Published online by Cambridge University Press: 10 December 2021
This chapter contains the first part of the book’s study on cloud computing contracts evaluating the organization and structure of cloud computing contracts in addition to their content. This includes an evaluation of Service Level Agreements (SLAs), the use of master-service and framework agreements, issues related to subcontractors and subcontracting, third-party rights, and liability considerations.
The study applies a qualitative analysis of based on both secondary and original data. Secondary data is derived from various research projects in the EU and elsewhere. Original study data is derived from contracts obtained by the author through Freedom of Information (FOI) requests. This study is original in its method and scope in the governmental context. Additionally, the chapter applies government cloud audits and other guidance form the UK G-Cloud and US FedRAMP programs.
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