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Communication Skills for Business Professionals

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Authors

Phillip Cenere, Notre Dame University, Australia, Robert Gill, Swinburne University of Technology, Victoria, Celeste Lawson, Central Queensland University, Michael Lewis, Macquarie University, Sydney
Published 2015

Description

Communication Skills for Business Professionals is a student-friendly introduction to the principles and practice of effective communication in the workplace. Engagingly written and full of real-life examples, it explains the key theories underpinning communication strategies and encourages students to consider how to apply them in a contemporary business environment. After working through foundation topics such as understanding the audience, persuasion and influence, negotiation and conflict management, and intercultural complexities, students will explore the various modes and contexts of workplace communication…

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Key features

  • Covers all the core topics of standard undergraduate courses in a clear, concise way
  • Has a strong practical focus reinforced by contributions from authors with industry experience
  • Includes rich pedagogical resources

About the book

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