). Targets’ coping with workplace bullying: A qualitative study. Qualitative Research in Organizations and Management: An International Journal, 10(1), 2137.CrossRefGoogle Scholar
Keashly, L., Trott, V., & MacLean, L. (1994). Abusive behavior in the workplace: A preliminary investigation. Violence and Victims, 9, 341357.Google Scholar
Kivimäki, M., Elovainio, M., & Vahtera, J. (2000). Workplace bullying and sickness absence in hospital staff. Occupational Environmental Medicine, 57, 656660.Google Scholar
Kulik, C. T., & Rowland, K. M. (1989). The relationship of attributional frameworks to job seekers’ perceived success and job search involvement. Journal of Organizational Behavior, 10, 361367.Google Scholar
Kwan, S. S. M., Tuckey, M. R., & Dollard, M. F. (2014). The role of the psychosocial safety climate in coping with workplace bullying: A grounded theory and sequential tree analysis. European Journal of Work and Organizational Psychology, 115. doi:10.1080/1359432X.2014.982102.Google Scholar
Lazarus, R. S. (1991). Emotion and adaptation. New York: Oxford University Press.Google Scholar
Lazarus, R. S., & Folkman, S. (1984). Stress, appraisal, and coping. New York: Springer.Google Scholar
Lazarus, R. S., (1987). Transactional theory and research on emotions and coping. European Journal of Personality, 1, 141169.Google Scholar
Lee, D. (2000). An analysis of workplace bullying in the UK. Personnel Review, 29, 593612.Google Scholar
Lee, R. T., & Brotheridge, C. M. (2006). When prey turns predatory: Workplace bullying as a predictor of counter-aggression/bullying, coping and well-being. European Journal of Work and Organizational Psychology, 15, 352377.Google Scholar
Levy, P. E. (1993). Self-appraisal and attributions: A test of a model. Journal of Management, 19, 5162.Google Scholar
Lewis, S. E., & Orford, J. (2005), Women’s experiences of workplace bullying: Changes in social relationships. Journal of Community & Applied Social Psychology, 15, 2947.Google Scholar
Leymann, H. (1996). The content and development of mobbing at work. European Journal of Work and Organizational Psychology, 5, 165184.Google Scholar
Leymann, H., & Gustafsson, A. (1996). Mobbing at work and the development of posttraumatic stress disorders. European Journal of Work and Organizational Psychology, 5, 251275.Google Scholar
Loerbroks, A., Weigl, M., Li, J., Glaser, J., Degen, C., & Angerer, P. (2015). Workplace bullying and depressive symptoms: A prospective study among junior physicians in Germany. Journal of Psychosomatic Research, 78, 168172.Google Scholar
Lovell, B. L., & Lee, R. T. (2011). Impact of workplace bullying on emotional and physical well-being: A longitudinal collective case study. Journal of Aggression, Maltreatment & Trauma, 20, 344357.Google Scholar
Malamut, A. B., & Offermann, L. R. (2001). Coping with sexual harassment: Personal, environmental, and cognitive determinants. Journal of Applied Psychology, 86, 11521166.Google Scholar
Mann, R. (1996). Psychological abuse in the workplace. In McCarthy, P., Sheehan, M., & Wilkie, W. (Eds.), Bullying: From backyard to boardroom (pp. 8392). Alexandria, Australia: Millennium Books.Google Scholar
Martinko, M. J., & Gardner, W. L. (1982). Learned helplessness: An alternative explanation for performance deficits. Academy of Management Review, 7, 195204.Google Scholar
Martinko, M. J., Gundlach, M. J., & Douglas, S. C. (2002). Toward an integrative theory of counterproductive workplace behavior: A causal reasoning perspective. International Journal of Selection and Assessment, 10, 3650.Google Scholar
Neuman, J. H., & Baron, R. A. (1998). Workplace violence and workplace aggression: Evidence concerning specific forms, potential causes, and preferred targets. Journal of Management, 24, 391419.Google Scholar
Niedl, K. (1996). Mobbing and wellbeing: Economic and personal development implications. European Journal of Work and Organizational Psychology, 5, 239249.Google Scholar
Ólafsson, R. F., & Jóhannsdóttir, H. L., (2004). Coping with bullying in the workplace: The effect of gender, age and type of bullying. British Journal of Guidance & Counselling, 32, 319333.Google Scholar
Penley, J. A., Tomaka, J., & Wiebe, J.S. (2002). The association of coping to physical and psychological health outcomes: A meta-analytic review. Journal of Behavioral Medicine, 25, 551603.Google Scholar
Richman, J. A., Rospenda, K. M., Flaherty, J. A., & Freels, S. (2001). Workplace harassment, active coping, and alcohol-related outcomes. Journal of Substance Abuse, 13, 347366.Google Scholar
Rodríguez-Muñoz, A., Moreno-Jiménez, B., & Sanz-Vergel, A. I. (2015). Reciprocal relations between workplace bullying, anxiety and vigor: A two-wave longitudinal study. Anxiety, Stress, & Coping, 28(5), 514–530Google Scholar
Roseman, I. J., Antoniou, A. A., & Jose, P.E. (1996). Appraisal determinants of emotions: Constructing a more accurate and comprehensive theory. Cognition and Emotion, 10, 241277.Google Scholar
Salin, D., Tenhiälä, A., Roberge, M.-É., & Berdahl, J. L. (2014). ‘I wish I had ...’: Target reflections on responses to workplace mistreatment. Human Relations, 67, 11891211.Google Scholar
Schat, A. C. H., & Kelloway, E. K. (2000). Effects of perceived control on the outcomes of workplace aggression and violence. Journal of Occupational Health Psychology, 5, 386402.Google Scholar
Schat, A. C. H., (2003). Reducing the adverse consequences of workplace aggression and violence: The buffering effects of organizational support. Journal of Occupational Health Psychology, 8, 110122.Google Scholar
Shaver, K. G., & Drown, D. (1986). On causality, responsibility, and self-blame: A theoretical note. Journal of Personality & Social Psychology, 50, 697702.Google Scholar
Silver, W. S., Mitchell, T. R., & Gist, M. (1995). Responses of successful and unsuccessful performance: The moderating effect of self-efficacy on the relationship between performance and attributions. Organizational Behavior and Human Decision Processes, 62, 286299.Google Scholar
Thacker, R. A., & Ferris, G. R. (1991). Understanding sexual harassment in the workplace: The influence of power and politics within the dyadic interaction of harasser and target. Human Resource Management Review, 1, 2337.Google Scholar
Thacker, R. A., & Gohmann, S. F. (1996). Emotional and psychological consequences of sexual harassment: A descriptive study. Journal of Psychology, 130, 429446.Google Scholar
Weiner, B. (1986). An attributional theory of motivation and emotion. New York: Springer.Google Scholar
Weiner, B. (1995). Judgments of responsibility: A foundation of a theory of social conduct. New York: Guilford.Google Scholar
Wilkie, W. (1996). Understanding the behavior of targetised people. In McCarthy, P., Sheehan, M., & Wilkie, W. (Eds.), Bullying: From backyard to boardroom (pp. 111). Alexandria, Australia: Millennium Books.Google Scholar
Winstanley, S., & Whittington, R. (2002). Anxiety, burnout and coping styles in general hospital staff exposed to workplace aggression: A cyclical model of burnout and vulnerability to aggression. Work & Stress, 16, 302315.Google Scholar
Zapf, D., & Gross, C. (2001). Conflict escalation and coping with workplace bullying: A replication and extension. European Journal of Work and Organizational Psychology, 10, 497522.Google Scholar

Save book to Kindle

To save this book to your Kindle, first ensure coreplatform@cambridge.org is added to your Approved Personal Document E-mail List under your Personal Document Settings on the Manage Your Content and Devices page of your Amazon account. Then enter the ‘name’ part of your Kindle email address below. Find out more about saving to your Kindle.

Note you can select to save to either the @free.kindle.com or @kindle.com variations. ‘@free.kindle.com’ emails are free but can only be saved to your device when it is connected to wi-fi. ‘@kindle.com’ emails can be delivered even when you are not connected to wi-fi, but note that service fees apply.

Find out more about the Kindle Personal Document Service.

Available formats
×

Save book to Dropbox

To save content items to your account, please confirm that you agree to abide by our usage policies. If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your account. Find out more about saving content to Dropbox.

Available formats
×

Save book to Google Drive

To save content items to your account, please confirm that you agree to abide by our usage policies. If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your account. Find out more about saving content to Google Drive.

Available formats
×