Skip to main content Accessibility help
Hostname: page-component-8448b6f56d-c47g7 Total loading time: 0 Render date: 2024-04-15T23:37:48.798Z Has data issue: false hasContentIssue false

84 - Health Care Professional–Patient Communication

from Theme 3: - Communication

Published online by Cambridge University Press:  05 June 2019

Carrie D. Llewellyn
University of Sussex
Susan Ayers
City, University of London
Chris McManus
University College London
Stanton Newman
City, University of London
Keith J. Petrie
University of Auckland
Tracey A. Revenson
City University of New York
John Weinman
King's College London
Get access


Image of the first page of this content. For PDF version, please use the ‘Save PDF’ preceeding this image.'
Publisher: Cambridge University Press
Print publication year: 2019

Access options

Get access to the full version of this content by using one of the access options below. (Log in options will check for institutional or personal access. Content may require purchase if you do not have access.)


Abdel-Tawab, R., James, D. H., Fichtinger, A., et al. (2011). Development and validation of the Medication-Related Consultation Framework (MRCF). Patient Education and Counseling, 83(3), 451457. Scholar
Auyeung, V., Patel, G., McRobbie, D., Weinman, J. & Davies, G. (2011). Information about medicines to cardiac in-patients: patient satisfaction alongside the role perceptions and practices of doctors, nurses and pharmacists. Patient Education and Counseling, 83(3), 360366. Scholar
Campion, P., Foulkes, J., Neighbour, R. & Tate, P. (2002). Patient centredness in the MRCGP video examination: analysis of large cohort. BMJ, 325(7366). Scholar
Carroll, J., Frankel, R., Keller, A., Klein, T. & Williams, P. (2012). The Medical Interview Clinical Care, Education, and Research. New York: Springer.Google Scholar
Dwamena, F., Holmes-Rovner, M., Gaulden, C. M., et al. (2012). Interventions for providers to promote a patient-centred approach in clinical consultations. Cochrane Database Systematic Reviews, 12, CD003267. Scholar
Fearnley, R. & Boland, J. W. (2016). Communication and support from health-care professionals to families, with dependent children, following the diagnosis of parental life-limiting illness: A systematic review. Palliative Medicine. Scholar
Grime, J., Blenkinsopp, A., Raynor, D. K., Pollock, K. & Knapp, P. (2007). The role and value of written information for patients about individual medicines: a systematic review. Health Expectations, 10(3), 286298.–7625.2007.00454.x.Google Scholar
Grol, R., Wensing, M., Eccles, M. & Davis, D. (eds). (2013). Improving patient care: the implementation of change in health care. Chichester: Wiley.Google Scholar
Hibbard, J. & Gilburt, H. (2014). Supporting People to Manage Their Health: An Introduction to Patient Activation. London: Kings Fund.Google Scholar
Hibbard, J. H. & Greene, J. (2013). What the evidence shows about patient activation: better health outcomes and care experiences; fewer data on costs. Health Affairs (Project Hope), 32(2), 207214. Scholar
Jenkinson, C., Coulter, A., Bruster, S., Richards, N. & Chandola, T. (2002). Patients’ experiences and satisfaction with healthcare: results of a questionnaire study of specific aspects of care. Quality & Safety in Healthcare, 11(4), 335339. ScholarPubMed
Korsch, B. M. & Negrete, V. F. (1972). Doctor–patient communication. Scientific American, 227(2), 6674. ScholarPubMed
Kreuter, M. W. & McClure, S. M. (2004). The role of culture in health communication. Annual Review of Public Health, 25(1), 439455. ScholarPubMed
Kripalani, S., Yao, X., Haynes, R. B., et al. (2007). Interventions to enhance medication adherence in chronic medical conditions. Archives of Internal Medicine, 167(6), 540. Scholar
Lewin, S., Skea, Z. & Entwistle, V. (2001). Interventions for providers to promote a patient-centred approach in clinical consultations. Cochrane Database of Systematic Reviews. Scholar
Ley, P. (1988). Communicating with patients: improving communication, satisfaction and compliance. Patient Education and Counseling.–97003-000.Google Scholar
Maeng, D. D., Martsolf, G. R., Scanlon, D. P. & Christianson, J. B. (2012). Care coordination for the chronically ill: understanding the patient’s perspective. Health Services Research, 47(5), 19601979.–6773.2012.01405.xCrossRefGoogle ScholarPubMed
Maguire, P., Faulkner, A., Booth, K., Elliott, C. & Hillier, V. (1996). Helping cancer patients disclose their concerns. European Journal of Cancer, 32(1), 7881. Scholar
McGilton, K. S., Boscart, V., Fox, M., et al. (2009). A systematic review of the effectiveness of communication interventions for health care providers caring for patients in residential care settings. Worldviews on Evidence-Based Nursing, 6(3), 149159. Scholar
Mead, N. & Bower, P. (2002). Patient-centred consultations and outcomes in primary care: a review of the literature. Patient Education and Counseling, 48(1), 5161. Scholar
Michie, S., Miles, J. & Weinman, J. (2003). Patient-centredness in chronic illness: what is it and does it matter? Patient Education and Counseling, 51(3), 197206. Scholar
Moore, P. M., Rivera Mercado, S., Grez Artigues, M. & Lawrie, T. A. (2013). Communication skills training for healthcare professionals working with people who have cancer. Cochrane Database of Systematic Reviews, 3, CD003751. Scholar
NICE (2009). Medicines adherence: involving patients in decisions about prescribed medicines and supporting adherence. Clinical Guideline 76.Google Scholar
Oliveira, V. C., Refshauge, K. M., Ferreira, M. L., et al. (2012). Communication that values patient autonomy is associated with satisfaction with care: a systematic review. Journal of Physiotherapy, 58(4), 215229. ScholarPubMed
Pinto, R. Z., Ferreira, M. L., Oliveira, V. C., et al. (2012). Patient-centred communication is associated with positive therapeutic alliance: a systematic review. Journal of Physiotherapy, 58(2), 7787. Scholar
Roter, D. L. & Hall, J. A. (1989). Studies of doctor–patient interaction. Annual Review of Public Health, 10(1), 163180. Scholar
Roter, D. L., Stewart, M., Putnam, S. M., et al. (1997). Communication patterns of primary care physicians. JAMA, 277(4), 350. Scholar
Schouten, B. & Meeuwesen, L. (2006). Cultural differences in medical communication: a review of the literature. Patient Education and Counseling. Scholar
Sørensen, K., van den Broucke, S., Fullam, J., et al. (2012). Health literacy and public health: a systematic review and integration of definitions and models. BMC Public Health, 12(1), 80. Scholar
Street, R. L., Makoul, G., Arora, N. K. & Epstein, R. M. (2009). How does communication heal? Pathways linking clinician–patient communication to health outcomes. Patient Education and Counseling, 74(3), 295301. Scholar
Tongue, J. R., Epps, H. R. & Forese, L. L. (2005). Communication skills for patient-centered care. Journal of Bone & Joint Surgery, 87(3), 652658.CrossRefGoogle Scholar
Uskul, A. K. (2010). Socio-cultural aspects of health and illness. In French, D., Kaptein, A., Vedhara, K. & Weinman, J. (eds), Health Psychology. Oxford: Blackwell Publishing.Google Scholar
World Health Organization. (1982). Medium Term Programme. Geneva: WHO.Google Scholar

Save book to Kindle

To save this book to your Kindle, first ensure is added to your Approved Personal Document E-mail List under your Personal Document Settings on the Manage Your Content and Devices page of your Amazon account. Then enter the ‘name’ part of your Kindle email address below. Find out more about saving to your Kindle.

Note you can select to save to either the or variations. ‘’ emails are free but can only be saved to your device when it is connected to wi-fi. ‘’ emails can be delivered even when you are not connected to wi-fi, but note that service fees apply.

Find out more about the Kindle Personal Document Service.

Available formats

Save book to Dropbox

To save content items to your account, please confirm that you agree to abide by our usage policies. If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your account. Find out more about saving content to Dropbox.

Available formats

Save book to Google Drive

To save content items to your account, please confirm that you agree to abide by our usage policies. If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your account. Find out more about saving content to Google Drive.

Available formats